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Kassu Casino: Kassu already locks Verified account.

Topic created on 02nd Mar. 2020 | Page: 1 of 2 | Answers: 15 | Views: 3,128
BlackPanther
Amateur

Kassu already locks Verified account.

2nd Mar. 2020, at 03:36 am CET#1
1 Like

Liked this post: Avatar von AlpaChino AlpaChino
Hello dear Gamble community,

i would like to tell you something about Genesis Global ltd, "Genesis, and Kassu".

I was a regular player in almost all Genesis casinos. In Genesis Casino I had the biggest wins and left a lot there. Then my account at the Genesis Casino was blocked decision of the management probably had something to do with Bonuses where I always received an email, I think they accused me of bonus abuse.

Well, after I have been blocked and I have been asked for no deposits refunded what would also be a significant amount I have let it be and drawn a line.

So several months have passed, I am looking for a new casino have registered in Kassu and deposited several times until I noticed that Kassu belongs to genesis
I immediately went to the Live Chat and told them my concerns in good conscience and asked for a solution. It was communicated with the management and live chat. I asked if I could use my account and the management of Kassu gave after several days an ok. in the time I have not deposited anything, after I was successfully verified I have also deposited several times again.


So now we come to the crucial crux.
I went to the Genesis site and asked in the live chat if they could not open my account in Genesis again. Since I got in Kassu the Ok from the management to play there but the other accounts remained deactivated.

The live chat is neither on my question, nor on my backround story, or has times the Managment asked. Zack account from the live chat closed Kassu and Casoola goodbye. I was furious in the live chat of Kassu and have described to them. After several days I received an answer that my Kassu account remains locked, decision of the Managment.

At this point I feel really screwed by this casino group, first say yes I can play, then let Deposit and verify account and then because of something block the no account and the coolest is the book me not even my deposits back

That's what I call biggest rip-off at the customer and has nothing to do with Player protection I wa honest and am in the live chat it was checked by the Managment have even the Verification ok emails still.

Honestly I get the puke to be so f**ked !!!!

@Kassu rep @Genesis rep @Genesis Global LTD

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BlackPanther
Amateur

Kassu already locks Verified account.

2nd Mar. 2020, at 03:49 am CET#2
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PS: what can I do if I have deposited mainly via PSC in a casino which does not want to refund, I want safe my money from Kassu again because something like that is not at all. This is rip off and scamming, BOA I'm so p**sed,

KASSU give me my MONEY back!

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Caro
Expert

Kassu already locks Verified account.

2nd Mar. 2020, at 01:35 pm CET#3
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Hi BlackPanther, sent you a private message via Communicator. Greetings Caro

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Caro
Expert

Kassu already locks Verified account.

3rd Mar. 2020, at 10:35 am CET#4
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On behalf of the manager, I am posting here the response to BlackPanther's complaint

Hello BlackPanther,
thank you very much for contacting us.
We would like to inform you that our management has decided to close your customer account. As we have found that you have been creating emails with fake promotions, trying to get bonuses.
We will not refund any deposits that were wagered before the decision was made to close your account.
This decision was made in accordance with our Terms of Service, clause 14.3. "The Company has the right, at its sole discretion, to refuse to open an account or to close a player's already opened account."
If you have any questions about this, please do not hesitate to ask us.

Kassu Casino

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BlackPanther
Amateur

Kassu already locks Verified account.

3rd Mar. 2020, at 11:06 am CET#5
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yes then these are dishonorable dirty missits who have made their mistake I told them that I noticed that Kassu is from genesis and if I can keep the account I was told yes, that's unbelievable ! then I paid in and then they block the shit ? what are these for rancid dirt people hae ?!

not even admit their own mistake

LAKK if i was blocked why didn't they say the first time they close the account before i made the deposits ? no no they say yes i can use my account and verify me what a f**ked up rannzladen.



Dear gamblejoe community, let's put the gamblejoe stamp on kassu and never play there again !

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cbz490
Experienced

Kassu already locks Verified account.

3rd Mar. 2020, at 11:15 am CET#6
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Find the solution from your point of view also very unsatisfactory!!!

Personally, I do not pay a cent, not to be outdone in customer unpleasantness and intransigence.

Will avoid all casinos of the group and thanks to the response from the management of the casino is yes hardly zufassen oO

In the end, they can close any account without justification thanks to the terms and conditions

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Lucifer88neu
Rookie

Kassu already locks Verified account.

3rd Mar. 2020, at 11:22 am CET#7
1 Like

Liked this post: Avatar von Caro Caro
Could you perhaps also address the accusation of fake e-mails and the attempt to generate Bonuses from them? This has not yet been addressed by you

The letter from the manager explicitly refers to this and this also seems to be the reason for the account closure and not that you have carried out a self-blocking at a sister casino

Greetings

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BlackPanther
Amateur

Kassu already locks Verified account.

3rd Mar. 2020, at 11:49 am CET#8
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Lucifer, first of all I did not perform a self-lock in a sister casino. Did I ever mention that?

Secondly, yes I have received Deposit email manchma hatt the code ned worked then I am in the livechat to let him book manually more not.

Third, again to illustrate.

Let's say in August I was banned from genesis and other casinos. When the next year began, so clearly several months in between I registered in kassu.
2x deposited until I noticed it. then immediately in livechat to ask what is happening now and whether I can keep the account. this has lasted c,a 2 weeks in which I should not deposit anything has told me the chat in case the account should be blocked. after 2 weeks I got the ok from the management to use the Kassu casino

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Lucifer88neu
Rookie

Kassu already locks Verified account.

3rd Mar. 2020, at 11:57 am CET#9
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BlackPanther wrote on 03/03/2020 at 11:49 am: Lucifer, first of all I have not done any self-blocking at any sister casino. Did I ever mention that?

Second, yes I got Deposit email manchma hatt the code ned worked then I am in the livechat to let him book manually more not.

Third, again to illustrate.

Let's say in August I was banned from genesis and other casinos. When the next year began, so clearly several months in between I registered in kassu.
2x deposited until I noticed it. then immediately in livechat to ask what jezt happens and whether I can keep the account. that has c,a 2 weeks lasted in which I should not deposit anything has told me the chat in case the account should be blocked. after 2 weeks I got the ok from the management to use the Kassu casino

Sorry, had read the post yesterday and something me self-lock in mind, but you were blocked on the part of the casino

If it had been a self-block, they would have refunded your deposits, I assume

So the whole situation is of course unsatisfactory for you, I can understand

Greetings

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BlackPanther
Amateur

Kassu already locks Verified account.

3rd Mar. 2020, at 11:59 am CET#10
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Achsooo jezt they say I have several accounts with Kassu Genauuuuu HAHAHAHA

SOOO it will also be especially age, so jezt hacks but really, hahaha give me times the evidence for it! Because I have no SECOND ACCOUNT with Kassu

that's soo FRIGHT, to claim something like that, I have ONLY ONE VERIFIED ACCOUNT at KASUU, for the record,

Such a SHMUTZ, and even more DIRTY people working in the Kassu Casino hahaha

PS: They are now using double account as a REASON to cover their own mistake, their own shit to look GOOD, don't believe anything this CASINO people


who works with such unethnic Buizznes Practices can only be bad, so people avoid this bad ranzz casino otherwise it happens to you like me!

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