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DrückGlück: [solved] No payout, no response to live chat or email

Topic created on 16th Nov. 2022 | Page: 1 of 2 | Answers: 12 | Views: 2,053
Maxpower99

[solved] No payout, no response to live chat or email

16th Nov. 2022, at 12:24 pm CET#1
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Hello I'm waiting for 2 weeks for my money from drückglück.de At the first attempt to pay out my money, the process was canceled because the account data were allegedly wrong, I still got a response. After the second attempt (in which all data were one hundred percent correct) there was again a confirmation mail but then nothing happened until today. It is only 220€ but for someone with a small salary that is a lot of money. Amazing how quickly the casinos accept the money without asking, but make no effort to pay out money, I feel very badly treated and will never again invest a cent in drückglück. Have also written in my mail to drückglück that they should please block me for life, since nothing has happened yet.

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genrix
Top Member

[solved] No payout, no response to live chat or email

16th Nov. 2022, at 12:28 pm CET#2
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Maxpower99 wrote on 16.11.2022 at 12:24 pm: Hello I've been waiting for 2 weeks for my money from drückglück.de At the first attempt to pay out my money the process was canceled because the account data was allegedly wrong, I still got a response. After the second attempt (in which all data were one hundred percent correct) there was again a confirmation mail but then nothing happened until today. It is only 220€ but for someone with a small salary that is a lot of money. Amazing how quickly the casinos accept the money without asking, but make no effort to pay out money, I feel very badly treated and will never again invest a cent in drückglück. Have also written in my mail to drückglück that they should please block me for life, since nothing has happened yet.

They are known to take forever. Just do not gamble away and avoid OC in the future.


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Anonym

[solved] No payout, no response to live chat or email

16th Nov. 2022, at 03:53 pm CET#3
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Maxpower99 wrote on 16.11.2022 at 12:24 pm: Hello I've been waiting for 2 weeks for my money from drückglück.de At the first attempt to pay out my money the process was canceled because the account data was allegedly wrong, I still got a response. After the second attempt (in which all data were one hundred percent correct) there was again a confirmation mail but then nothing happened until today. It is only 220€ but for someone with a small salary that is a lot of money. Amazing how quickly the casinos accept the money without asking, but make no effort to pay out money, I feel very badly treated and will never again invest a cent in drückglück. Have also written in my mail to drückglück that they should please block me for life, since nothing has happened yet.

Have you received your money in the meantime?

I am waiting for 6 days for 800€
By chat and email contacted several times remained of course all unanswered
Everything up to 350 € had with me always paid out in 24 hours... Strange maybe only a zombie casino

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Maxpower99

[solved] No payout, no response to live chat or email

17th Nov. 2022, at 12:14 pm CET#4
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No I still don't have my money, it went back to my player account for the second time now. I have not received any replies to the messages I have sent almost every day. I have requested it for the third time now, additionally also sent my card and bank statement again for verification. Caro from gamble joe is trying to help me, for which I am grateful, and has contacted the manager. Whether that has brought what remains to be seen. Annoying!

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Caro
Expert

[solved] No payout, no response to live chat or email

17th Nov. 2022, at 01:11 pm CET#5
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Liked this post: Anonym
I have to clarify something here, the user apparently provided incomplete bank details, which is why the payout could not be executed. Accordingly, the money was booked back to the player account. Maxpower99 has today again given the payout in order, with the correct bank data.

I also got the info that the player was in contact with the support every now and then.

Edit: Corrected typo

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Hidaruma
Top Member

[solved] No payout, no response to live chat or email

17th Nov. 2022, at 10:19 pm CET#6
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So again one who was just too stupid xD.

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Maxpower99

[solved] No payout, no response to live chat or email

18th Nov. 2022, at 04:42 pm CET#7
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This is not true Caro, as I have already explained to you, the bank details of an older account were deposited and I have changed these two times and now for the third time. There was also no contact with the support except for a single mail in which I was advised to block my account and request the withdrawal again

I am sure that the data was correct because I copied it directly from my online banking account (copy paste) and then checked it again. I have never had problems with withdrawals or "incorrect data" before. Although it was not requested, I sent a photo of my account card again for verification. Oh and the automatic confirmation emails that my money is on the way I still got, if that should represent the contact to support then meal

Status now is that I try for the 3rd time in the same way to get my money. First attempt was on 3.11
The error is not with me but with drückglück.de

Find it very cheeky that you get no information from support
Everything I got information ran through Caro, am grateful to her for this, but it can not actually be

Will delete me there aufjedenfall after I have received my money.

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Maxpower99

[solved] No payout, no response to live chat or email

18th Nov. 2022, at 04:55 pm CET#8
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Hidaruma wrote on 11/17/2022 at 22:19: So again someone who was just too stupid xD.

The stupid can save you colleague

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Maxpower99

[solved] No payout, no response to live chat or email

21st Nov. 2022, at 12:06 pm CET#9
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The money landed back on my drückglück account for the third time today. Either they do that extra or it is absolute incompetence
Is it possible to report the site or take other steps?
I don't feel like pressing payout a fourth time and the same thing happens

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gagapapamama
Expert

[solved] No payout, no response to live chat or email

21st Nov. 2022, at 12:56 pm CET#10
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Maxpower99 wrote on 21.11.2022 at 12:06 pm: The money has landed back on my Drückglück account for the third time today. Either they do this extra or it is absolute incompetence
Is there any way to report the site iwo or take other steps?
I don't feel like pressing payout a fourth time and the same thing happens

Well they want you to gamble away your money again, if you have done that you will probably get a mail that you are now fully verified.


Pay again and with luck you win again what, then the game starts again from the beginning.

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