Hmm I have searched times ... Unfortunately nothing found...
Maybe you can send a link.
Here an excerpt of the AGB 's
If you have used/cancelled/forfeited a bonus, either through the system or due to your own request, and the Wagering requirements have not been met, all winnings, including pending/unclaimed winnings will be removed from games/promotions you played while holding the bonus.
The bonus was not active when I won. So they can't remove anything from me either... or how do you see it ?
You Deposit 900 euros in chunks without claiming a bonus. You win 2500 euros, but then can't resist activating any bonuses. In addition to the free spins, still "somehow" show up 50 euros? How?
Furthermore, you write of 1600 points to redeem, which does not fit at all. For 1500 points you need a deposit of 50 euros including 100% bonus. Or a 50 euro no-deposit bonus. How you get to 1600 points, I can not understand
Are you sure you didn't claim any bonus with the "first deposits"? As I know DrückGlück, they do not credit any bonus "just like that" to the account balance, you have to activate them
To me, your story actually reads something like this: You claimed a Deposit bonus, guess 100% plus free spins. You let the free spins rest, played with bonus (the display shows wins as real money, but sticky bonus). Then you tried to withdraw the win and played the FS, then cancelled
Guess the withdrawal would have been canceled anyway, on the one hand because you can't "save" deposit bonus FS. The FS you have to play after deposit for which these were granted, on the other hand, because you have not converted the deposit bonus (completely, or the FS)
I quite like to play with Bonuses at DrückGlück, find them very serious, very often 100% is offered at 30x turnover. What I like: All Slots are playable while the bonus is active, there are no pitfalls like "You have played slot xy, rule break". Only some only with the real money portion (jackpot games)
Lost bonuses are not attached to further deposits, I have never had.
Ingo6666 wrote on 01/31/2020 at 18:14: There must have been 7 cents bonus credit left when I cancelled the deposit.
That can also not be. Ähliches I know from bwin, the like. Even with an account balance of 0, it can happen that unfulfilled turnover conditions are attached to the subsequent Deposit, where not even the support see through how and why
At DrückGlück you can play Bonuses with a maximum of 5 Euro, or max. 10% bonus amount, plus, minimum with 0,10 Euro. If your account balance drops below 10 cents, the bonus is forfeited and gone. The 7 cents would be converted to real money, the bonus only in the history to see, but still not active.
One may excuse me the multiple postings, have interest in such circumstances; believe now to recognize a possible background of your wishy-washy representation of the case
So, I guess you used a Deposit bonus, 100% plus free spins. 50 euros deposited, gives 1500 target turnover points, plus about 100 points from the FS, so 1600 points or 3200 euros necessary turnover
Then you won on max. stake, "parked" the win in a payout, because it seemed too unsafe to you on such high stakes to create the turnover without high Risk, i.e. secured, and then tried the turnover conditions with the 50 euros from the bonus account balance plus the FS away to expiry
If you had gone down significantly with the stakes, this would come equal to risk-free bets, so unfair game
When you were at 7 cents and the bonus should have been gone under normal circumstances, you cancelled the withdrawal to check if this was indeed the case or the unmet turnover requirements were reactivated. This to make sure that it is not noticed during the withdrawal process and everything is gone, but in the event can try to implement, or pressure
How could I, otherwise I would have after several hours of playing and with deposits of 900 euros already fulfilled much of the turnover operations or not
Also, I could put the 2500 without any problems for payout
This goes now no longer because a bonus is active
So I can not bring my 2500 euros real money to payout. It comes an error message. That should have come before also.
I do not know why you so doubt my presentation, do you really think I open a topic here with the request for help when I deliberately trying to circumvent bonus conditions.
I just feel cheated because I have only made a win with real money, and by a bonus that I have gambled away afterwards then no payout should receive.
Why the doubt. I don't want to accuse you of anything, I'm just trying to understand the case
Your presentation is very strange. You describe the process, mention the bonus and the FS but very vague and incidental, were just somehow suddenly there, where this is the key question
That 50 euro bonus just appear out of nowhere, there is no such thing. And since you are an experienced player, you would have already asked the support where the bonus comes from, or not
I have experience with DrückGlück and it is very good. When I received a no-deposit bonus/FS, the message came by mail and I had to accept or reject the bonus in the appropriate menu. There nothing is simply foisted on the credit account. Even if I accept a Deposit bonus, then I know that. Can not be otherwise
And if you deposit 900 euros, then that's not 30 euros, but already decent money and I do not believe that you would stumble so succinctly, naive and awkwardly through the rules
So where does the bonus come from? Just ask. I don't believe that foisted, just as I don't believe that you got a 50 euro no-deposit bonus on 900 deposit and 1600 net profit. "You have won, congratulations, please, here you have another 50 euros." There is no such thing.
Press Luck Caution !!!!!
Nobody has liked this post so far
This post has been translated automatically
Press Luck Caution !!!!!
Nobody has liked this post so far
This post has been translated automatically
Press Luck Caution !!!!!
Nobody has liked this post so far
This post has been translated automatically
Press Luck Caution !!!!!
Nobody has liked this post so far
Maybe you can send a link.
Here an excerpt of the AGB 's
If you have used/cancelled/forfeited a bonus, either through the system or due to your own request, and the Wagering requirements have not been met, all winnings, including pending/unclaimed winnings will be removed from games/promotions you played while holding the bonus.
The bonus was not active when I won. So they can't remove anything from me either... or how do you see it ?
This post has been translated automatically
Press Luck Caution !!!!!
Liked this post:
Spectral
You Deposit 900 euros in chunks without claiming a bonus. You win 2500 euros, but then can't resist activating any bonuses. In addition to the free spins, still "somehow" show up 50 euros? How?
Furthermore, you write of 1600 points to redeem, which does not fit at all. For 1500 points you need a deposit of 50 euros including 100% bonus. Or a 50 euro no-deposit bonus. How you get to 1600 points, I can not understand
Are you sure you didn't claim any bonus with the "first deposits"? As I know DrückGlück, they do not credit any bonus "just like that" to the account balance, you have to activate them
To me, your story actually reads something like this: You claimed a Deposit bonus, guess 100% plus free spins. You let the free spins rest, played with bonus (the display shows wins as real money, but sticky bonus). Then you tried to withdraw the win and played the FS, then cancelled
Guess the withdrawal would have been canceled anyway, on the one hand because you can't "save" deposit bonus FS. The FS you have to play after deposit for which these were granted, on the other hand, because you have not converted the deposit bonus (completely, or the FS)
I quite like to play with Bonuses at DrückGlück, find them very serious, very often 100% is offered at 30x turnover. What I like: All Slots are playable while the bonus is active, there are no pitfalls like "You have played slot xy, rule break". Only some only with the real money portion (jackpot games)
Lost bonuses are not attached to further deposits, I have never had.
This post has been translated automatically
Press Luck Caution !!!!!
Nobody has liked this post so far
That can also not be. Ähliches I know from bwin, the like. Even with an account balance of 0, it can happen that unfulfilled turnover conditions are attached to the subsequent Deposit, where not even the support see through how and why
At DrückGlück you can play Bonuses with a maximum of 5 Euro, or max. 10% bonus amount, plus, minimum with 0,10 Euro. If your account balance drops below 10 cents, the bonus is forfeited and gone. The 7 cents would be converted to real money, the bonus only in the history to see, but still not active.
This post has been translated automatically
Press Luck Caution !!!!!
Liked this post:
RiverSong
So, I guess you used a Deposit bonus, 100% plus free spins. 50 euros deposited, gives 1500 target turnover points, plus about 100 points from the FS, so 1600 points or 3200 euros necessary turnover
Then you won on max. stake, "parked" the win in a payout, because it seemed too unsafe to you on such high stakes to create the turnover without high Risk, i.e. secured, and then tried the turnover conditions with the 50 euros from the bonus account balance plus the FS away to expiry
If you had gone down significantly with the stakes, this would come equal to risk-free bets, so unfair game
When you were at 7 cents and the bonus should have been gone under normal circumstances, you cancelled the withdrawal to check if this was indeed the case or the unmet turnover requirements were reactivated. This to make sure that it is not noticed during the withdrawal process and everything is gone, but in the event can try to implement, or pressure
This seems plausible to your story.
This post has been translated automatically
Press Luck Caution !!!!!
Nobody has liked this post so far
I did not have an active bonus on my win.
How could I, otherwise I would have after several hours of playing and with deposits of 900 euros already fulfilled much of the turnover operations or not
Also, I could put the 2500 without any problems for payout
This goes now no longer because a bonus is active
So I can not bring my 2500 euros real money to payout. It comes an error message. That should have come before also.
I do not know why you so doubt my presentation, do you really think I open a topic here with the request for help when I deliberately trying to circumvent bonus conditions.
I just feel cheated because I have only made a win with real money, and by a bonus that I have gambled away afterwards then no payout should receive.
This post has been translated automatically
Press Luck Caution !!!!!
Nobody has liked this post so far
However, I have never deposited 50 euros, but always at least 100 euros.
The points for the free spins are 75.
I have now earned 54 points. So the bonus can not have been active.
I mean 4 hours on at least 1 euro stake would have to be significantly more
Or not ???
This post has been translated automatically
Press Luck Caution !!!!!
Nobody has liked this post so far
Your presentation is very strange. You describe the process, mention the bonus and the FS but very vague and incidental, were just somehow suddenly there, where this is the key question
That 50 euro bonus just appear out of nowhere, there is no such thing. And since you are an experienced player, you would have already asked the support where the bonus comes from, or not
I have experience with DrückGlück and it is very good. When I received a no-deposit bonus/FS, the message came by mail and I had to accept or reject the bonus in the appropriate menu. There nothing is simply foisted on the credit account. Even if I accept a Deposit bonus, then I know that. Can not be otherwise
And if you deposit 900 euros, then that's not 30 euros, but already decent money and I do not believe that you would stumble so succinctly, naive and awkwardly through the rules
So where does the bonus come from? Just ask. I don't believe that foisted, just as I don't believe that you got a 50 euro no-deposit bonus on 900 deposit and 1600 net profit. "You have won, congratulations, please, here you have another 50 euros." There is no such thing.
This post has been translated automatically