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# Other Casinos #: Space Lilly Casino problem payout!

Topic created on 21st Mar. 2024 | Page: 1 of 1 | Answers: 3 | Views: 249
Petra28

Space Lilly Casino problem payout!

21st Mar. 2024, at 12:48 pm CET#1
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As is always the case, after a long time I've won money again and that from 30 free spins for St. Patrick's Day. Received personally by email, the general terms and conditions apply. However, I couldn't find it in my profile or on the bonus page, but I opened one of the games listed in the email and there were the free spins and it went really well, over 2500 euros. I had the T&Cs translated into German so that I was 100% sure that I could now withdraw the money.
In the terms and conditions it said that free spins without depositing are limited to 100 euros if you have never made a Deposit before. But since my last depositor was only a month ago, nothing could go wrong. i could not withdraw more than 1000 euros at once and waited for the email from the casino to confirm the withdrawal or any Verification requests. But nothing. The chat that speaks to you as soon as you open the casino even though you don't want it. Not knowing... Should wait for email... But nothing comes... But payout rejected, money gone except for 100 euros. The same in the payout and complaint by email to the finance department. But no answer...I know that the casinos always win in the end, but they should actually comply with the AEG. If they do the same with 10 people as they did with me, that's over 20,000 euros in win that won't be paid out.
However, I did get the 100 euros. Probably the last time I played there. LG.

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dazzle_tea
Amateur

Space Lilly Casino problem payout!

21st Mar. 2024, at 03:38 pm CET#2
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the passage "free spins without depositor limited to 100 euros if no Deposit has been made beforehand" refers to the no-deposit free spins for registration. i.e. not generally to all no-deposit spins and germany is excluded from the bonus according to the terms and conditions anyway.
other offers (including yours) each have their own conditions.
but with no-deposit free spins, which are also wager-free, you won't find one anywhere that isn't capped. they're not insane and would otherwise be broke in a year.


which games were the spins in? i would definitely take another look.



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Petra28

Space Lilly Casino problem payout!

21st Mar. 2024, at 03:46 pm CET#3
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Hello me again! Space Lilly's finance department apologizes for the mistake and I have my win back in my account... 👍
😊

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Andre
Top Member

Space Lilly Casino problem payout!

21st Mar. 2024, at 03:47 pm CET#4
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As the TE has received her money and the problem has been solved, I am closing this thread

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