Support unfortunately not available and verification therefore not possible
29th Apr. 2023, at 01:28 am CEST#1
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Hello first!
After a few years I decided to invest some money in the casino again. Since I also no longer knew in which casinos I played back then, I was looking for a reputable and known.
I became aware of this site on Google and saw the high ranking of DrückGlück. Since I could also remember the TV commercials, I thought to myself, try your luck there, seems to be obviously good. Of course, directly first deposited € 10 with the Welcome bonus and gambled on it. In retrospect, I then also realized that I should have been better verified first. And that's exactly where the problem lies now:
I have made € 250 from the € 10 and have now met all the requirements for the bonus, but now I can not withdraw the money, because I am not verified. It also said that it can take up to 48h, so I waited for now. The next day I was already impatient and have tried to contact, unfortunately without success. Then I also tried the second way of contact, also without answer, the 48h since the first sending of the required files for Verification, are meanwhile already around.
I simply wanted to find out in this way whether this is still all within the time frame, or whether I am perhaps simply being stalled. I don't want to accuse DrückGlück of anything, I just don't know any better, since I haven't been active in casinos for a long time.
Maybe someone has some advice for me
Support unfortunately not available and verification therefore not possible
1st May. 2023, at 02:21 am CEST#3
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I have now received an answer in the chat yesterday evening, but it was not very helpful. Meaningfully it was said that on 27 April the ID card was successfully uploaded and the processing time can take 12-48h. At the time of the answer, however, 3 days had already passed? Perhaps this information also refers to working days, then the whole thing should be through this evening at the latest, otherwise this does not work either. Otherwise, it was only written that I will receive a message as soon as I have received the payout, although I can not request any and that I can block my account to protect the wins.
Then I'll probably still practice a little patience, maybe it will be today what
Support unfortunately not available and verification therefore not possible
1st May. 2023, at 03:44 pm CEST#4
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Short feedback: In the meantime I was verified and was able to request the payout, this is 6x open although I have requested it only 1x, but I'll just leave it like that, will be right.
Support unfortunately not available and verification therefore not possible
Nobody has liked this post so far
After a few years I decided to invest some money in the casino again. Since I also no longer knew in which casinos I played back then, I was looking for a reputable and known.
I became aware of this site on Google and saw the high ranking of DrückGlück. Since I could also remember the TV commercials, I thought to myself, try your luck there, seems to be obviously good. Of course, directly first deposited € 10 with the Welcome bonus and gambled on it. In retrospect, I then also realized that I should have been better verified first. And that's exactly where the problem lies now:
I have made € 250 from the € 10 and have now met all the requirements for the bonus, but now I can not withdraw the money, because I am not verified. It also said that it can take up to 48h, so I waited for now. The next day I was already impatient and have tried to contact, unfortunately without success. Then I also tried the second way of contact, also without answer, the 48h since the first sending of the required files for Verification, are meanwhile already around.
I simply wanted to find out in this way whether this is still all within the time frame, or whether I am perhaps simply being stalled. I don't want to accuse DrückGlück of anything, I just don't know any better, since I haven't been active in casinos for a long time.
Maybe someone has some advice for me
Kind regards
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Then I'll probably still practice a little patience, maybe it will be today what
Greetings
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