-
Patizi, yesterday at 06:37 am CEST
-
upola, on 30th Apr. 2024 at 08:14 am CEST
-
Butterbrezel, today at 07:28 am CEST
-
Tonkabohne, today at 07:17 am CEST
-
Tina130891, today at 06:48 am CEST
-
Bloschies2001, today at 06:10 am CEST
-
Pneumatic, today at 04:08 am CEST
-
mix90x, today at 12:41 am CEST
-
Klonny, yesterday at 11:01 pm CEST
-
Andre, yesterday at 09:32 pm CEST
-
FloMack, yesterday at 09:19 pm CEST
-
Saphira, yesterday at 03:41 pm CEST
-
gamble1, yesterday at 02:45 pm CEST
-
Mallpall, yesterday at 11:14 am CEST
-
flaschenposter, yesterday at 09:30 am CEST
-
Hanshanshans, yesterday at 06:38 am CEST
-
bigbig, on 14th May. 2024 at 09:47 pm CEST
-
Slot_Star, on 14th May. 2024 at 08:50 pm CEST
-
Pat1991, on 14th May. 2024 at 08:45 pm CEST
-
Langhans, on 14th May. 2024 at 12:41 pm CEST
-
slotliebe89, on 14th May. 2024 at 10:50 am CEST
-
Patizi, on 14th May. 2024 at 09:54 am CEST
-
H****2, on 13th May. 2024 at 06:11 pm CEST
-
nightforce1979, on 13th May. 2024 at 01:35 pm CEST
-
roccoammo11, on 12th May. 2024 at 11:36 pm CEST
-
H****2, on 12th May. 2024 at 09:12 pm CEST
[solved] Go Wild, my mother's win in the amount of 1950 euros canceled
Nobody has liked this post so far
We very much hope to find help here...
My mother deposited €50 at go wild and received a bonus of €15. As it always is, it went up and down with the games. Sometimes you have 200 € left, sometimes 30 €. She then played the game " the Sword & the Grail" and won there in the free spins € 1719.60. At this point there was still about 6 € Bonus money to play through. After a few rounds of "Sweet Alchemy" this was also done and the account balance was about 2200 €. She then gave 2000 € for withdrawal and these 2000 € were longer than usual in processing. After about three days, the 2000 € was back in the account for a short time, a withdrawal was not possible. A short time later, the account balance was only 50 €. After a query in the chat, my mother got the answer that she should please check your e-mails. There the following mail was found:
It is true, the game Immortal Romance was played in the meantime, but without any wins. After checking the T&Cs (my mother didn't even know there was such a 0% rule until then), she found that the said Immortal Romance game is not even listed. My mother sent the following reply to Go wild:
Dear Sir or Madam,
I have received your e-mail and I do not agree with their decision. The winning amount of 1719,60 € was obtained by playing the game the Sword & the Grail and after finishing the game the bonus was played through. They accuse me of violating the bonus conditions. However, I have not violated any bonus conditions and even after reading their terms and conditions, I can not understand their decision. It is not clear from their terms and conditions that the game you mentioned, Immortal Romance, is one of the games with 0%. Likewise, in the past I have even obtained wins with exactly this game, although bonus was still available and despite everything a withdrawal worked out smoothly. I am really shocked about their behavior right now, actually I always thought go wild was a reputable and trustworthy company. Please check your server history and credit me back the win. I do not agree with the fact that you only posted €50 to my account. I expect the payout in the amount of 2000 € on my bank account!
So far, of course, there has been no reply and the account balance is still €50.
Is there any possibility for my mother to get her win after all?
Any help would be greatly appreciated.
Love, Kathi & Heidi
This post has been translated automatically
[solved] Go Wild, my mother's win in the amount of 1950 euros canceled
Nobody has liked this post so far
This post has been translated automatically
[solved] Go Wild, my mother's win in the amount of 1950 euros canceled
Nobody has liked this post so far
Unfortunately, yes. That puts the crooks on the safe side. Maybe a little pressure from GJ will help. Mods?
This post has been translated automatically
[solved] Go Wild, my mother's win in the amount of 1950 euros canceled
Nobody has liked this post so far
unfortunately, that's what it says. Under Bonus Policy - Turnover Requirements and then point 9 and 10.
Find it but still brazen then withhold the money, the game has not even generated a high win. Stay tuned and keep the mail contact active, hopefully they are accommodating and pay out. Good luck!
This post has been translated automatically
[solved] Go Wild, my mother's win in the amount of 1950 euros canceled
Nobody has liked this post so far
In any case, wipe your mouth and move on.
This post has been translated automatically
[solved] Go Wild, my mother's win in the amount of 1950 euros canceled
Liked this post: DrPepper
This post has been translated automatically
[solved] Go Wild, my mother's win in the amount of 1950 euros canceled
Liked this post: Dutch78
I can say that GOWILD acts very competently and in this case it is hard to apply pressure when clearly the bonus conditions have been violated.
This post has been translated automatically
[solved] Go Wild, my mother's win in the amount of 1950 euros canceled
Nobody has liked this post so far
We don't want to joke, but the game was definitely not in the list the day before yesterday... there is even a screenshot, we sent this together with the mail to Go wild.
We would like to show it to you, but we don't know how to insert it 🤔
This post has been translated automatically
[solved] Go Wild, my mother's win in the amount of 1950 euros canceled
Nobody has liked this post so far
This post has been translated automatically
[solved] Go Wild, my mother's win in the amount of 1950 euros canceled
Nobody has liked this post so far
So it would explain itself for us also logically and we have heard the first time of it. Maybe it was stupid not to read everything... but as I said, the game was not even in the list.
Here is the screenshot
https://www.directupload.net/file/d/5556/4g82i7x3_png.htm
This post has been translated automatically