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# Other Casinos #: Light casino deletes €70,000 balance

Topic created on 11th Feb. 2021 | Page: 1 of 3 | Answers: 27 | Views: 6,824
yceboerg

Light casino deletes €70,000 balance

11th Feb. 2021, at 01:04 pm CET#1
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Hey dear GambleJoe friends,

yes you read right... it's about 70.000€ that I won at the "relatively new" Casino Light-Casino.

Briefly, how I came to such a high balance:

I deposited 200€ + 100% Deposit bonus non-sticky.

At Razor-Shark then on 5€ bet at the 3 or 4 pushers won about 5,000€.
Immediately after that put on 10€ bet and won 8.000€ afterwards.

So I canceled the bonus directly so that I can pay out RAW.

Then here and there a few wins and I was quickly on 15,000 €.

So far so good, then left the money on it and started to pay out, at Light Casino only 500€ per day possible and a maximum of 3 withdrawals at the same time.

Then after a week times again purely to pay out and thought "maybe there's still something"...

At Tome of Madness on 40€ bet then again won about 6000€, then on 50€ about 10k and so on.

Then I was about 30k and thought to me the RTP is so nice there must still go more.

So I bought free spins at Mysterious Egypt for 1.000€ and won 20.000€ at the second bonus. So now already 50k.

At some point again at Tome of Madness on 50 € per spin pure and here and there what won but always remained about 50k.

Then bought Sweet Bonanza free spins for 1.000€ and won again 20.000€.

So I was now at about 70k

You can imagine how happy I was... Withdrawals came and there were no problems. Verification was done, everything was fine....

On 09.02.21 I have then gambled at night (about 02:00 clock) something and was at about 73-74k and then logged out again.

On 09.02.21 then the evil awakening as I wanted to make my daily payout of 500€.

ALL pending withdrawals were canceled and my balance had dropped from 73.991,20€ to 0,03€.

I couldn't believe my eyes and went to the game history to check what was going on.
In the game history I was shown that I last played on 09.02.21 at about 02:00 o'clock and the balance of 73.991,20€ appears there also as the last.

Totally under adrenaline I then wrote to the live support, who then left the chat because of an "internet malfunction".

Then once again wrote everything and waited in live support. The support employee then said I had gambled away my entire balance.
ps. I was because of the whole phase in the game history and have observed whether something changes and made videos and photos of the game.

Then I was told that my account must be blocked so that I can be sent the game history (I was told on 09.02.21 at about 13:00).

Shortly before my account was blocked I could see funny things happening in the game history, above the balance it suddenly said "undefined" and shortly after that I was logged out.

Some time later I received an email that my account was locked and that they had checked if someone had access to my account, but that this could be excluded.
However, my account must remain locked so that I can receive my game history (to which I had normal access).

Now my questions to you

-When I view my game history, as far as I know, the most recent games are displayed in real time with stakes and losses, wins.
Correct?

- Is it normal that a player account is locked and it takes over 48 hours to send me my game history? (which I could also view myself as already described)

I don't want to paint the devil on the wall, but something is not going right here. I can't get rid of the feeling that they are screwing around with the scores, otherwise it wouldn't take 48 hours to send me scores.

Sorry that I had to go on a bit, but I wanted to understand everything correctly.
I have now also forwarded everything to the MGA and written a detailed complaint.

Photos and videos I leave out here for now, because I'm not sure if I do not violate the privacy policy of Light-Casino. Otherwise, I will gladly post them.

In advance, thanks for the help and LG.

Yceboerg.

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Goeki72
Experienced

Light casino deletes €70,000 balance

11th Feb. 2021, at 02:21 pm CET#2
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Good luck to you.
Keep us up to date because I also like Betinia from the Romix group of construction and loyalty actions.

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Xavi22
Expert

Light casino deletes €70,000 balance

11th Feb. 2021, at 03:09 pm CET#3
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That sounds very strange and sounds like fraud, if it really happened that way.
How much have you been able to pay out in total so far?

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yceboerg

Light casino deletes €70,000 balance

11th Feb. 2021, at 05:34 pm CET#4
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Hey, I have now also called in Casino Guru.

Unfortunately, still no response from LightCasino and still no unblocking or statement.

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Falke
Expert

Light casino deletes €70,000 balance

11th Feb. 2021, at 05:53 pm CET#5
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So if your story is really true exactly as you write then this is an incredible scam.

Hope that resolves well in your sense

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yceboerg

Light casino deletes €70,000 balance

11th Feb. 2021, at 06:10 pm CET#6
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Hey, since I had to read now increasingly critical comments and answers also in my mailbox again an info to you.

I have as already described in my first post, the entire game filmed with current time and date when the video was made.

So please save comments like "70,000€ gambled away" or others.

I would not open such a barrel, it would not be close to my heart.

Keep you up to date!

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Anonym

Light casino deletes €70,000 balance

11th Feb. 2021, at 06:20 pm CET#7
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yceboerg wrote on 11.02.2021 at 13:04
I have now also forwarded everything to the MGA and written a detailed complaint.

Yceboerg.

That was correct, nevertheless it would make more sense if you reported to the associated arbitration board.

In your case this is the eCOGRA.
The register ID of the Light Casino is MGA/B2C/486/2018

btw.
1) With the Welcome bonus you get 200 free spins, which you have to wager . Did you claim and wager the free spins? MaxBet are 5€

2) I don't think the Welcome Bonus is Non-Sticky, or what makes you think it is a Parachute Bonus (NonSticky)? According to their Bonus terms you have to wager your Deposit and the bonus that comes with it.
For a NonSticky, as far as I know, it is only the bonus that has to be wagered if you have gambled away your real money.

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Anonym

Light casino deletes €70,000 balance

11th Feb. 2021, at 06:30 pm CET#8
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I do not know now if I have understood everything correctly:

Have you received from the casino so far any payouts to your account, or were they all still open ?

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yceboerg

Light casino deletes €70,000 balance

11th Feb. 2021, at 06:33 pm CET#9
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Royal777 wrote on 11.02.2021 at 18:20
That was correct, nevertheless it would make more sense if you reported to the associated arbitration board.

That is in your case the " eCOGRA".
The register ID of the Light Casino is MGA/B2C/486/2018

btw.
1) With the Welcome bonus you get 200 free spins, which you have to wager . Did you claim and wager the free spins? MaxBet are 5€

2) I don't think the Welcome Bonus is Non-Sticky, or what makes you think it is a Parachute Bonus (NonSticky)? According to their Bonus terms you have to wager your Deposit and the bonus that comes with it.
For a NonSticky, as far as I know, it is only the bonus that has to be wagered if you have gambled away your real money.

Bonus does not matter here, was all Clean implemented and it was Non-Sticky.

There have already been withdrawals. Approx. 2000€ until account blocking.

Thanks for your message anyway.

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Kleinkariert
Expert

Light casino deletes €70,000 balance

11th Feb. 2021, at 06:40 pm CET#10
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Liked this post: Anonym
I hope that the case ends well for you, it is good that you have already informed a place about it

The official arbitration body for LightCasino would be eCOGRA, there you have to report and if the arbitration is not successful you can report in the next step to the MGA. But I would wait now first Casino Guru, as it runs there. Such cases usually take months.

You are welcome to report how it turned out in the end.

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