I am a customer there for 3 years or was because I will never play there again !
I made a Deposit with ecoPayz there and wanted to withdraw after I had won something. My Ecopayz documents I had already uploaded because I knew that they want to know later
Then suddenly came a new Verification that I should upload a photo with my ID and a sheet of paper where the current date and the casino name is on it.
No idea what they want with it but please, I did and uploaded. You have to know that Lapalingo is already slow in paying out and with these verifications they have again up to 3 days time and the payout is thus further delayed
I have in the meantime locked my account for 7 days because I was already p**sed and wanted to have my money safe and not to come up with the idea (300 €) to verballern
But now comes the cracker, they want NOW still have a Neteller verification of me although I have a) not deposited at all and b) no longer have an account there. I have probably deposited in the past times with Lapa but that has 0.0 to do with the current deposit and I am no longer a customer
So I have no idea what is going on with them, I have never experienced this in any casino but I will NEVER play again
Am really ultra disappointed and p**sed off!
Hi Caro, thank you, I have replied to you
Short update maybe to my case, I have still found screenshots of my old Neteller account fortunately and have also forwarded. Chat yesterday tells me that will be processed this morning and then I get my money. (neither of which happened). Chat today tells me that since I have locked my account for 7 days, I will not receive a payout for that long either
Have all gescreenshotet because I'm just stunned and me in 20 years of playing casino has never happened
Livechat at Rabbit (Lapa, Lordlucky) unfortunately rarely shines with competence or solution-oriented approaches and has also developed into a single bullying machine in my perception, especially in recent months. Too bad
Good news, thanks to the energetic help of Caro it is now succeeded that my documents were confirmed and the payment was initiated. For this I would like to thank you in all form!
[solved] Lapalingo refuses to pay out.
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I made a Deposit with ecoPayz there and wanted to withdraw after I had won something. My Ecopayz documents I had already uploaded because I knew that they want to know later
Then suddenly came a new Verification that I should upload a photo with my ID and a sheet of paper where the current date and the casino name is on it.
No idea what they want with it but please, I did and uploaded. You have to know that Lapalingo is already slow in paying out and with these verifications they have again up to 3 days time and the payout is thus further delayed
I have in the meantime locked my account for 7 days because I was already p**sed and wanted to have my money safe and not to come up with the idea (300 €) to verballern
But now comes the cracker, they want NOW still have a Neteller verification of me although I have a) not deposited at all and b) no longer have an account there. I have probably deposited in the past times with Lapa but that has 0.0 to do with the current deposit and I am no longer a customer
So I have no idea what is going on with them, I have never experienced this in any casino but I will NEVER play again
Am really ultra disappointed and p**sed off!
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[solved] Lapalingo refuses to pay out.
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Sarkasto
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[solved] Lapalingo refuses to pay out.
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Short update maybe to my case, I have still found screenshots of my old Neteller account fortunately and have also forwarded. Chat yesterday tells me that will be processed this morning and then I get my money. (neither of which happened). Chat today tells me that since I have locked my account for 7 days, I will not receive a payout for that long either
Have all gescreenshotet because I'm just stunned and me in 20 years of playing casino has never happened
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[solved] Lapalingo refuses to pay out.
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krabbe666
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[solved] Lapalingo refuses to pay out.
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Sarkasto, 
Silence
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[solved] Lapalingo refuses to pay out.
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Congratulations on the win
Went but now everything very quickly
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[solved] Lapalingo refuses to pay out.
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