Peter8 wrote on 27.02.2022 at 12:08 clock: too cool that the caro always has to come first to clarify things. What's going on in malta have you ne agreement that
the people first complain in the gj forum, read that more and more often
the casinos are just too brazen and that you do so I think it sucks, because you only help the individual and a few of here
but the casinos do that yes with everyone and many also lose safely again their money
makes times in malta what against this shit makes times your mouth open and helps the players properly
go to these dirty authorities of malta
you should take more responsibility
and do something, you now have enough power to make a difference
True Words!
There is absolutely nothing to add
You lose a lot of money because often there are no wins at all and then you are lucky once and want to pay out, you are put several obstacles in the way!
Be it allegedly bonus used, documents must be re-verified, etc..
Very bad scam meanwhile!
I don't see any incentive to play there anymore. What good is it that they don't have the annoying rules if you have to get angry afterwards because of the payout. Embarrassing that a casino has to be asked to pay out first
Peter8 wrote on 27.02.2022 at 12:08 clock: too cool that the caro always has to come first to clarify things. What's going on in malta have you ne agreement that
the people first complain in the gj forum, read that more and more often
the casinos are just too brazen and that you do so I think it sucks, because you only help the individual and a few of here
but the casinos do that yes with everyone and many also lose safely again their money
makes times in malta what against this shit makes times your mouth open and helps the players properly
go to these dirty authorities of malta
you should take more responsibility
and do something, you now have enough power to make a difference
Good morning Peter8, of course I only find out about "problems" when a user on GambleJoe sends a complaint/email/message via Communicator. Can't be clairvoyant after all... However, we don't have an arrangement in the form you described above. Of course we have a contact person to the casinos we list on GambleJoe and 99% of the managers help me or communicate with the internal departments if there are problems with a payout/verification
Also in this case, I immediately contacted the user and the manager and she immediately initiated everything, because she herself thought that the Verification took viiiiiiuch too long (she meant the department that takes care of it)
What do you mean by that: help the players properly and open your mouths?
What does the authority in Malta have to do with it? I think you don't really know what the task of the authority is (I assume that you mean the MGA) and what the task of a casino is
The MGA regulates, issues licenses and establishes certain requirements that a casino must meet in order to be a casino. The individual casinos have their departments that request, verify the documents. The other department releases the payouts, the other takes care of Responsible gaming etc.
Now explain to me why we should run to the MGA
"Help players properly" - We help all players here who contact me or write to the forum. In the same way, you are always helping gamers when you write your experiences in the forum
Sorry, but I absolutely can not understand your post...
Caro wrote on 28.02.2022 at 08:08
Good morning Peter8, of course I only find out about "problems" when a user on GambleJoe sends a complaint/email/message via Communicator. Can't be clairvoyant after all... However, we don't have an arrangement in the form you described above. Of course we have a contact person to the casinos we list on GambleJoe and 99% of the managers help me or communicate with the internal departments if there are problems with a payout/verification
Also in this case, I immediately contacted the user and the manager and she immediately initiated everything, because she herself thought that the Verification took viiiiiiuch too long (she meant the department that takes care of it)
What do you mean by that: help the players properly and open your mouths?
What does the authority in Malta have to do with it? I think you don't really know what the task of the authority is (I assume that you mean the MGA) and what the task of a casino is
The MGA regulates, issues licenses and establishes certain requirements that a casino must meet in order to be a casino. The individual casinos have their departments that request, verify the documents. The other department releases the payouts, the other takes care of Responsible gaming etc.
Now explain to me why we should run to the MGA
"Help players properly" - We help all players here who contact me or write to the forum. In the same way you always help players when you write your experiences in the forum
Sorry, but I absolutely cannot understand your contribution...
In addition, it should be said that the MGA does act if the player is demonstrably treated wrongly by a casino or has already proven that in the past
@Caro I think he meant you should jump to the MGA to the head of the authority go on the table and say ensure that the casinos delete their stupid AGB's funds immediately pay out verifications must do in advance, etc......
Would be in theory not even the worst but bring that would be quite little because let's just assume that would work even with a chance of 0.0001% and the MGA would decide new rules where all casinos beschneidet in the freedom of choice then would certainly be after a few weeks again another framework with new methods to be able to continue the old
One can simply never help all for it there are too many casinos and in addition also too many which are unseriös if one takes then still the people who do not know the forum comes a further factor in addition
It would be more than super if there are few to no problems but let's be honest to change things would have to be able to solve the basic problems of the world first
This post has been translated automatically
f****u
Forum posts:13Member has been banned
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
28th Feb. 2022, at 11:31 am CET#15
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gamble1 wrote on 28.02.2022 at 11:04
In addition, it should be said that the MGA acts quite if the player was demonstrably treated by a casino wrong or is that have already proven in the past
@Caro I think he meant you should jump to the MGA to the head of the authority go bang on the table and say ensures that the casinos delete their stupid AGB's funds immediately pay out verifications must do in advance, etc......
Would be in theory not even the worst but bring that would be quite little because let's just assume that would work even with a chance of 0.0001% and the MGA would decide new rules where all casinos beschneidet in the freedom of choice then would certainly be after a few weeks again another framework with new methods to be able to continue the old
One can simply never help all for it there are too many casinos and in addition also too many which are unseriös if one takes then still the people who do not know the forum comes a further factor in addition
It would be more than super if there are few to no problems but let's be honest to change things would have to be able to solve the basic problems of the world first
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
28th Feb. 2022, at 01:00 pm CET#16
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fuyuyu wrote on 02/28/2022 at 11:31 AM
The MGA knows this for a fact!
Sure they know that but for the whole thing will be like kindergarten because an authority is usually always set so that it must be true as it is written in the conditions whether someone does not read the fine print and turns over 5 € or plays game xyz which is prohibited does not particularly itch because the argue you would have just read correctly
An interview about it would still be cool as the development from the point of view of an authority looks like
I think but the authority will only feel responsible if clearly and clearly false information is made on the side of the casino or a player is really treated unjustly bad for everything else are the arbitration boards responsible
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
28th Feb. 2022, at 03:02 pm CET#17
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gamble1 wrote on 28.02.2022 at 11:04 am
@Caro I think he meant you should jump to the MGA go to the head of the authority bang on the table and say make the casinos delete their stupid T&C's pay out funds immediately have to do verifications in advance etc......
:D it would be nice if that is feasible...
Yes, you're right, the MGA also takes care of complaints, but most casinos have their arbitration boards (ADR/eCORGA and what they're all called)
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
28th Feb. 2022, at 04:26 pm CET#18
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Caro wrote on 28.02.2022 at 08:08
Good morning Peter8, of course I only find out about "problems" when a user on GambleJoe sends a complaint/email/message via Communicator. Can't be clairvoyant after all... However, we don't have an arrangement in the form you described above. Of course we have a contact person to the casinos we list on GambleJoe and 99% of the managers help me or communicate with the internal departments if there are problems with a payout/verification
Also in this case, I immediately contacted the user and the manager and she immediately initiated everything, because she herself thought that the Verification took viiiiiiuch too long (she meant the department that takes care of it)
What do you mean by that: help the players properly and open your mouths?
What does the authority in Malta have to do with it? I think you don't really know what the task of the authority is (I assume that you mean the MGA) and what the task of a casino is
The MGA regulates, issues licenses and establishes certain requirements that a casino must meet in order to be a casino. The individual casinos have their departments that request, verify the documents. The other department releases the payouts, the other takes care of Responsible gaming etc.
Now explain to me why we should run to the MGA
"Help players properly" - We help all players here who contact me or write to the forum. In the same way, you are always helping gamers when you write your experiences in the forum
Sorry, but I absolutely can't understand your post...
Of course I have no idea what the mga does, what I know there simply must be made more. That's what I mean, someone has problems but does not know GJ and gambles away his win again or someone shits on the win because he has no bock to write in the forum, however, there are enough situations where the player simply gives in and the casino quasi wins again. Which authority is it then that could stop something like that?
Go to the place in Malta where the right authority is, ask for an interview for an article and clarify why it is the way it is, I think the tall tales would be entertaining, you can also ask the forum what questions we would like to ask or be curious about the answer.
oh yes and also cool that a user understands what is meant and with you is draught ... you would have to understand that but immediately because you know all the problems
but well I read ma so stand, thanks to gamble who has explained it to you super the brother understands me at least^^
I as a person just expect from Daniel, Matthias, Julian
More than just hire someone who tries to solve problems with their contract casinos
that is too little
Peter8 wrote on 28.02.2022 at 16:26
Of course I have no idea what the mga is doing,what I know there just needs to be more done. That's what I mean, someone has problems but does not know GJ and gambles away his win again or someone shits on the win because he has no bock to write in the forum, however there are enough situations where the player simply gives in and the casino quasi wins again. Which authority is it then that could stop something like that?
Go to the place in Malta where the right authority is, ask for an interview for an article and clarify why it is the way it is, I think the tall tales would be entertaining, you can also ask the forum what questions we would like to ask or be curious about the answer.
oh yes and also cool that a user understands what is meant and with you is draught ... you would have to understand that but immediately because you know all the problems
but well I read ma so stand, thanks to gamble who has explained it to you super the brother understands me at least^^
I as a person just expect from Daniel, Matthias, Julian
More than just hire someone who tries to solve problems with their contract casinos
that is too little
I find your tone towards Caro a bit cheeky to be honest.
What exactly do you expect from her? That she flies through Malta with a Supercape and takes every casino employee in the headlock that does not immediately verify a user?
She was hired by Daniel and Matthias to take care of the users, and she does a pretty good job.
She deals with the complaints in the forum every day and tries to negotiate a happy ending for the users even in complicated cases that seem hopeless with the managers
And I think everyone who has been in contact with her in this regard will be able to confirm that.
I don't want to judge the actual case here, because I wasn't involved in this complaint, but I'm talking about the general public....
Believe it or not, it is unfortunately a fact that in majority of the complaints on Gamblejoe regarding the verifications, only the documents have been submitted incorrectly or insufficiently, and the complications are therefore not always 100% the fault of the casino.
Of course, there are casinos that (perhaps even deliberately) exercise stalling tactics, I myself have also experienced a few years ago with some providers when I tested casinos.
However, this does not apply to every casino.
And also the whole thing is unfortunately not so easy to get an "interview" with any licensing authorities, even if Gamblejoe of course has a certain size in the German market, we are for such companies only "0815 Affilliates"
They will not really be impressed by us or our requirements.
For example, it would be no problem to contact various game providers or even casinos themselves to request an interview, if there should be interest I'm sure we can get that managed, but for all authorities the whole thing becomes much more unrealistic.
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
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Klempo77
True Words!
There is absolutely nothing to add
You lose a lot of money because often there are no wins at all and then you are lucky once and want to pay out, you are put several obstacles in the way!
Be it allegedly bonus used, documents must be re-verified, etc..
Very bad scam meanwhile!
This post has been translated automatically
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
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[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
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Good morning Peter8, of course I only find out about "problems" when a user on GambleJoe sends a complaint/email/message via Communicator. Can't be clairvoyant after all... However, we don't have an arrangement in the form you described above. Of course we have a contact person to the casinos we list on GambleJoe and 99% of the managers help me or communicate with the internal departments if there are problems with a payout/verification
Also in this case, I immediately contacted the user and the manager and she immediately initiated everything, because she herself thought that the Verification took viiiiiiuch too long (she meant the department that takes care of it)
What do you mean by that: help the players properly and open your mouths?
What does the authority in Malta have to do with it? I think you don't really know what the task of the authority is (I assume that you mean the MGA) and what the task of a casino is
The MGA regulates, issues licenses and establishes certain requirements that a casino must meet in order to be a casino. The individual casinos have their departments that request, verify the documents. The other department releases the payouts, the other takes care of Responsible gaming etc.
Now explain to me why we should run to the MGA
"Help players properly" - We help all players here who contact me or write to the forum. In the same way, you are always helping gamers when you write your experiences in the forum
Sorry, but I absolutely can not understand your post...
This post has been translated automatically
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
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In addition, it should be said that the MGA does act if the player is demonstrably treated wrongly by a casino or has already proven that in the past
@Caro I think he meant you should jump to the MGA to the head of the authority go on the table and say ensure that the casinos delete their stupid AGB's funds immediately pay out verifications must do in advance, etc......
Would be in theory not even the worst but bring that would be quite little because let's just assume that would work even with a chance of 0.0001% and the MGA would decide new rules where all casinos beschneidet in the freedom of choice then would certainly be after a few weeks again another framework with new methods to be able to continue the old
One can simply never help all for it there are too many casinos and in addition also too many which are unseriös if one takes then still the people who do not know the forum comes a further factor in addition
It would be more than super if there are few to no problems but let's be honest to change things would have to be able to solve the basic problems of the world first
This post has been translated automatically
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
Nobody has liked this post so far
The MGA knows that for sure!
This post has been translated automatically
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
Nobody has liked this post so far
Sure they know that but for the whole thing will be like kindergarten because an authority is usually always set so that it must be true as it is written in the conditions whether someone does not read the fine print and turns over 5 € or plays game xyz which is prohibited does not particularly itch because the argue you would have just read correctly
An interview about it would still be cool as the development from the point of view of an authority looks like
I think but the authority will only feel responsible if clearly and clearly false information is made on the side of the casino or a player is really treated unjustly bad for everything else are the arbitration boards responsible
This post has been translated automatically
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
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:D it would be nice if that is feasible...
Yes, you're right, the MGA also takes care of complaints, but most casinos have their arbitration boards (ADR/eCORGA and what they're all called)
This post has been translated automatically
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
Liked this post: Anonym
Of course I have no idea what the mga does, what I know there simply must be made more. That's what I mean, someone has problems but does not know GJ and gambles away his win again or someone shits on the win because he has no bock to write in the forum, however, there are enough situations where the player simply gives in and the casino quasi wins again. Which authority is it then that could stop something like that?
Go to the place in Malta where the right authority is, ask for an interview for an article and clarify why it is the way it is, I think the tall tales would be entertaining, you can also ask the forum what questions we would like to ask or be curious about the answer.
oh yes and also cool that a user understands what is meant and with you is draught ... you would have to understand that but immediately because you know all the problems
but well I read ma so stand, thanks to gamble who has explained it to you super the brother understands me at least^^
I as a person just expect from Daniel, Matthias, Julian
More than just hire someone who tries to solve problems with their contract casinos
that is too little
This post has been translated automatically
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
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I find your tone towards Caro a bit cheeky to be honest.
What exactly do you expect from her? That she flies through Malta with a Supercape and takes every casino employee in the headlock that does not immediately verify a user?
She was hired by Daniel and Matthias to take care of the users, and she does a pretty good job.
She deals with the complaints in the forum every day and tries to negotiate a happy ending for the users even in complicated cases that seem hopeless with the managers
And I think everyone who has been in contact with her in this regard will be able to confirm that.
I don't want to judge the actual case here, because I wasn't involved in this complaint, but I'm talking about the general public....
Believe it or not, it is unfortunately a fact that in majority of the complaints on Gamblejoe regarding the verifications, only the documents have been submitted incorrectly or insufficiently, and the complications are therefore not always 100% the fault of the casino.
Of course, there are casinos that (perhaps even deliberately) exercise stalling tactics, I myself have also experienced a few years ago with some providers when I tested casinos.
However, this does not apply to every casino.
And also the whole thing is unfortunately not so easy to get an "interview" with any licensing authorities, even if Gamblejoe of course has a certain size in the German market, we are for such companies only "0815 Affilliates"
They will not really be impressed by us or our requirements.
For example, it would be no problem to contact various game providers or even casinos themselves to request an interview, if there should be interest I'm sure we can get that managed, but for all authorities the whole thing becomes much more unrealistic.
This post has been translated automatically
[solved] Cashimashi 11.000€ win / no payout no verification / very bad...
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I think you are definitely "driving" the wrong people here. I am very happy that we are helped here at all
GJ is certainly not obliged to help us with problems with the casinos.
What the casinos and Malta do wrong, the people here try to pay and have a high success rate.
For my part, I am very grateful that I am heard at all and my concern is taken care of, even if the payout is still waiting.
Without GJ's support, our chances of success would be much lower.
So thank you for your work and the great support
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