Hello, I am new here and hope to get tips
I deposited 1000 euro at luckland over a month ago and played Roulette without bonus
The same evening I requested a withdrawal of 1500 euros. My Acoount was also verified the following day. But my payout was on "wait" for days. I tried to clarify this in the chat, but it always ended by itself. I then called after about 10 days the 1st time. Since I had deposited with "Sofort", it takes 14 days until the Deposit is visible there. I then called a few days later again, because the money still did not go out. This has never happened to me at any casino. I usually got the money in 1-7 days after verification. I called again and was told my withdrawal was being reviewed by Risk management, why no one could explain to me. Then I called again and was told a date. On this date the payment was not made. I called again and again they said my payout is being checked. Then I got a mail that I will get my money in another 20 days later. Now I did not get the money again. So I called again and they said due payout is being checked. I have now filled out the form at mga. Is there anything more I can do? I am really desperate!
I have played at aspire group before and also at other casinos. Never had any problems. I always use the deposit method as well. I am really at the end of my rope. I am just being stalled? Can a casino just not pay out for no reason? I would also never have received any info if I did not call. Mails are not responded to and as I said, the chat always breaks off
Would be very happy to hear any tips
Thank you
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Anonym
Former Member
Luckland does not pay out
26th Feb. 2020, at 05:26 pm CET#2
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Interesting what you are writing. You have certainly uploaded the Verification documents? Surely?
What a bullshit that a Deposit with "Sofort" can take up to 14 days until visible.
Not true in any way, besides your balance was visible. The chat of Aspire Casinos has always been crap. Now it is virtually unusable.
Yesterday I was also kicked out three times and the employees were as dumb as bread. A chimp would have been more helpful.
My guess: Something is up and they have liquidity problems. Does not look good for you
offliner wrote on 26.02.2020 at 17:26: Interesting what you write. You certainly uploaded the Verification documents? Certainly?
What a bullshit that a Deposit with "Sofort" can take up to 14 days to be visible.
Not true in any way, besides your balance was visible. The chat of Aspire Casinos has always been crap. Now it is virtually unusable.
Yesterday I was also kicked out three times and the employees were as dumb as bread. A chimp would have been more helpful.
My guess: Something is up and they have liquidity problems. Does not look good for you
However, the immediate and the 14 days are really true. Immediately goes so to speak in advance for one. Mostly, this process is completed in 2-3 days. 14 days is rather the exception. This would also happen at bet-at-home, interwetten, bethard etc. Happen
offliner wrote on 26.02.2020 at 17:26: Interesting what you write. You certainly uploaded the Verification documents? Surely?
Yes, I also got the confirmation by mail over a month ago that my documents are verified, this was also always confirmed during the phone calls and was not the issue. I am really at a loss. So far my payout is still on "wait".
However, I have also deposited there in the past via Sofort and then got a higher win paid out to my bank account without grumbling after 2 days. In addition, it was always immediately collected by Sofort from my checking account. Something can not be right with them.
The chat also whistles worse than ever from the last hole.
Seniorfips wrote on 26.02.2020 at 17:47
That's really true about immediately and the 14days though. Immediately goes to prepay for one, so to speak. Most of the time though, this process is completed in 2-3 days. 14 days is rather the exception. That would you also at bet-at-home, interwetten, bethard, etc. Happen
Okay, it has never happened to me. Apart from that it is now 6 weeks.
What gives me to think is. That I once by phone a payout date have been called and then nothing was paid out. There it said again it is still examined, what was examined there nobody could say. Then I got after several calls again a date said that was 20 days in the future. That is very strange. And now it was not paid on this day and I called again and again and then it said again I should be patient, it is checked. I'm afraid they also have liquidity problems. But what about the other customers? Do they all not get their money, that can't be, one would notice that?
Then the win for me is not a huge sum but 500 euros plus my Deposit of 1000 euros. I have screenshots of everything. But what good does that do me, nothing!
Oh and a statement I found very alarming, the customer service representative said on the phone, they have made gambling, there is no guarantee. I then answer, but it is not gambling when I "deposit" at a casino and I have to be lucky to get that money back. I have not played with bonus, normal ( as often before in other casinos) deposited and played. Is the luck now whether you get your money!
This is already a cheek
Servus, so the only thing I can pay is that last week I just claimed the Tuesday bonus, converted and 1000€ had a day later on the account... I also always Deposit with immediately... in addition, have a total of about 300-500 deposited there and 3,400 paid out, ie I never had problems...
I find the current problem very funny, at casinos where I never have problems have others problems and at those where I have the others have none 😅
Zockerfreak94 wrote on 27.02.2020 at 10:00 clock: Servus, so the only thing I can say is that last week I just claimed the Tuesday bonus, converted and 1000€ had a day later on the account... I also always pay with immediately... in addition, have a total of about 300-500 deposited there and 3,400 paid out, ie I never had problems...
I find the current problem very funny, at casinos where I never have problems others have problems and at those where I have some the others have none 😅
That reassures me at least in terms of solvency. Nevertheless, something is not running smoothly. As I said, there is no reason to check me for weeks and the communication is only by phone. Chat does not work, e-mails are not answered.
So far, I have always received my payouts without any problems, even at casinos of the aspire group. For me, this is no longer comprehensible and I feel ripped off. But I still hope!
You will not believe it, I got a message from mga that the pogg, is responsible for it. But there I always get an error message when registering. Then came shortly thereafter from luckland a mail, with the statement that the payout was approved and will be transferred today
Now I'm just in my break to my account and there it says that my payout is REJECTED! With no further information
So I called again! Now it says the payout would have been automatically reversed by the system because it was open for so long and this overlapped with the transfer. I am just at a loss for words! And when I then said that this is now really getting on my nerves, I was asked if I have financial problems! Is it still going on? I've been waiting for my money for more than a month, I keep getting promises that aren't kept, I've called them 15 times because chat and email don't work and then I have to justify why this is getting on my nerves?
Now I have to wait again and supposedly the payout will be made today. I have little hope. I feel like I'm in a fake movie.
Yesterday afternoon is actually the money after 40 days in my account!
However, I also specifically said in the last phone calls that I turned to mga and would turn ab the pogg and also make the behavior of the casino public.
Whether that was the trigger, one may only assume
Money I there, but would not play again at Luckland or at another of the Aspire group, is just my opinion!
Thank you for allowing me to exchange and share here!
Luckland does not pay out
Nobody has liked this post so far
I deposited 1000 euro at luckland over a month ago and played Roulette without bonus
The same evening I requested a withdrawal of 1500 euros. My Acoount was also verified the following day. But my payout was on "wait" for days. I tried to clarify this in the chat, but it always ended by itself. I then called after about 10 days the 1st time. Since I had deposited with "Sofort", it takes 14 days until the Deposit is visible there. I then called a few days later again, because the money still did not go out. This has never happened to me at any casino. I usually got the money in 1-7 days after verification. I called again and was told my withdrawal was being reviewed by Risk management, why no one could explain to me. Then I called again and was told a date. On this date the payment was not made. I called again and again they said my payout is being checked. Then I got a mail that I will get my money in another 20 days later. Now I did not get the money again. So I called again and they said due payout is being checked. I have now filled out the form at mga. Is there anything more I can do? I am really desperate!
I have played at aspire group before and also at other casinos. Never had any problems. I always use the deposit method as well. I am really at the end of my rope. I am just being stalled? Can a casino just not pay out for no reason? I would also never have received any info if I did not call. Mails are not responded to and as I said, the chat always breaks off
Would be very happy to hear any tips
Thank you
This post has been translated automatically
Luckland does not pay out
Nobody has liked this post so far
What a bullshit that a Deposit with "Sofort" can take up to 14 days until visible.
Not true in any way, besides your balance was visible. The chat of Aspire Casinos has always been crap. Now it is virtually unusable.
Yesterday I was also kicked out three times and the employees were as dumb as bread. A chimp would have been more helpful.
My guess: Something is up and they have liquidity problems. Does not look good for you
This post has been translated automatically
Luckland does not pay out
Nobody has liked this post so far
However, the immediate and the 14 days are really true. Immediately goes so to speak in advance for one. Mostly, this process is completed in 2-3 days. 14 days is rather the exception. This would also happen at bet-at-home, interwetten, bethard etc. Happen
This post has been translated automatically
Luckland does not pay out
Nobody has liked this post so far
Yes, I also got the confirmation by mail over a month ago that my documents are verified, this was also always confirmed during the phone calls and was not the issue. I am really at a loss. So far my payout is still on "wait".
This post has been translated automatically
Luckland does not pay out
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Mondkalb
The chat also whistles worse than ever from the last hole.
This post has been translated automatically
Luckland does not pay out
Nobody has liked this post so far
Okay, it has never happened to me. Apart from that it is now 6 weeks.
What gives me to think is. That I once by phone a payout date have been called and then nothing was paid out. There it said again it is still examined, what was examined there nobody could say. Then I got after several calls again a date said that was 20 days in the future. That is very strange. And now it was not paid on this day and I called again and again and then it said again I should be patient, it is checked. I'm afraid they also have liquidity problems. But what about the other customers? Do they all not get their money, that can't be, one would notice that?
Then the win for me is not a huge sum but 500 euros plus my Deposit of 1000 euros. I have screenshots of everything. But what good does that do me, nothing!
Oh and a statement I found very alarming, the customer service representative said on the phone, they have made gambling, there is no guarantee. I then answer, but it is not gambling when I "deposit" at a casino and I have to be lucky to get that money back. I have not played with bonus, normal ( as often before in other casinos) deposited and played. Is the luck now whether you get your money!
This is already a cheek
This post has been translated automatically
Luckland does not pay out
Nobody has liked this post so far
I find the current problem very funny, at casinos where I never have problems have others problems and at those where I have the others have none 😅
This post has been translated automatically
Luckland does not pay out
Nobody has liked this post so far
That reassures me at least in terms of solvency. Nevertheless, something is not running smoothly. As I said, there is no reason to check me for weeks and the communication is only by phone. Chat does not work, e-mails are not answered.
So far, I have always received my payouts without any problems, even at casinos of the aspire group. For me, this is no longer comprehensible and I feel ripped off. But I still hope!
This post has been translated automatically
Luckland does not pay out
Nobody has liked this post so far
Now I'm just in my break to my account and there it says that my payout is REJECTED! With no further information
So I called again! Now it says the payout would have been automatically reversed by the system because it was open for so long and this overlapped with the transfer. I am just at a loss for words! And when I then said that this is now really getting on my nerves, I was asked if I have financial problems! Is it still going on? I've been waiting for my money for more than a month, I keep getting promises that aren't kept, I've called them 15 times because chat and email don't work and then I have to justify why this is getting on my nerves?
Now I have to wait again and supposedly the payout will be made today. I have little hope. I feel like I'm in a fake movie.
This post has been translated automatically
Luckland does not pay out
Nobody has liked this post so far
However, I also specifically said in the last phone calls that I turned to mga and would turn ab the pogg and also make the behavior of the casino public.
Whether that was the trigger, one may only assume
Money I there, but would not play again at Luckland or at another of the Aspire group, is just my opinion!
Thank you for allowing me to exchange and share here!
This post has been translated automatically