Topic created on 02nd Aug. 2021 | Page: 1 of 2 | Answers: 17 | Views: 4,517
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Pino Casino blocks live chat
2nd Aug. 2021, at 07:46 am CEST#1
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I won 1000 euros at PinoCasino and I am waiting for the payout.
Problem: Verification: I have submitted all documents. ID card, bank statement with proof of address.
My Paysafe documents were not accepted because they were two screenshots. Once the overview personal data for the customer account with customer number and proof transaction
I then vented my anger and pointed out that I have never had problems with these documents in any casino.
The live support told me several times that the document looks fine.
I then made improvements. And uploaded a printout as a PDF.
Now the live has blocked me and they do not respond to mails.
Headi1983 wrote on 02/08/2021 at 07:46: I won 1000 euros at PinoCasino and am waiting for the payout.
Problem: Verification: I have submitted all documents. ID card, bank statement with proof of address.
They did not want to accept my Paysafe documents because they were two screenshots. Once the overview personal data for the customer account with customer number and proof transaction
I then vented my anger and pointed out that I have never had problems with these documents in any casino.
The live support told me several times that the document looks fine.
I then made improvements. And uploaded a printout as a PDF.
Now the live has blocked me and they do not respond to mails.
Completely unserious, this casino
They are serious but think the tone makes the music can it be that you were a little too frustrated?
Your money you will get but if it is only somewhere on the verification hangs
If nothing comes up write someone from the GJ team to Caro could solve my problem with the casino in record time
This post has been translated automatically
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Former Member
Pino Casino blocks live chat
2nd Aug. 2021, at 02:53 pm CEST#3
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Verification is chicanery. Documents that were rejected two days ago have been accepted today.
I made an extra payment with Thrustly. 25 euros. So that they then verify my bank account when PSC makes such problems.
What happens: the payment is not yet there...
But it has been on my account for several days.
I uploaded the account statement to the support. It was rejected because it was a PDF. It is original and electronically marked by the bank.
Headi1983 wrote on 02/08/2021 at 14:53: Verification is chicanery. Documents that were rejected two days ago have been accepted today.
I made extra ne payment with Thrustly. 25 euros. So that they then verify my bank account when PSC makes such problems.
What happens: the payment is not yet there...
But it has been on my account for several days.
I uploaded the account statement to the support. It was rejected because it was a PDF. It is original and electronically marked by the bank.
This can not be so difficult
Well actually your money is immediately on the player account but just when you pay with Sofort or Trustly has the merchant in this case the casino only a confirmation that the transfer was approved then it can still take a week depending on the processing until the money actually arrives at the casino from the respective service Provider
And because of all the transfer cancelers go more and more casinos on nummer sicher that they wait with the payout until the money is actually there because otherwise the casino is the end of the ass and stands without Deposit there and the payout also went out already
This can be prevented by e-wallets but mostly because there is no canceling possible and the wallets usually work directly with the casinos together
Print out the account statement and photograph it then send it as a JPG they are of the opinion pdf can be edited went with me then everything very quickly
Hello I have the same problem that with me also documents do not accept where I never had problems before in other casinos
The accept with me also the 2 Sreenshort not from my Paysafe account but explain to them that it is otherwise not possible because you also make other deposits with Paysafe
Since Friday, they hold my win and I can do nothing 😠
This post has been translated automatically
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Former Member
Pino Casino blocks live chat
4th Aug. 2021, at 08:49 pm CEST#3
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Just stay away from there. They are anything but serious.
I could not get my money. Wanted to pay out several times. Nothing happened for 2 days. The support has rushed around.
I continued to play in the meantime. I assumed that I never see the money anyway.
Then pulled the ripcord today with still 700 euros. Waiting for 2 days for the payouts. Have threatened them with legal texts and report to the Malta Gaming Authority. No 2 minutes later, the money was on the account.
This morning I have then implemented nen Cashback 608 euros, bottom line win 12.50 euros.
Stand at 175 euros, have played on 50 and 20 cents.... And nothing, really nothing more won.
Da schffste times nen Wager and win dirt. And that has happened to me several times
That upset me so much, I complained nastily
Got as a consolation 130 euros that I should convert 40x.
I told the supporter he can stick somewhere else.
In any case, you have to watch out there.
They hold back the payouts on purpose and wait for you to cancel again and continue gambling.
You can not block the payment, u d that is nen problem.
Besides, most of the good slots are not available for DEU anyway
This post has been translated automatically
Anonym
Topic Creator
Former Member
Pino Casino blocks live chat
5th Aug. 2021, at 10:17 am CEST#4
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Final article on Pepino Casino...
Since I have given them enough, I have gambled away my last cashback.
30 euros would have to be ventured 5x.
Bottom line, it was the same shit, as yesterday.
Wager was made. Again the same problem as yesterday. 50 euros still to reach the wager. What happens again:
Bet 20 cents, again only deadspins. Wager made, 1,20 Euro win.
Headi1983 wrote on 05.08.2021 at 10:17 am: Final post on Pepino Casino...
Since I have given enough to them, I have gambled away my last cashback.
30 euros would have to be ventured 5x.
Bottom line, it was the same shit as yesterday.
Wager was made. Again the same problem as yesterday. 50 euros still to reach the wager. What happens again:
Bet 20 cents, again only deadspins. Wager made, 1,20 Euro win.
Leave it.
Well, with the payouts there was also a problem with me what but quickly solved by Caro but with the win / lose you really can not make the casino a reproach because I think you exaggerate a bit even if I can fully understand the frustration of course
And if they offer you even 130 € is strong considering that you only got it because you complained because you just lost does not every casino and I can judge that very well
Apart from that I have also already had 3k win and gambled away because the turnover has not worked is unfortunately quite normal
Nevertheless, congratulations that everything has cleared up
Pino Casino blocks live chat
Nobody has liked this post so far
Problem: Verification: I have submitted all documents. ID card, bank statement with proof of address.
My Paysafe documents were not accepted because they were two screenshots. Once the overview personal data for the customer account with customer number and proof transaction
I then vented my anger and pointed out that I have never had problems with these documents in any casino.
The live support told me several times that the document looks fine.
I then made improvements. And uploaded a printout as a PDF.
Now the live has blocked me and they do not respond to mails.
Completely unserious, this casino
This post has been translated automatically
Pino Casino blocks live chat
Nobody has liked this post so far
They are serious but think the tone makes the music can it be that you were a little too frustrated?
Your money you will get but if it is only somewhere on the verification hangs
If nothing comes up write someone from the GJ team to Caro could solve my problem with the casino in record time
This post has been translated automatically
Pino Casino blocks live chat
Nobody has liked this post so far
I made an extra payment with Thrustly. 25 euros. So that they then verify my bank account when PSC makes such problems.
What happens: the payment is not yet there...
But it has been on my account for several days.
I uploaded the account statement to the support. It was rejected because it was a PDF. It is original and electronically marked by the bank.
This can not be so difficult
This post has been translated automatically
Pino Casino blocks live chat
Nobody has liked this post so far
Well actually your money is immediately on the player account but just when you pay with Sofort or Trustly has the merchant in this case the casino only a confirmation that the transfer was approved then it can still take a week depending on the processing until the money actually arrives at the casino from the respective service Provider
And because of all the transfer cancelers go more and more casinos on nummer sicher that they wait with the payout until the money is actually there because otherwise the casino is the end of the ass and stands without Deposit there and the payout also went out already
This can be prevented by e-wallets but mostly because there is no canceling possible and the wallets usually work directly with the casinos together
Print out the account statement and photograph it then send it as a JPG they are of the opinion pdf can be edited went with me then everything very quickly
This post has been translated automatically
Pino Casino blocks live chat
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Pino Casino blocks live chat
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The accept with me also the 2 Sreenshort not from my Paysafe account but explain to them that it is otherwise not possible because you also make other deposits with Paysafe
Since Friday, they hold my win and I can do nothing 😠
This post has been translated automatically
Pino Casino blocks live chat
Nobody has liked this post so far
I could not get my money. Wanted to pay out several times. Nothing happened for 2 days. The support has rushed around.
I continued to play in the meantime. I assumed that I never see the money anyway.
Then pulled the ripcord today with still 700 euros. Waiting for 2 days for the payouts. Have threatened them with legal texts and report to the Malta Gaming Authority. No 2 minutes later, the money was on the account.
This morning I have then implemented nen Cashback 608 euros, bottom line win 12.50 euros.
Stand at 175 euros, have played on 50 and 20 cents.... And nothing, really nothing more won.
Da schffste times nen Wager and win dirt. And that has happened to me several times
That upset me so much, I complained nastily
Got as a consolation 130 euros that I should convert 40x.
I told the supporter he can stick somewhere else.
In any case, you have to watch out there.
They hold back the payouts on purpose and wait for you to cancel again and continue gambling.
You can not block the payment, u d that is nen problem.
Besides, most of the good slots are not available for DEU anyway
This post has been translated automatically
Pino Casino blocks live chat
Nobody has liked this post so far
Since I have given them enough, I have gambled away my last cashback.
30 euros would have to be ventured 5x.
Bottom line, it was the same shit, as yesterday.
Wager was made. Again the same problem as yesterday. 50 euros still to reach the wager. What happens again:
Bet 20 cents, again only deadspins. Wager made, 1,20 Euro win.
Leave it
Edit: Provocative statement was removed
This post has been translated automatically
Pino Casino blocks live chat
Nobody has liked this post so far
Open Paysafecard website in desktop view. Navigate to Transactions in the menu. Find the printer icon, aim it, click on it, save the document
This is then a real account statement. They accept it, too.
This post has been translated automatically
Pino Casino blocks live chat
Nobody has liked this post so far
Well, with the payouts there was also a problem with me what but quickly solved by Caro but with the win / lose you really can not make the casino a reproach because I think you exaggerate a bit even if I can fully understand the frustration of course
And if they offer you even 130 € is strong considering that you only got it because you complained because you just lost does not every casino and I can judge that very well
Apart from that I have also already had 3k win and gambled away because the turnover has not worked is unfortunately quite normal
Nevertheless, congratulations that everything has cleared up
Edit: Quote was adjusted
This post has been translated automatically