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Casumo: [solved] Casumo does not want to pay out 3100€ because of proof of income (Page 3)

Topic created on 11th Apr. 2019 | Page: 3 of 4 | Answers: 31 | Views: 11,435
S****8

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 04:23 pm CEST#21
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Casumo-Vera wrote on 04/12/2019 at 3:59 pm: Hello Tarabas,

We would like to finally comment regarding your problem after reading your complaints.


I also do not want to talk much about it. You have already received your payment

In fact, we like to check our players' problems again when the Gamblejoe team brings a specific complaint to my attention. This time, however, I was not able to gather information as quickly as the problem had already solved itself

Indeed, as a casino we have more and more rules to follow and they are often as inconvenient for us as they are for you. But they are important for our security and yours. Online Casinos are beginning to be treated like banks and the regulations require us to determine the Source of Wealth of the funds used by players to finance their gambling. Source of wealth is how a player obtained these funds, for example, through the sale of a property, an inheritance payment, etc

Due to GDPR I can't give exact information about your case here, however you have chosen a source of your wealth and we have requested the necessary documents. This is a standard procedure in online casinos. We are also aware that this is not an iDEAL situation for our customers. That is why we do our best to resolve our reviews with as little inconvenience to our customers as possible. In your case, the team checked it in 8 days and confirmed the withdrawal

We wish you a nice weekend.

Take care. Byeeee



yes sure but when it comes to the constant Deposit, you do not make such a monkey?
Since can deposit several thousand euros and no one asks where the money comes from.
But at the payout ...ooops but he has paid in a lot and now wants to pay out double?
Well that's not with right things to ...hahahaha... Let's bully first time ...

" A source of your wealth "
When I read that already ...madness

Your explanations are just ridiculous !

Let's see what comes next ...

Fortunately I'm out of your store... alone the gedutze is a pain in the ass

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Bvb1995
Expert

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 04:25 pm CEST#22
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Yes, but as long as the player pays egg and does not win, you do not care about the income

But if he wins something you want to see it

Why not ask when he pays in? But only when he pays out ?

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MisterL
Expert

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 05:24 pm CEST#23
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I stand by my opinion
Do not play in Casumo casino anymore
Any casino that even dares to act in this way
Boycott it
This rule to ask for proof of income when paying out winnings must not prevail
Only together we are strong

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Latino
Experienced

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 05:34 pm CEST#24
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@Casumo-Vera:

In fact, we like to recheck issues of our players when a specific complaint here is brought to my attention by the Gamblejoe team.

Conversely, if you are not made aware of the player's problem by a reputable source (such as GambleJoe in this case), then no further checks will be made ? Would it also have come to a payment without a complaint in this forum ?

I only ask out of curiosity, but I am well aware of the negative publicity for Casumo that your actions will bring.

Online Casinos are slowly being treated like banks and regulations are asking us to determine the Source of Wealth of the funds used by players to finance their gambling.

Where can one read these regulations ? I would like to prove to myself that the regulation is applicable to such a case. Without this proof, it looks arbitrary even if your hair-raising terms and conditions (yes, I know, all casinos have them) entitle you to do so.


Due to GDPR I can't give exact information about your case

But you could give general information with example values ...


That's why we do our best to resolve our reviews with as little inconvenience to our customers as possible

All casinos do their best, at least that's what they all claim. If your best leads to scaring away potential customers then the concept should probably be reconsidered. Even if the payout has now taken place, the feeling remains with everyone who has read this that it could also hit him.


How schauts then with account statements from (where we have you already times here in the Kuschelecke)? Do you accept bank statements in which the parts are blacked out that do not concern you at all? Or is this again a kind of "standard procedure in online casinos" ? ...

And like my pre-posters I would also like to know why this is not directly after the deposit takes place if they exceed a certain (total) value.

As long as these questions remain unanswered I will not only no longer Deposit money at Casumo (well, is not so much anyway) but also in other forums and chats point to this practice at Casumo and strongly advise against playing there.



Just as an aside: Why is it actually called source of wealth instead of proof of assets ? Is probably again such a casino speech ......



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S****8

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 06:34 pm CEST#25
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Man Latino !!!

Because of the last 50 posts with sense and so ?

here we are almost one opinion !!!

Only that you are nonsensical and need too long to get to the point ...

but hey, agree with you completely

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Grashopper
Experienced

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 08:30 pm CEST#26
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After the million fine regarding deficiencies in money laundering prevention and documentation in the past, Casumo takes its tasks perhaps a little TOO seriously true to the motto better to demand once documents too much than too little ^^
Even all thereby annoyed and lost players and revenue losses together, would certainly not cover another penalty
The deficit is for me here probably still in the training of employees whereby there are certainly some special and individual cases that would actually have to be retrained over and over again

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Anonym

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 11:17 pm CEST#27
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Liked this post: Anonym
Grashopper wrote on 12.04.2019 at 20:30: After the million fine regarding deficiencies in money laundering prevention and documentation in the past, Casumo takes its tasks perhaps a little TOO seriously true to the motto rather once documents too much demand than too little ^^
Even all thereby annoyed and lost players and revenue losses together, would certainly not cover another penalty
The deficit is for me here probably still in the training of employees but there are certainly some special and individual cases that would actually have to be retrained again and again.

Actually, they don't take their job too seriously. They take it zero seriously. If any casino would be really serious, they would freeze the account at mtl deposits that are over amount X and ask for proof of income and not at a payout.

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MisterL
Expert

[solved] Casumo does not want to pay out 3100€ because of proof of income

13th Apr. 2019, at 12:00 am CEST#28
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Casumo can file for bankruptcy because of 90 percent drop in sales
good luck
all power to the people

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Dbac79
Elite

[solved] Casumo does not want to pay out 3100€ because of proof of income

13th Apr. 2019, at 12:14 am CEST#29
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i only collect empty beer bottles and then play with the deposit. if i win now, i don't get any money because i can't prove where i got the bottles from?

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Knochen
Elite

[solved] Casumo does not want to pay out 3100€ because of proof of income

13th Apr. 2019, at 12:21 am CEST#30
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Dbac79 wrote on 13/04/2019 at 00:14: I basically only collect empty beer bottles and then play with the Deposit, if I win now I get no money because I can not prove where I got the bottles?

Just keep the receipt, that's no problem. Maybe you have to go back to Aldi to get a signature from the store manager to confirm it. Possibly with a notary. In an emergency, you'll have to submit a copy of the surveillance camera in the deposit room

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