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Casumo: Request for suggestions/tips/help from the community in dealing with Casumo

Topic created on 22nd Jul. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,370
CThomann1988
Visitor

Request for suggestions/tips/help from the community in dealing with Casumo

22nd Jul. 2020, at 11:34 am CEST#1
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Dear Community,

i have registered on 08.07.2020 at Casumo. After a long night in quite a beer mood and had 2 very exciting nights at this in itself very great casino where I deposited like too much money, but also really had an Incredible luck

Now I am waiting since 11.07.2020 for the processing of withdrawals of about 90,000 EUR!!!!

approx. 30.000 EUR are open since 11.07. approx. 60,000 EUR I have open at the request of the casino since 16.07.20.

I have also struggled through the very laborious Verification process, so that one can consider the account there as fully verified. Very difficult find that there from Mitarbeiterin different things were communicated and this casino is simply not accessible by phone.... What has made the life of me as a customer there immensely difficult.

They had explained to me in the meantime that due to the high payout amount a management release was necessary and the process has therefore dragged on for so long....

Unfortunately, due to an error in the Deposit with Klarna, I also deposited from two different accounts. Here, however, I was apparently forgiven after I could submit evidence and credibly prove that it was my accounts and that it was really just a stupid mistake on my part.

On 16.07.2020 now came the following e-mail:

Subject: Withdrawal Approval

heber player,
Subject: Your account xxxx


Congratulations on your latest win at the casino. Here at Casumo, we want to make sure that all players have a smooth withdrawal process from the moment they request their withdrawal until the moment they receive the money in their bank account so that they can continue to enjoy their wins.
With this in mind, and due to the amount you wish to withdraw, we would like to inform you that payments above a certain threshold, due to various regulatory obligations for banks, may result in further inquiries from the bank before they release the withdrawal to your bank account, thus delaying the receipt of your well-earned money!
With the amount you have requested to be transferred to your bank account, we recommend that you contact your bank before making this payment to inform them of this upcoming transfer, and further to inform them of the nature and reason for this transfer:
"You have won the amount by participating in a licensed gambling operator in another EU country and now intend to credit the win to your bank account."
You should also inform your bank about the xxx and that it will be transferred in the next few days.
This should be sufficient information for your bank. Additionally, offer your bank to contact you if they have any questions.
Please note: If you are approached by your bank or any other party with further questions about the win, please do not hesitate to contact our support team immediately before answering these questions. We can provide you with further assistance and, if necessary, connect you with resident advisors who can clarify any issues.
Please confirm this in writing after notifying your bank so that we can proceed with the approval of your withdrawal.
We apologize again for the inconvenience, as mentioned earlier we would like to provide our players with a seamless withdrawal process.
If you have any questions, please feel free to contact us at any time

Casumo








Since I have already informed my bank in advance, the mail was answered by me immediately and confirmed that my bank knows about it. Since then, however, Casumo is now radio silence and all withdrawals are still unprocessed.

Mail queries with the request for an update regarding the current processing status from the department are not answered. I dared yesterday times despite poor English skills times in the Live Chat there. You don't often meet German-speaking employees there. D there, an employee explained to me that my payments were not processed further due to a missing internal release. I have done all my duties and I can do nothing more but wait. I but please have a little patience and they will get back to me......

I find this all very sad. Casumo is a great site that I would like to continue to use... However, the procedure as I currently know it rather deterrent if I'm honest....

This post is not really meant to be a gripe post. I would like to exchange with the community to my problem but times:

Are there other Casumo players who might be able to tell me how long you waited for your money from that Withdrawal Approval email?
Is this very stressful procedure now normal with Online Casinos? Have successfully stayed away from online Casinso for a long time before Casumo
Is patience really the right approach here? Or do I have to worry?

Do you have any other helpful tips for me, how I can get in this case in a timely manner to the goal?

Thank you very much for your suggestions and reading my post up to this point!
Christian.

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Julian
Elite

Request for suggestions/tips/help from the community in dealing with Casumo

22nd Jul. 2020, at 12:02 pm CEST#2
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Hey CThomann1988,

I have left you a message via Communicator

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CThomann1988
Visitor

Request for suggestions/tips/help from the community in dealing with Casumo

22nd Jul. 2020, at 06:33 pm CEST#3
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You have mail! I say then already times thanks for your help.

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CThomann1988
Visitor

Request for suggestions/tips/help from the community in dealing with Casumo

30th Jul. 2020, at 09:06 pm CEST#4
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At this point from me again a big THANK YOU to Julian and the entire Gamblejoe team. Thanks to his efforts I finally received the money today after 19 DAYS of WAITING// PRAYING and HOPING. I don't want to know how long it would have taken without his help.

Casumo is a great site that has a lot to offer the player. At this point, however, I would like to urge every player to verify his account before depositing and to be patient with the support. In my eyes, it is a big mango that there is no telephone support at this casino and different employees communicate contradictory things.

Unfortunately, this can be very annoying and exhausting

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genrix
Top Member

Request for suggestions/tips/help from the community in dealing with Casumo

31st Jul. 2020, at 09:03 am CEST#5
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90.000€... wow!

May I ask how much you have deposited during this time?

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bruffl
Expert

Request for suggestions/tips/help from the community in dealing with Casumo

31st Jul. 2020, at 09:18 am CEST#6
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CThomann1988 wrote on 30.07.2020 at 21:06: At this point from me again a big THANK YOU to Julian and the entire Gamblejoe team. Thanks to his efforts I finally received the money today after 19 DAYS of WAITING// PRAYING and HOPING. I don't want to know how long it would have taken without his help.

Casumo is a great site that has a lot to offer the player. At this point, however, I would like to urge every player to verify his account before depositing and to be patient with the support. In my eyes, it is a big mango that there is no telephone support at this casino and different employees communicate contradictory things.

Unfortunately, this can be very annoying and exhausting.

Congratulations also from me. Glad that it finally worked out. Don't gamble everything away again!

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Katharina2
Top Member

Request for suggestions/tips/help from the community in dealing with Casumo

31st Jul. 2020, at 01:24 pm CEST#7
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Great sum.....congratulations ! Does not happen every day. Maybe I should
i should finally make friends with beer *grübelgrübeldenk*

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