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GOWILD: GoWild cashout was declined due to one spin

Topic created on 20th Jun. 2019 | Page: 1 of 6 | Answers: 50 | Views: 9,820
MrFleck

GoWild cashout was declined due to one spin

20th Jun. 2019, at 02:32 pm CEST#1
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Hello all,


this is not directly a complaint, but more a request for help...

I decided yesterday, after störbern on GambleJoe, for a registration on GOWILD and deposited 50 euros. I also took the 100% bonus. After I made my first wins, I read through the terms and conditions of the bonus to make sure I didn't make a mistake

After reaching the turnover requirements, I made a withdrawal in the amount of 1,600 euros. For the purpose of verifying my account, I immediately submitted the required documents

My account was also verified promptly, but the payout was rejected with the following reason:

Upon checking, on the 19th of June, you have claimed a Deposit bonus of 50 EUR, therefore the maximum bet allowed should not exceed 8 EUR.
The bets placed that led to the breach of the Bonus terms & Conditions during the wagering were the following:

  • 10 EUR



Since I read through the bonus conditions in advance, I always made sure not to break any of the "rules".

After checking my history, this actually happened to me on a single spin.
When I wanted to change my bet from 8.00 Euro to 1.00 Euro, I probably triggered a single spin to 10.00 Euro. After checking my entire history, this was the only spin on 10.00 Euro, causing my entire win to be rejected.

My 50.00 Euro bet was credited back to my account, but the win is gone.

Is there any way to find a satisfactory solution with GoWild?

Unfortunately, my English isn't the best and before I seek out the conversation with GoWild, I wanted to ask here about possible chances of success ...


Will appreciate any help....


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t****m

GoWild cashout was declined due to one spin

20th Jun. 2019, at 02:36 pm CEST#2
1 Like

Liked this post: Avatar von Jenn-R Jenn-R
...they do not care why you have turned to 10 euros...the money is gone...

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Saphira
Expert

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:08 pm CEST#3
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I am also afraid that they will refer to this one spin. Theoretically, you have actually violated the terms and conditions. Of course, I believe you that this was an accident, especially since in your gaming history the permitted betting amount was otherwise never exceeded, as you say. Actually, this is a very clear indication (at least for the casino it should be) that you have strictly adhered to the terms and conditions. Except for this one "slip". Since you can only hope for goodwill. I keep my fingers crossed for you

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Saphira
Expert

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:09 pm CEST#4
1 Like

Liked this post: Anonym
tholzem wrote on 06/20/2019 at 14:36: ... they don't care why you turned to 10 euros...the money is gone...

A helpful answer looks different

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t****m

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:13 pm CEST#5
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Saphira wrote on 06/20/2019 at 3:09 pm
A helpful answer looks different.

This is not about helpful answers and talking up the issue like you do...hope for goodwill blabla blubber sülz...... the casino is right based on the clear facts and done......

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Saphira
Expert

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:18 pm CEST#6
3 Likes

Liked this post: Avatar von cleopetra cleopetra, Avatar von Julian Julian, Avatar von Kleinkariert Kleinkariert
tholzem wrote on 06/20/2019 at 15:13
This is not about helpful answers and talking up the issue like you do...hope for goodwill blabla blubber sülz...... the casino is right based on the clear facts and done......

Who can read, is clearly in the advantage. Also I wrote that the casino is purely theoretically right with this one spin. Hope for goodwill and get it, has already worked here in several cases and in different casinos. Incidentally, it is quite about helpful answers here just by the fact that the TE asked for it. Have you never been in a forum? Your eternally same whining is more than strange. Work on your tone of voice - maybe it will work with the casinos

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Anonym

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:19 pm CEST#7
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The only thing you can do is that you write to a casino manager and try to get 500€ or at least something out of goodwill Vill get something like this ...
Hope you get at least something? Otherwise, read a review for the casino there, and report what happened to you to warn others

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t****m

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:21 pm CEST#8
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Saphira wrote on 06/20/2019 at 3:18 pm
Those who can read have a clear advantage. Also I wrote that the casino is purely theoretically right with this one spin. Hope for goodwill and get it, has already worked here in several cases and in different casinos. Incidentally, it is quite about helpful answers here just by the fact that the TE asked for it. Have you never been in a forum? Your eternally same whining is more than strange. Work on your tone of voice - maybe it will work with the casinos

Watch out: Quatsch other people at....in simple and understandable: DO NOT BUST ME! THANKS

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Anonym

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:21 pm CEST#9
2 Likes

Liked this post: Avatar von cleopetra cleopetra, Avatar von Falko Falko
If a casino does SOETWAS it is for me UNSPIELBAR!!!!!!
Therefore I thank you first of all that you have put the story here
Unbelievable something like that, how fast something like that can happen, you only need to slip half a centimeter with the cursor
If that's true and you don't get your money just because of this one spin, I definitely SUGGEST THIS CASINO! Kiss my ass ey...

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Saphira
Expert

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:22 pm CEST#10
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Peter8 wrote on 20.06.2019 at 15:19: The only thing you can do is that you write to a casino manager and try 500€ or at least something rauszuhollen out of goodwill Vill get something like this ...
Hope you get at least something? Otherwise, read a review for the casino, and report what happened to you to warn others

Terms of use are there to be respected. In this case, the casino is (unfortunately) right. Why should you now go and warn people about this casino?

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