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Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 18)

Topic created on 04th Jan. 2022 | Page: 18 of 21 | Answers: 201 | Views: 36,552
Falke
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 02:49 pm CET#171
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Caro wrote on 13.01.2022 at 14:35 clock: So I'm now also to speak, because I've spoken this morning again with the manager and we have come after a long discussion to a great result... quite honestly, it has cost me the last few days really nerves and I think I was just as sat on hot coals as you all I post the following paragraph FOR THE CASINO

The Cashback rules have remained unchanged since the launch of the Platinum Club. Even after conversion, no payout above the cashback amount is possible. Any deviation from this is based solely on our goodwill and are case by case decisions.
We have taken the discussions here in the forum as an opportunity to both train the support again accordingly and to formulate the conditions on our side in more detail. As a tribute to GambleJoe and out of good will towards the active forum members, we have nevertheless decided to pay the thread creator his win in full.

I think everyone has studied the cashback terms and conditions by now and should have understood them. If there should be still need for clarification, I ask you to write me briefly or we discuss it here in the thread again (but eigtl I would like to close the thread only and also with the topic )

I'm incredibly happy for the TE and keep your promise

Super Caro

I'm very happy for Curacao that he gets his money.

But what would interest me and certainly many others is why?
What sense does the regulation have? There is the suspicion that it is because they change their system when playing with bonus and thus manipulate the slots.

Yes, I know that's a stretch and I'm not saying that's the case. But the suspicion arises because there is no other logical argument for it because the casino even makes a loss with this rule. They are interested in the fact that no one pays out but in the best case continues to play and lose.
With this rule, they even force the player to pay out. Why?

As long as this question has not really been explained conclusively, even I slowly believe in Manipulation on the part of the casino

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Caro
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 02:56 pm CET#172
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I really can't give you an answer to the question why they have such a rule. And this rule is already there since the beginning...I have already suggested that they should rename the button to "convert to real money and pay out" and you are immediately redirected to the payout page..but how far this can be implemented, I do not know..I'm not an IT professional and do not know so well...but that would be the best solution for me

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Falke
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 03:00 pm CET#173
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Caro wrote on 13.01.2022 at 14:56: I really can't give you an answer to the question why they have such a regulation. And this rule is already there since the beginning...I have already suggested that they should rename the button to "convert to real money and pay out" and you are immediately redirected to the payout page..but how far that can be implemented, I do not know..I'm not an IT professional and do not know so well...but that would be the best solution for me

Could you please ask there and ask for a clear explanation. As I said before, there is no logical reason why the casino would give up a lot of money by forcing the player to pay out money.

So the casino is afraid of something if the players would not pay out. And this can only be explained by the fact that the system then still runs in '' better'' mode. Yes, sounds crazy. But it is the only thing that would make sense, considering that the casino intentionally pushes players to pay out money that they would otherwise gamble away

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Caro
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 03:10 pm CET#174
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The conditions have been like this since the introduction of the cashback.... The manager will not know why the conditions were set up like this at that time

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 03:16 pm CET#175
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So first I must say I can not believe it absolutely yet that this topic in my particular case has found an overwhelmingly good conclusion.

Of course, I must first express a huge thanks to Caro and the entire team !!!! I am infinitely grateful for your commitment and the countless messages we have written back and forth, now we can both sleep again calm


Of course, the approach was tedious and vlt not always correct, but I would also like to express my gratitude to Platincasino.
I think the manager does not have sole decision-making power and could have simply referred to their superiors or the conditions, but as it came across to me, has done what was in your power.

I have to admit that I'm extremely relieved and something then of course much easier to write, even while others are probably still dealing with other problems in relation to casinos, I hope that it does not come across because of after me the flood of meaning, because it was from the beginning always my greatest concern to clarify the matter for the forum and all other players and to communicate.

Unfortunately, the team is not allowed to accept gifts of money and so I would like to organize a small lottery for the forum and as soon as the money has arrived 8 times a 25 euro Paysafecard raffle as a thank you to the community and for the team I will also think of a non-financial thank you.
How the lottery will run exactly I will think up in a timely manner so in the next hour and then post

So again a riiiiesen thank you to the team especially to Caro and also to the whole thread or the forum, because without the many comments he probably would not have received enough attention on the part of Platin to react so

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Falke
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 03:17 pm CET#176
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Liked this post: Avatar von gagapapamama gagapapamama
Caro wrote on 13.01.2022 at 15:10: The conditions are already so since the introduction of the cashback... there the manager will also no longer know why the conditions were set up at that time so

OK. Just extremely points to fraud. I'm not surprised that suddenly no one knows why there is the rule at all. This confirms the whole thing even more. And if Platin can manipulate the system, then so can other casinos.

Just by this procedure, you now have the first time a real indication that they can manipulate the system

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slotliebe89
Elite

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 03:18 pm CET#177
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Great. Now the thread really deserves the addition Solved.

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Balo123
Visitor

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 03:53 pm CET#178
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Then the story is still positive super !
I'm really happy for Curacao!

But one question still arises for me ...

How does it behave if the granted Cashback is less than 10 euros?
This one can not pay out namely then ( minimum 10 euro payout amount ) ?!

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Tonkabohne
Top Member

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 04:17 pm CET#179
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Curacao22 wrote on 13/01/2022 at 15:16

Unfortunately the team is not allowed to accept monetary gifts and so I would like to have a small lottery for the forum

Congratulations to you that everything turned out well.👍


LG

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Blubbo33
Elite

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 04:27 pm CET#180
1 Like

Liked this post: Avatar von Jubla2014 Jubla2014
My account is and will remain deleted at platin:-)

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