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Lapalingo: [solved] Lapalingo delays payout and puts account on hold

Topic created on 29th Jun. 2019 | Page: 1 of 1 | Answers: 8 | Views: 3,021
MissesMiss
Amateur

[solved] Lapalingo delays payout and puts account on hold

29th Jun. 2019, at 11:28 am CEST#1
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I've been wondering for quite some time what's going on with one or the other online casino lately. Regular players are apparently no longer worth anything.

My partner and I have both had an account with Lapalingo for about 4 years. Lapalingo knew about it from the beginning and had no problem with it. Both accounts are fully verified and money has been paid out from both. In the beginning we actually only deposited via Paysafe, later mostly preferring online banking. I checked with the support team to make sure that there would be no problems if we ever deposited from our partner's account to our own Lapalingo account. The employee stated that it could only happen that you have to present a power of attorney of the account holder as well as his ID copy on demand. It was also clarified that a withdrawal could be made to the partner's account.

My partner deposited from my account last week Saturday and made a win. He then made a payout to my account, since the decisive Deposit also came from it

Until then no problem, unfortunately only the famous calm before the storm.

The deposit was temporarily halted and my partner was asked to submit the required account Verification documents again. No problem for him. A request to live support to see if any more documents were needed was immediately stopped and my partner was blocked from live chat. Requests by email are simply not answered, only the standard mail that his mail has arrived and is being processed. I was on the verge of contacting Live Support via my account, but I chose not to.

Lapalingo is now accusing my friend of multi accounting and has placed a "self imposed" ban on his only account. The payout is still delayed
My account is not affected so far, but after the experience with Stakers recently, I have not first decided against a deposit at Lapalingo who knows what they still come so all for hair-raising ideas.

The deposits were always taken over the years very gladly, and now you are simply brushed off with a la "Do not report, we'll get back to you!" because of a withdrawal under 2,000 €

We have no idea how we should behave, whether there is even a response again, or whether it is done with the account simply done

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Milan030
Amateur

[solved] Lapalingo delays payout and puts account on hold

29th Jun. 2019, at 01:17 pm CEST#2
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Hi

in the terms and conditions of Lapalingo is that you yourself may not have two accounts and each bonus may be used only 1x per household.

i also find that in the AGB`S

" not to use bank accounts, credit cards or other means of payment to which the respective player is not authorized to use"

Since yes but both authorized.

As long as you have only used bonus codes once, everything should be fine...will be a question of patience, because as long as you mutually agree to make deposits from each other's accounts and Lapa has given you the OK and has also allowed deposits, I don't see anything wrong with you...Maybe someone from the GJ team can help you and contact Lapalingo?

On the other hand remains once again only the way to the MGA.
Write an email what exactly happened and bring patience

i keep my fingers crossed

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sippi
Expert

[solved] Lapalingo delays payout and puts account on hold

29th Jun. 2019, at 08:01 pm CEST#3
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In such cases, it is always helpful (often not, of course) to have screenshots of the statements of the support and to be able to show them, or the proof of the old deposits and withdrawals, where there were no problems.

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MissesMiss
Amateur

[solved] Lapalingo delays payout and puts account on hold

29th Jun. 2019, at 08:47 pm CEST#4
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With the bonus codes I have there actually little Bsuchschmerzen, we both use rather very rarely Deposit Boni, I rather spend my money alone, I do not need a Bonusfresser for 🤭🤷🏻♀️

If I hadn't been so naive about this 4 years ago, I would know today how important such things can be, my eternal quarrels with 888 Poker I saved everything via screenshot, other chat histories later even recorded via mobizen. You never know

I really hope someone from here can help me, I have no clue how to approach this 🤷🏻♀️

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MisterL
Expert

[solved] Lapalingo delays payout and puts account on hold

29th Jun. 2019, at 11:04 pm CEST#5
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never had any problems with lapalingo

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Julian
Elite

[solved] Lapalingo delays payout and puts account on hold

2nd Jul. 2019, at 11:40 am CEST#6
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Hello MissesMiss,

I have just forwarded your thread to the manager and he will respond to your case in a timely manner.

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MissesMiss
Amateur

[solved] Lapalingo delays payout and puts account on hold

2nd Jul. 2019, at 04:23 pm CEST#7
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Thank you Julian

So far we have never had any problems with Lapalingo either, on the contrary, this is exactly why I am so affected and surprised by it. Lapalingo has always been the only casino that my partner and I were and still are 100% convinced of

I hope that there is a solution for this Llsung

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MissesMiss
Amateur

[solved] Lapalingo delays payout and puts account on hold

2nd Jul. 2019, at 11:54 pm CEST#8
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Through an exchange with Lapalingo today, I have now been taught better and declare this complaint to be without merit. Not Lapalingo, but my own partner lied and cheated me in this matter. He himself has put the account on hold to cover up that he has simply gambled away the win completely.

I'm really ashamed in the ground 😫

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Julian
Elite

[solved] Lapalingo delays payout and puts account on hold

3rd Jul. 2019, at 07:49 am CEST#9
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Liked this post: Avatar von MissesMiss MissesMiss
Since the problem was caused by private misunderstandings and there is no need for action on the part of the casino, I will close the thread.

This topic was closed

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