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Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 17)

Topic created on 04th Jan. 2022 | Page: 17 of 21 | Answers: 201 | Views: 36,544
slotliebe89
Elite

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 11:10 am CET#161
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frapi07 wrote on 01/13/2022 at 10:55 AM
It was the Max

He should rather call himself None with that bonus.

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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 11:19 am CET#162
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slotliebe wrote on 13/01/2022 at 11:10 AM
He should rather call himself None with that bonus.

so got the worst one, nice 2 know

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GoodFellas
Amateur

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 11:28 am CET#163
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frapi07 wrote on 01/13/2022 at 10:35 am: lol I just asked for a bonus for the 1st time because I was curious to see what I would get after paying in 17k in 2021.

Hello XXX,

unfortunately there is no bonus available for your account at the moment, sorry.

If you have any further questions, please do not hesitate to contact us.

Have a nice day.

Love greetings,



With 17k deposits and Platinum status, I would have expected at least a 1000 NoDep bonus with 75 wager and 9.99 max cashout.😅

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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 11:41 am CET#164
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GoodFellas wrote on 01/13/2022 at 11:28 AM
With 17k deposits and platinum status I would have expected at least a 1000 NoDep bonus with 75 wager and 9,99 max cashout.😅

haha so I could have at least a little fun playing^^ have 17k deposited but also 17k paid out. Maybe that's why I was not entitled to a bonus, because I have lost virtually nothing. But still ne impudence and shows me that the really no customer loyalty strive more.

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 11:42 am CET#165
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Theoretically, during the ongoing maintenance work, the bonus conditions should also be processed directly

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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 11:44 am CET#166
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Curacao22 wrote on 13.01.2022 at 11:42: Theoretically, the ongoing maintenance work should also be directly processed the bonus conditions

i think the maintenance work is taking place explicitly because of the bonus conditions. It says something about "features", but what do they want to implement new? How to get rid of money faster?

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evopower140
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 11:51 am CET#167
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Maybe they introduce the 5 sec rules then they have from one day to the next no more players

Because let's be honest, if there is no difference between Platin Mrgreen Rizk or Wildz, it makes absolutely 0 sense to play on Platin

The payouts at Rizk and Mrgreen are processed for eWallet in seconds. And and and

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Balo123
Visitor

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 12:01 pm CET#168
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evopower140 wrote on 13.01.2022 at 11:51: Evtl they introduce the 5 sec rules then they have overnight no more players

Because let's be honest if there is no difference between Platin Mrgreen Rizk or Wildz it makes absolutely 0 sense to play at Platin

The payouts at Rizk and Mrgreen are processed for eWallet in seconds. And and and

Normally it already makes no sense to play there. I am also out of there do not see more, after this incident to leave my money there.

The smarter solution would have been Curacao pay out the money!
What are already 5k, if now enough players in the future after this action no longer pay in !

I hope that hits even bigger waves and everyone thinks twice from now on whether he leaves his money with such a company!

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Vuki321

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 01:43 pm CET#169
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The Cashback from Monday is still overdue with me... Just then came the advertising that if I "only" 500 euros more pure put I get 21%... Ridiculous how they all stall us.

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Caro
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 02:35 pm CET#170
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Liked this post: Avatar von garfield68 garfield68, Avatar von Vuki321 Vuki321
So I now also speak up, because I have spoken this morning again with the manager and we have come after a long discussion to a great result... honestly, this has cost me the last few days really nerves and I think I was just as sat on hot coals as you all I post the following paragraph FOR THE CASINO

The Cashback rules have remained unchanged since the launch of the Platinum Club. Even after conversion, no payout above the cashback amount is possible. Any deviation from this is based solely on our goodwill and are case by case decisions.
We have taken the discussions here in the forum as an opportunity to both train the support again accordingly and to formulate the conditions on our side in more detail. As a tribute to GambleJoe and out of good will towards the active forum members, we have nevertheless decided to pay the thread creator his win in full.

I think everyone has studied the cashback terms and conditions by now and should have understood them. If there should be still need for clarification, I ask you to write me briefly or we discuss it here in the thread again (but eigtl I would like to close the thread only and also with the topic )

I'm incredibly happy for the TE and keep your promise

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