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Lapalingo: Lapalingo cancels win because of bonus conditions

Topic created on 25th Dec. 2018 | Page: 1 of 2 | Answers: 14 | Views: 2,737
Anonym

Lapalingo cancels win because of bonus conditions

25th Dec. 2018, at 11:45 am CET#1
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Hello each other,

the following field report.

I received a 75 euro bonus from the advent calendar door yesterday. I have received with 2 euro spins from it over 2000 euros. Since I was aware that a maximum of 100 euros from the bonus balance can be converted into real money, the joy about it was of course not so great.
When I arrived at an account balance of 1800 Euro bonus credit and only 1400 Euro turnover was necessary to convert the bonus amount sufficiently (wager) it was clear to me that I had secured the 100 Euro real money.
So it didn't matter if I played with 10 cents or 100 euros per spin from now on to reach the 1400 euros turnover that was needed in the end.
So I continued playing with 5 Euro spins to get the 100 Euro real money.

When I reached 1000 Euro bonus balance and fulfilled the turnover requirements, I converted the money into the maximum 100 Euro real money. I then continued to play with that and eventually paid out a little over 1200 euros.

So far so good, today came the message that the 1200 euros were canceled because I have violated the bonus conditions. (max 5 euros per spin)

So I looked at the turnover and saw that when I was at 1800 euros bonus balance and only 1400 euros had to convert, probably accidentally played maybe 10 rounds with 6 euros per spin.

Lapalingo now refers to this and has canceled everything.

How do you see that? Of course Lapalingo is formally in the right, but isn't that a bit harsh? I mean, it had no influence on the conversion to 100 euros real money. Whether I would have played with 10 cents or 100 euros, even if I had won with 1800 euros bonus credit and still needed 1400 euros with 1 euro spins 1400 times nothing, so I would have had at the end 400 euros bonus credit and these also only in 100 euros real money to convert.

I personally find the procedure very hard


Thank you for your opinions.

Many greetings and Merry Christmas.

MrGtonic.

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Anonym

Lapalingo cancels win because of bonus conditions

25th Dec. 2018, at 11:49 am CET#2
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Lapalingo is known for the fact that the bonus rules are interpreted harshly. Every now and then something like this slips through at other casinos, but not there. Wipe your nose and chalk it up as a lesson learned. Merry Christmas anyway!

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Anonym

Lapalingo cancels win because of bonus conditions

25th Dec. 2018, at 11:51 am CET#3
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Hello and Merry Christmas!

To keep this short

How I find this? Of course not good at all and I would also like to see a more accommodating behavior of the casino in such a trifle

However, Lapalingo will refer to the terms and conditions, against which you - even if only minimally - have violated

I think the money you have to write off unfortunately. Sad but true.

An attempt again with the casino to find another solution I would still undertake and again politely contact the support

LG

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garfield68
Elite

Lapalingo cancels win because of bonus conditions

25th Dec. 2018, at 11:53 am CET#4
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Liked this post: Anonym
i do not understand why you then played so high... if you see that in any case the 100 € remain over why do you then play the remaining spins not on 3-4 € ? and are thus on the safe side. this is absolute nonsense what you do there. my opinion....

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Anonym

Lapalingo cancels win because of bonus conditions

25th Dec. 2018, at 12:04 pm CET#5
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garfield68 wrote on 25.12.2018 at 11:53 am: I do not understand why you then played so high... if you see that in any case the 100€ remain over why do you not play the remaining spins on 3-4€ ? and are thus on the safe side. that's absolute nonsense what you're doing. my opinion....

To be honest, I play in principle only with max 2 euros per spin and I was not aware of the 5 euros per spin rule. When I saw that I had the 100 euros safely, I just played with 5 euros or accidentally few rounds with 6 euros to save some time until I have fulfilled the minimum turnover. It would not have mattered at all if I had won 20000 Euro with the 6 Euro spins, because I would have only gotten the 100 Euro anyway. The 6 euros were at a slot where I think there are only 4 or 6 euros per spin and had then probably accidentally chosen the 6.

In short, I was only about time and not knowing the 5 euro rule.

What I noticed when reading the bonus conditions: There is only the speech of 5 euros / spin or 0.50 Eur per payline the speech. But what if I buy for example free spins for 50 Euro at Extra Chilli (which is 1 Euro per spin)? Is it then a violation or not?


PS.: Of course I have explained the facts and made a goodwill request. But I do not have much hope. On the other hand, I've been playing at Lapalingo for so long and I don't even want to know what I've already "invested" there, but I don't think they'll be accommodating.

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Anonym

Lapalingo cancels win because of bonus conditions

25th Dec. 2018, at 04:39 pm CET#6
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MrGtonic wrote on 12/25/2018 at 12:04 PM

What I still noticed when reading through the bonus conditions: there is yes only the talk of 5 euros / spin or 0.50 Eur per payline. But what if I buy for example free spins for 50 euro at Extra Chilli (which is 1 euro per spin)? Is it then a violation or not?

This calculation with 1€ per spin does not add up
With a MaxBet of 5€ you are not allowed to buy free spins that have a higher value of 5€.

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DieBlackjackBros
Rookie

Lapalingo cancels win because of bonus conditions

25th Dec. 2018, at 05:06 pm CET#7
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Lapalingo will do the only right thing and not pay you your money
Using the time factor as an excuse and claiming you don't know the €5 rule but have only spun over €5 a few times, yo probably

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Anonym

Lapalingo cancels win because of bonus conditions

25th Dec. 2018, at 05:55 pm CET#8
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Royal777 wrote on 25/12/2018 at 16:39
This calculation with 1€ per spin does not work
With a MaxBet of 5€ you are not allowed to buy free spins that have a higher value of 5€.

Thanks. Was just wondering in case I ever use a bonus again, but certainly not at Lapalingo anymore

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ruhrpott
Expert

Lapalingo cancels win because of bonus conditions

25th Dec. 2018, at 06:04 pm CET#9
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Hello and Merry Christmas,
to the actual topic is actually said by others everything, but from me to it times ne comment.
You could have withdrawn only 100 € anyway, because even after the maximum conversion it brings you nothing to continue playing, because the maximum amount is not only valid during the active bonus
This means that even if you had not violated any conditions, Lapalingo would have canceled anything over €100. No matter how much you would have had on the clock in the end

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Anonym

Lapalingo cancels win because of bonus conditions

25th Dec. 2018, at 06:23 pm CET#10
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DieBlackjackBros wrote on 25/12/2018 at 17:06: Lapalingo will do the only and only right thing and not pay you your money
Using the time factor as an excuse and claiming you don't know the 5€ rule but have only spun over 5€ a few times, yo probably


What do you mean by excuse? It was just the way it was. By the way, the 6 Euro spins were all without win. And as already written, in my situation it didn't matter for the final result whether I used 10 cents per spin or 100 euros per spin. In the end I would have gotten only 100 Euro real money either way. And it's only human that when you know the end result you take the fastest way there. The goal, to reach a balance that exceeds the wager amount, I managed with 2 Euro spins. That I took from then on 5 euros per spin, was pure coincidence. It could have been 10 or 50 Euro spins. The result was already determined. By the way, if I had known the rule and not accidentally used a few times 6 euros per spin as you imply, then I would hardly have done so, right? And what is the only right thing to do is debatable
But you can of course drive the hard way as a casino and use the smallest violation to withhold regular wins in the reasons. Whether this is a good way to retain customers in the long run is another question. In any case, I will get rid of my money at another casino in the future, because fortunately there are more than enough of them. In the long run, Lapalingo has lost much more than the few euros through this action, because in the last year alone I have left a multiple of the current win there

Apart from that it was completely new to me and have not seen it in any other casino so that you have in addition to the Wagern of 35x still the hurdle maximum 100 euros in real money convertible. This is getting crazier and crazier

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