Hi so I describe the case...
Many years ago I opened an account at wunderino (we call this ***Account A***)
At some point my email address was cracked by someone, I have no access to this email address until today. Since I usually only saved my passwords in my browser, I also lost the pw to my wunderino account. Then I had created ***Account B***, but neither deposited nor played with it.... After a few months I miraculously remembered my pw. Since then I have been actively depositing and playing on wunderino again. Tuesday I had 950€ in payout and the day after my account was locked... because of multi accounts...
I asked the live support if I should send my documents for Verification of ***Account B***, because I still do not have access to the email address of ***Account A***. He wrote yes, I should do it. And now comes the cracker!!!!
Quote
"We hereby inform you that we have closed the player account with the email address ***Account A*** and you can only log in via the player account with the E-MAILADRES ***Account B***.
Your last 10€ Deposit from your closed player account has been credited back to your bank account.
What can I do? Let's assume that someone creates an account in my name.... Do I have the ass card then??? I think not.
You have violated the terms and conditions of the casino with a double account, theoretically they could have even kept your stake. If no goodwill is to be expected from the casino, then just write off the money as apprenticeship money. Legally you will never be able to achieve anything. I'm sorry for you, but it's just the way it is.
i see the same, by creating the 2 account at wunderino you have clearly violated the agb's. I do not think that you have any chance to get your money. write it off as a lesson... is annoying, but is now times so.
Those are always my favorite ones, the ones who screw up themselves and then want to complain somewhere?
You could have simply contacted them in LiveChat and told them that you no longer have the email address and password for your account and that you can no longer access it - then they could have helped you in LiveChat and updated the email address if necessary.
But just create a second account and then cry around? Srsly..
And last but not least - WunderiNO should be avoided anyway x)
I think that there is generally a problem that people register with false data. But it rarely happens.
In your case it was you and I would have recommended you to clarify it early without playing further. You can try to reach a compromise through the arbitration board, but Wunderino is rarely accommodating.
But trying is better than writing it off. Then you have at least tried everything.
Falko wrote on 24.09.2020 at 18:46
Even if one or the other here grumbles, that it is a violation still have my sympathy, because that really hurts just 1000 euros to forfeit.
Who grumbles the? All have only pointed out what is obvious.
Wunderino confiscates win! Ask you for advice!
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Many years ago I opened an account at wunderino (we call this ***Account A***)
At some point my email address was cracked by someone, I have no access to this email address until today. Since I usually only saved my passwords in my browser, I also lost the pw to my wunderino account. Then I had created ***Account B***, but neither deposited nor played with it.... After a few months I miraculously remembered my pw. Since then I have been actively depositing and playing on wunderino again. Tuesday I had 950€ in payout and the day after my account was locked... because of multi accounts...
I asked the live support if I should send my documents for Verification of ***Account B***, because I still do not have access to the email address of ***Account A***. He wrote yes, I should do it. And now comes the cracker!!!!
Quote
"We hereby inform you that we have closed the player account with the email address ***Account A*** and you can only log in via the player account with the E-MAILADRES ***Account B***.
Your last 10€ Deposit from your closed player account has been credited back to your bank account.
What can I do? Let's assume that someone creates an account in my name.... Do I have the ass card then??? I think not.
Where can I file a complaint?
I thank you for any help / info
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Wunderino confiscates win! Ask you for advice!
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Wunderino confiscates win! Ask you for advice!
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Wunderino confiscates win! Ask you for advice!
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You could have simply contacted them in LiveChat and told them that you no longer have the email address and password for your account and that you can no longer access it - then they could have helped you in LiveChat and updated the email address if necessary.
But just create a second account and then cry around? Srsly..
And last but not least - WunderiNO should be avoided anyway x)
This post has been translated automatically
Wunderino confiscates win! Ask you for advice!
Nobody has liked this post so far
In your case it was you and I would have recommended you to clarify it early without playing further. You can try to reach a compromise through the arbitration board, but Wunderino is rarely accommodating.
But trying is better than writing it off. Then you have at least tried everything.
This post has been translated automatically
Wunderino confiscates win! Ask you for advice!
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This post has been translated automatically
Wunderino confiscates win! Ask you for advice!
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Even if one or the other here grumbles, that it is a violation still have my sympathy, because that really hurts just 1000 euros to forfeit
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Wunderino confiscates win! Ask you for advice!
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Who grumbles the? All have only pointed out what is obvious.
Good luck to the TE anyway
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Wunderino confiscates win! Ask you for advice!
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Wunderino confiscates win! Ask you for advice!
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The saying "ignorance does not protect from punishment" comes not by chance from the casino area.
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