Hello, I deposited 100 euros and had 450 euros paid out via bank transfer.
I wanted to log in but my account was deactivated.
Please help me so that my requested payout of 500 euros is credited to my account.
The support has deactivated my account for no reason, the account has been successfully verified and I have also received an email from the support that the payout was supposedly posted on 06.11.23.
But nothing arrived until today, can someone please ask what is going on and why my account was deactivated?
Unfortunately, our contact with Platincasino is currently somewhat limited, as there is new management behind it following the recent takeover, but I can try to pass on your complaint through the old contacts for you.
I will contact you via Communicator if I find out anything.
Buddelbaby wrote on 10.11.2023 at 11:26 am: According to support, the money was booked on 06.11. 10 am.
But that can't be if it's not in my account yet.
It can take up to 5 working days, sometimes longer. Booked only means that they have executed the payout and not that it has been credited to your account.
So theoretically you have nothing to worry about yet. Nevertheless, I understand your situation. The money used to arrive in your account much faster with Platin.
There was a first payout of 50 euros which was also booked on 06.11 and was in my bank account on 07.11. But not the 450 euros, which I had paid out 10 minutes later.
They then deactivated my account.
It can take up to 5 business days, sometimes longer. Booked only means that they have executed the payout and not that it has been credited to your account.
So theoretically you have nothing to worry about yet. Nevertheless, I understand your situation. The money used to arrive in your account much faster with Platin.
however, 5 days is also a very theoretical value that the casinos specify so that you don't get on the support's nerves😁
but 5 days is also a very theoretical value that the casinos give so that you don't get on the support's ass😁
I know^^
Buddelbaby wrote on 10.11.2023 at 15:05: Short update, account was released again thanks to Julian, now 8ch hope for the supposedly booked 450 euros via bank withdrawal:NODAPAY.
Really awesome that accounts are deactivated for no reason and you need the help of GJ to get them reactivated.
Buddelbaby wrote on 10.11.2023 at 15:05: Short update, account was released again thanks to Julian, now 8ch hope for the allegedly booked 450 Euro via bank debit:NODAPAY.
Did they tell you why your account was deactivated?
I had 250 euros paid out earlier, they were in my bank account within 60 minutes, the 450 are still not there although supposedly booked on 06.11? Julian is following up for me. Thank you for your bet Julian.
According to support, an investigation request is only made after 10 days. I had paid out via NODAPAY.
Maybe it's your fault, but it's strange because yesterday the money was there within 2 hours via real-time transfer, i.e. a new payout.
[solved] Account Deactivated
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I wanted to log in but my account was deactivated.
Please help me so that my requested payout of 500 euros is credited to my account.
The support has deactivated my account for no reason, the account has been successfully verified and I have also received an email from the support that the payout was supposedly posted on 06.11.23.
But nothing arrived until today, can someone please ask what is going on and why my account was deactivated?
Thank you very much
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[solved] Account Deactivated
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Buddelbaby
Unfortunately, our contact with Platincasino is currently somewhat limited, as there is new management behind it following the recent takeover, but I can try to pass on your complaint through the old contacts for you.
I will contact you via Communicator if I find out anything.
This post has been translated automatically
[solved] Account Deactivated
Nobody has liked this post so far
This post has been translated automatically
[solved] Account Deactivated
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But that can't be the case if it hasn't been credited to my account yet.
This post has been translated automatically
[solved] Account Deactivated
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It can take up to 5 working days, sometimes longer. Booked only means that they have executed the payout and not that it has been credited to your account.
So theoretically you have nothing to worry about yet. Nevertheless, I understand your situation. The money used to arrive in your account much faster with Platin.
This post has been translated automatically
[solved] Account Deactivated
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They then deactivated my account.
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[solved] Account Deactivated
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however, 5 days is also a very theoretical value that the casinos specify so that you don't get on the support's nerves😁
This post has been translated automatically
[solved] Account Deactivated
Nobody has liked this post so far
This post has been translated automatically
[solved] Account Deactivated
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I know^^
Really awesome that accounts are deactivated for no reason and you need the help of GJ to get them reactivated.
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[solved] Account Deactivated
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Did they tell you why your account was deactivated?
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[solved] Account Deactivated
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[solved] Account Deactivated
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No
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[solved] Account Deactivated
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Maybe it's your fault, but it's strange because yesterday the money was there within 2 hours via real-time transfer, i.e. a new payout.
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[solved] Account Deactivated
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I will therefore close the thread.
This thread has been closed
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