[solved] 3000 win is not paid out and account is not verified
21st Aug. 2019, at 02:32 pm CEST#1
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Have on Sunday the 18. 08. 2019
At GOWILD casino 3000 euro won. Have also requested on Sunday to pay out. Would have to verify account first, so ID and current invoice as proof of address. Have the documents also uploaded online. The was also approved, it said in chat. Suddenly I get on Monday an email from GOWILD financial department that I should make selfie with ID and invoice with current date. I have also done. The next Tuesday exactly the same, I sent again. On Wednesday comes another email that I should prove my ID and address proof by a notary. What is that supposed to be for a joke, so I was really speechless and p**sed off.
Can you do what else?
[solved] 3000 win is not paid out and account is not verified
21st Aug. 2019, at 03:50 pm CEST#4
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Nastj555 wrote on 08/21/2019 at 14:32: Got on Sunday the 18. 08. 2019
At GOWILD casino 3000 euro won. Have the also on Sunday requested to pay out. Would have to verify account first, so ID and current invoice as proof of address. Have the documents also uploaded online. The was also approved, it said in chat. Suddenly I get on Monday an email from GOWILD financial department that I should make selfie with ID and invoice with current date. I have also done. The next Tuesday exactly the same, I sent again. On Wednesday comes another email that I should prove my ID and address proof by a notary. What is that supposed to be for a joke, so I was really speechless and p**sed off.
Can you do what else?
Notary certified? I throw myself away. Sometime they still want your birth certificate and a stone from the moon and Mars.
[solved] 3000 win is not paid out and account is not verified
21st Aug. 2019, at 03:59 pm CEST#5
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GJ would have to put pressure on GOWILD, if they do not refrain from these practices to require certified documents from the notary, then they slide here in the forum all the way down on the black list. These are methods where many people fold and then see no chance to ever get their wins. This is what the casino is speculating on and this is not the first case where a player is being bullied by GoWild.
[solved] 3000 win is not paid out and account is not verified
21st Aug. 2019, at 04:12 pm CEST#6
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Hello,
Thank you for taking the time to post your comment.
The Terms and Conditions (T&C) on our website state the Verification procedure & requirements which all customers have accepted upon registration, please see the extract below -
4.11. For withdrawals it is necessary to send documents. We require: i) Photo identification (ID card, passport or driver's license), making sure that the entire document is clearly legible. ii) Proof of address (utility bill not older than 2 months) iii) In case of card payment, copies of the front and back of the card used. For security purposes, the middle 8 digits of the credit card number and the security code should be obscured. iv) In addition, we may further request additional documents where costs may be incurred by the player such as Deposit confirmations, bank references, notarized copies of proofs of identity or powers of attorney. After receipt of the requested documents, the verification can take up to 5 business days, after which only a payout is possible.
We do apologize for the inconvenience, I understand that the account verification may not always be the most convenient process for our players, however it is both, an essential and mandatory procedure for our company to meet our regulatory requirements
Thank you again for your patience and should there be anything our Customer Support may assist you with the matter, please let the team know.
And they start at 3000 euros. I think that shows that they are not the strongest financially. Anyway, with them you can forget the bonus as good as. You can do umpteen things wrong
I find that awful...notarized...only good that I do not play in this casino and also will not do...
Feels like every 2nd post here has to do with payout problems...that's just annoying, you're already afraid before the Deposit, in case of a win, not to get his money, because some casinos want to have the signature of the Pope personally
That's no fun anymore.
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Anonym
Former Member
[solved] 3000 win is not paid out and account is not verified
21st Aug. 2019, at 04:49 pm CEST#9
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There the name is program ...make your customers GOWILD until they have head cinema and then schwubs is the win gone. :'(
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Anonym
Former Member
[solved] 3000 win is not paid out and account is not verified
Especially "Operating costs statement not older than 2 months"!!! Because it comes only once a year...irgent ne backdoor find the freaks always!!! But of course everything only to counteract possible illegal money laundering
[solved] 3000 win is not paid out and account is not verified
Nobody has liked this post so far
At GOWILD casino 3000 euro won. Have also requested on Sunday to pay out. Would have to verify account first, so ID and current invoice as proof of address. Have the documents also uploaded online. The was also approved, it said in chat. Suddenly I get on Monday an email from GOWILD financial department that I should make selfie with ID and invoice with current date. I have also done. The next Tuesday exactly the same, I sent again. On Wednesday comes another email that I should prove my ID and address proof by a notary. What is that supposed to be for a joke, so I was really speechless and p**sed off.
Can you do what else?
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[solved] 3000 win is not paid out and account is not verified
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I have just forwarded your problem to the Casino Manager. I have also left you a message via Communicator.
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[solved] 3000 win is not paid out and account is not verified
Nobody has liked this post so far
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[solved] 3000 win is not paid out and account is not verified
Nobody has liked this post so far
Notary certified? I throw myself away. Sometime they still want your birth certificate and a stone from the moon and Mars.
This post has been translated automatically
[solved] 3000 win is not paid out and account is not verified
Nobody has liked this post so far
This post has been translated automatically
[solved] 3000 win is not paid out and account is not verified
Nobody has liked this post so far
Thank you for taking the time to post your comment.
The Terms and Conditions (T&C) on our website state the Verification procedure & requirements which all customers have accepted upon registration, please see the extract below -
4.11. For withdrawals it is necessary to send documents. We require: i) Photo identification (ID card, passport or driver's license), making sure that the entire document is clearly legible. ii) Proof of address (utility bill not older than 2 months) iii) In case of card payment, copies of the front and back of the card used. For security purposes, the middle 8 digits of the credit card number and the security code should be obscured. iv) In addition, we may further request additional documents where costs may be incurred by the player such as Deposit confirmations, bank references, notarized copies of proofs of identity or powers of attorney. After receipt of the requested documents, the verification can take up to 5 business days, after which only a payout is possible.
We do apologize for the inconvenience, I understand that the account verification may not always be the most convenient process for our players, however it is both, an essential and mandatory procedure for our company to meet our regulatory requirements
Thank you again for your patience and should there be anything our Customer Support may assist you with the matter, please let the team know.
Best regards,
GoWild team
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[solved] 3000 win is not paid out and account is not verified
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Jenn-R
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[solved] 3000 win is not paid out and account is not verified
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Jenn-R
Feels like every 2nd post here has to do with payout problems...that's just annoying, you're already afraid before the Deposit, in case of a win, not to get his money, because some casinos want to have the signature of the Pope personally
That's no fun anymore.
This post has been translated automatically
[solved] 3000 win is not paid out and account is not verified
Nobody has liked this post so far
This post has been translated automatically
[solved] 3000 win is not paid out and account is not verified
Liked this post: Anonym,
VM292
Because it comes only once a year...irgent ne backdoor find the freaks always!!!
But of course everything only to counteract possible illegal money laundering
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