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Casimba: [solved] 3.500 € are not paid out by Casimba

Topic created on 31st Mar. 2019 | Page: 1 of 1 | Answers: 9 | Views: 1,929
th3bast1an
Visitor

[solved] 3.500 € are not paid out by Casimba

31st Mar. 2019, at 08:45 pm CEST#1
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Hello all,

deposited 100 € at Casimba via Skrill on Friday and automatically got the 200% bonus. Played with the 300 € and made 2,500 € out of it. Met the turnover requirements for the bonus, so I cashed out €2,000 and played live Blackjack with the €500. i was able to win another €1,000. I then cancelled the €2,000 withdrawal and cashed out my full balance of €3,500. I got a message that my withdrawal will be processed in 48 hours

Then today the shock. I got the following email:

Dear ***,

Your account has been found to be in breach of clause 7 (vii) of our Promotional Terms and Conditions:

7 (vii) Deposits made via Skrill or Neteller are not eligible for the Welcome bonus and if taken, any winnings will be confiscated.

Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your Deposit of €100 has been returned to your gaming account.

Regards
Accounts Team



In my eyes an absolute impudence. I was credited the bonus automatically . In addition, I have won almost 1,000 € outside the bonus. For me it is quite clear that you have no right to a bonus if you violate the terms and conditions, but if you automatically get the bonus credited this is a freeroll for the casino. Either I lose and the casino bags my 100 € or I win and they can cancel my wins again.

For me this is pure fraud. Even the Live Chat could not help me. In any decent casino, the bonus is simply not credited if you deposit with Skrill or Neteller, but something like this does not work at all in my eyes.

In the chat you get such answers:

What I will do for you is have this sent off for review and the relevant team will contact you with feedback. It does take between 7-21 days for the relevant team to contact you however they may revert back sooner.

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Anonym

[solved] 3.500 € are not paid out by Casimba

31st Mar. 2019, at 09:24 pm CEST#2
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Was the bonus really granted automatically? If I remember correctly, I had to select the bonus from a pull-down menu, or I could deselect it when making a deposit. If they automatically pushed an unconvertible sticky bonus on you, it would be fraud. If you had a choice, it's just very, very lousy - but not fraud.

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th3bast1an
Visitor

[solved] 3.500 € are not paid out by Casimba

31st Mar. 2019, at 09:45 pm CEST#3
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You are right. You have to enter the amount and then there is to choose which bonus you want to have. After that you get to the page where you can choose the Deposit method
Nevertheless, this is super lousy for me. Such a page must not be advertised here. This is a really bad game!

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Anonym

[solved] 3.500 € are not paid out by Casimba

31st Mar. 2019, at 09:53 pm CEST#4
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th3bast1an wrote on 03/31/2019 21:45: You are right. You have to enter the amount and then there is to select which bonus you want to have. After that you get to the page where you can choose the Deposit method
Nevertheless, this is super lousy for me. Such a page must not be advertised here. This is a really bad game!

Absolutely agree with you. Extremely lousy. By the way, this also happened to me. But it was "only" 550 euros and not a four-digit amount like yours. In the end I got the 50 Euro deposit back - nothing more. And no, I will certainly not make another deposit with these cutthroats.

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th3bast1an
Visitor

[solved] 3.500 € are not paid out by Casimba

31st Mar. 2019, at 11:43 pm CEST#5
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Is a mystery to me why such a casino is advertised here. Belongs for me on the Blacklist

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scr1mka
Experienced

[solved] 3.500 € are not paid out by Casimba

1st Apr. 2019, at 12:56 am CEST#6
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You're right, but unfortunately that is with many casinos so with Netteler/Skrill . Best always read Agb about Netteler/Skrill, is that allowed or not.

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th3bast1an
Visitor

[solved] 3.500 € are not paid out by Casimba

1st Apr. 2019, at 09:16 am CEST#7
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You choose on the first page how much you want to Deposit and then the bonus. Only after that you will be directed to the page where you can choose the deposit method. In any reputable casino, either an error message is displayed that the bonus does not work with the deposit method or the bonus is not credited at all. I think here I can do nothing, but do not understand why GambleJoe advertises something like that here! Such a page belongs in my opinion on the Blacklist!

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Knochen
Elite

[solved] 3.500 € are not paid out by Casimba

1st Apr. 2019, at 12:47 pm CEST#8
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Liked this post: Avatar von th3bast1an th3bast1an
In my opinion, in this case the casino is about 80% to blame and the player himself 20%. It is not fraud in the true sense, if you had read the terms and conditions and waived the bonus, you would have received your winnings. Casimba is reputable in this respect

However, it is absolutely misleading and unethical from the casino. It would be a breeze to technically set up the site in such a way that the bonus and non-qualifying payment methods are mutually exclusive. Casimba has not taken this step. Whether there is calculation behind it, no one knows, but can be speculated. Even if it is not fraud according to the customer-unfriendly guidelines of the Maltese regulatory authority, because everything is in the terms and conditions, I will personally avoid this casino. Thanks for your contribution

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th3bast1an
Visitor

[solved] 3.500 € are not paid out by Casimba

13th Apr. 2019, at 09:59 am CEST#9
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So have now received another email, had filed a complaint. But I was again told the same, that I just violated the bonus conditions.

All well and good, is probably really no fraud, BUT to credit someone a bonus although he deposited with Skrill is just morally very very borderline. In any good casino such a thing does not work at all. From the first spin it was clear that I either lose everything or my wins are reset to 100 €

Have already written to Daniel from Gamblejoe. They wanted to check with the casino.

Personally, of course, it's also about the money, but this forum is also there to support and protect players. In my opinion, this casino, at least as long as it has not closed this gap of crediting Bonuses for unauthorized payment methods, should not be advertised. I would almost go so far and put the casino on the Blacklist!

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Caro
Expert

[solved] 3.500 € are not paid out by Casimba

10th Apr. 2020, at 06:49 pm CEST#10
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Unfortunately, the user did not read in the Bonus terms and conditions that a Deposit with Skill means that he is not allowed to claim a welcome bonus. Thus, his wins were completely canceled.

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