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# Other Casinos #: Karmaba refuses to pay out despite fulfillment of bonus

Topic created on 15th Mar. 2019 | Page: 1 of 2 | Answers: 12 | Views: 3,720
hermy1000

Karmaba refuses to pay out despite fulfillment of bonus

15th Mar. 2019, at 06:19 pm CET#1
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The case is quickly explained:

50€ deposited 150€ received thanks to first Deposit bonus.

3500€ must be wagered in casino (slots) games for the money to be withdrawn.

Live casino played, from Live Casino back to casino (slots) and so on...

In the end I had wagered the entire 3500€ in casino (slots)

2000€ is the account balance, clicked on withdrawal, accepted because the conditions for the bonus was successful.
Previously, you could not withdraw the money, because he bonus was still active.

ID, invoice and contact statement uploaded, everything was requested, then today received an email.

My money is not paid out the reason

"According to our bonus policy, wagers placed on specific games do not count towards wagering requirements. If the play bonus is wagered on a game that does not affect Wagering requirements, we reserve the right not to pay out amounts in excess of a player's initial deposit to the player.

Please note that due to our terms and conditions, void wins have been declared void and the original deposit returned to your account"


I think this is an absolute scam. With 150€, to implement 3500€ in slots play is very unlikely to almost impossible.
Now you have finally achieved this once and the money is simply canceled again.

This is nothing but a fraudulent rip off, even if there is a clause that can prevent my payout,
so a bonus offer is not a bonus offer, but a request to burn money, because the possibility to pay out you do not have.

Absolutely not player friendly

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hermy1000

Karmaba refuses to pay out despite fulfillment of bonus

15th Mar. 2019, at 06:48 pm CET#2
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i must add that the 2000 € has been deleted and I have my 50€ on the account, so this is an absolute fraud

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hermy1000

Karmaba refuses to pay out despite fulfillment of bonus

15th Mar. 2019, at 07:16 pm CET#3
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An excerpt from the customer chat......

Thank you for coming to the live chat. An account manager will be with you shortly. Your estimated wait time is 3 minutes and 5 seconds. The queue length is 3 and your place in the queue is 3
You are currently speaking with 'Bavi'.
Bavi: Welcome to the Live Chat, my name is Bavi. To help you in the chat, please tell me your first and last name, username and date of birth

sebastian: *******
Bavi: One moment please, let me check your account.

Bavi: It may take a few minutes : )

Bavi: How can I help you?

sebastian: bravi, I had deposited 50 euro, with first Deposit bonus 150 euro received. the bonus was linked to the condition 35oo€ in casino games to implement, this I have done successfully.

sebastian: 2000€ were freigespielt, I wanted to pay out and after a long wait and many documents, you have not only denied me my money but the gewonne money also still deleted

sebastian: unfortunately, I will not accept this way

Bavi: We need the confirmation of your data like: Name, email, username, postal address, phone number and the last deposit method you used
Bavi

sebastian: ***** data

sebastian: *** data

Bavi: I see that all your documents are approved

Bavi: The finance department needs 48 hours to process your documents and another 3-5 business days to transfer the money to your account.

sebastian: my money was rejected and deleted

sebastian: i have received an email, according to this you refuse to pay me the money

sebastian: where is my 2000€?

Bavi: According to our bonus policy, wagers placed on certain games do not count towards wagering requirements. If the

Wagering bonus is wagered on a game that does not affect Wagering requirements, we reserve the right not to pay out any amounts in excess of a player's initial deposit to the player.

sebastian: yes but you have completely cleared the money, that is therefore cheating

sebastian: also i have wagered 3500€ in casino games

Bavi: please note that due to our terms and conditions invalid wins have been declared void

sebastian: what would have happened if i had not cashed out the money? then it would still be in the account now and i could have played

Bavi: Yes that's right

sebastian: then this is fraud?

sebastian: i could never have paid out the money

Bavi: I have already given you all the information about this payout
Bavi: Thank you for taking the time to chat with me! We are available 7 days a week from 07:00 GMT - 00.00 GMT. If you have any further questions please feel free to contact me again anytime, it would be my pleasure!
The connection was terminated by the employee.


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Rams3s
Rookie

Karmaba refuses to pay out despite fulfillment of bonus

15th Mar. 2019, at 07:17 pm CET#4
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Well you have

" Wagers placed on certain games do not count toward meeting wagering requirements."

violate this? The casino just always wins and bonus conditions are like 0 in roulette. House advantage..

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hermy1000

Karmaba refuses to pay out despite fulfillment of bonus

15th Mar. 2019, at 07:30 pm CET#5
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@ Rams232

yes, that's right if you have to turn over 3500€ when playing slots, then no euro of it counts in Live Casino turnovers.

That means I can win 10.000 € in Roulette, but still have to wager 3500€ in casino slots.

That is already the house advantage. This already encourages to make sales and gamble but I was lucky and have the 3500 in slots play can convert

Conversely, this would mean, if I 5 € in roulette play and with 145 € in a slot game 1.mio would win, then there is not money, because I have also played live roulette, but this is not expressly prohibited, but only not credited to the bonus

In addition, not even the money remains on the account but is gone, neither paid out nor available to play

I would still accept if the 2000€ are on the account, so I have the chance to play free but I have not

The money has been completely deleted.

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Rams3s
Rookie

Karmaba refuses to pay out despite fulfillment of bonus

15th Mar. 2019, at 07:42 pm CET#6
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I'm sorry, I know how shitty it is when you already have the money within reach and then they take it away again

Therefore, in the future it is best to play without a bonus and in casinos that have a better reputation

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hermy1000

Karmaba refuses to pay out despite fulfillment of bonus

15th Mar. 2019, at 07:54 pm CET#7
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we are not talking about the money being gone, but about theft

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Anonym

Karmaba refuses to pay out despite fulfillment of bonus

15th Mar. 2019, at 09:08 pm CET#8
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hermy1000 wrote on 03/15/2019 7:54 pm: we sr speak not that the money is gone, but that is theft.

I think the mistake was not playing in the live casino. But that you played a game that is prohibited in the bonus. E.g. DoA

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upola
Legend

Karmaba refuses to pay out despite fulfillment of bonus

15th Mar. 2019, at 09:49 pm CET#9
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I do not understand that you do not read through the conditions beforehand.
Whether the conditions are fair or not...one must adhere to it otherwise the coal is gone.
You have finally made the hook at "I accept the terms and conditions".

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Klempo77
Expert

Karmaba refuses to pay out despite fulfillment of bonus

16th Mar. 2019, at 11:24 am CET#10
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Rams3s wrote on 03/15/2019 at 7:42 pm

That's why in the future it's best to play without Bonuses and in casinos that have a better reputation.

I agree with you 100%, most trouble you get from bonus. And casino can always refer to terms and conditions, and cancel aushalung
I find it totally unfair to players, I mean, 3500€ to convert is not easy
And yes, because of the same story I closed my account at karamba

Now I play without bonus, and in only a few casinos where I know I would not be screwed

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