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Casumo: [solved] Casumo does not want to pay out

Topic created on 11th Nov. 2019 | Page: 1 of 13 | Answers: 121 | Views: 21,059
d****9

[solved] Casumo does not want to pay out

11th Nov. 2019, at 04:22 pm CET#1
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Hello everyone,

I am at the end. At Casumo I deposited and lost. Now finally won after a long time. Payout of 1700 euros they hold back. Do not pay out
Can no longer sleep
Casumo wants to verify my account. No problem. Everything sent.
. Casumo wants me to send them a proof of income. All sent.
Income is not enough. Verification was rejected
Have so much saved and a flex account. Sent all. Rejected again

Reason: it's not enough.
Have all money in account. Thousands of euros. Building plot and house. It is not enough. I am going crazy. It's an impertinence to keep my money


I sat down again and sent them all my transactions since February via account statement.

This was again rejected with the reason that they need a report from another casino. There I also won once. But I am already blocked there and can no longer access my account. sunnyplayer does not open this because I wanted to be permanently blocked.
As long as I do not send the statements they do not pay out. So casumo.
Am at the end.
What should I do?
I have paid everything
I have sent everything
It's a mess. Let alone data protection. I didn't care though
I'm all fixed and ready





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d****9

[solved] Casumo does not want to pay out

11th Nov. 2019, at 04:23 pm CET#2
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Please help me
I have enough money
I have paid enough
WHY CAN'T I GET MY MONEY
DURING THE Deposit NO ONE SAID ANYTHING ABOUT Verification

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Anonym

[solved] Casumo does not want to pay out

11th Nov. 2019, at 04:45 pm CET#3
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Hello,

1700 Euro is not really a sum for an OC. What is the specific wording on the subject " It is not enough."?

How was the money paid out by sunnyplayer? By bank transfer? Then you should have a bank statement where the transfer is evident.

A SOW/SOF check is nothing unusual. But it is difficult to do this in advance, because no one knows what sums you will be paying out in the near future. You can't give anyone carte blanche to do something that involves an unknown constant (in this case, the amount of the player's deposit) in advance. In such a case, you would have to treat player X who deposits 25 euros every 2 months the same as player Y who spends 4500 per day. Ultimately, the casinos must also perform such checks to meet their legal requirements. In the fewest cases, this has something to do with malice.

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d****9

[solved] Casumo does not want to pay out

11th Nov. 2019, at 05:02 pm CET#4
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I have all the account statements from sunnyplayer but that is not enough for Casumo
This is from Casumo :
Hi Doris,

thank you for your email.

Personally I am not interested in your income, but it is important for the company to know where this money comes from.

You should know that we are subject to the Money Laundering Act and the Anti-Terrorist Financing Act, which means that we are obliged to know where the money comes from.

We depend on your information, otherwise we cannot pay out the money.

Please provide us with supporting documents, whether in the form of confirmation emails for the wins or other evidence from sunnyplayer



but I am unsubscribed from sunnyplayer....
I'm so exhausted and at a loss

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MisterL
Expert

[solved] Casumo does not want to pay out

11th Nov. 2019, at 05:07 pm CET#5
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Totoro wrote on 11/11/2019 16:45: Hello,

1700 euros is not really a sum for an OC now. What is the specific wording on the subject " It's not enough."?

How was the money paid out by sunnyplayer? By bank transfer? Then you should have a bank statement where the transfer is evident.

A SOW/SOF check is nothing unusual. However, it is difficult to do this in advance, because nobody knows what sums you will be paying out in the near future. You can't give anyone carte blanche to do something that involves an unknown constant (in this case, the amount of the player's deposit) in advance. In such a case, you would have to treat player X who deposits 25 euros every 2 months the same as player Y who spends 4500 per day. Ultimately, the casinos must also perform such checks to meet their legal requirements. In the fewest cases, this has something to do with malice.

check before the deposits and not afterwards
and such an audit is for me absolutely unusual
not paying out money is embezzlement
if money laundering is suspected, they can report it to the authorities or have the casino employees studied law and jurisprudence
there you can also have nothing against sharia police impudence of the casumoverein again and again this casino
will now switch to belgian casinos

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d****9

[solved] Casumo does not want to pay out

11th Nov. 2019, at 05:12 pm CET#6
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Do you have any idea what I can do

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Falko
Icon

[solved] Casumo does not want to pay out

11th Nov. 2019, at 05:28 pm CET#7
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Write to the support of sunnyplayer and also the Live Chat you can reach there without being logged in. Maybe send a copy of the message that Casumo wrote to you there and then wait what Sunnyplayer responds to it.

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d****9

[solved] Casumo does not want to pay out

11th Nov. 2019, at 05:36 pm CET#8
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I already have. sunnyplayer says account statement should be enough. Am ready

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Anonym

[solved] Casumo does not want to pay out

11th Nov. 2019, at 05:40 pm CET#9
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Is there no email at sunnyplayer when an amount is paid out ?

Btw: The whole hypocritical money laundering fuss, the proofs and the making oneself completely naked in front of some Maltese clits positively contributes to the fact that I have not deposited anything for 3 months

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Anonym

[solved] Casumo does not want to pay out

11th Nov. 2019, at 05:56 pm CET#10
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MisterL wrote on 11/11/2019 at 17:07
check before deposits and not after
and such a check is absolutely unusual for me
not paying out money is embezzlement
if money laundering is suspected, they can report this to the authorities or have the casino employees studied law and jurisprudence
there you can also have nothing against sharia police impudence of the casumoverein again and again this casino
will now switch to belgian casinos

A SOW/SOF check is absolutely nothing unusual from a certain amount (I mean it's between 2300 and 2600 euros Deposit + withdrawal).


When I was still playing at Sunny, the bucks were always posted to PayPal without comment. There was no separate email regarding the payout.

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