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BluVegas: Bluvegas payout cancelled 2500€

Topic created on 05th Sep. 2023 | Page: 1 of 3 | Answers: 33 | Views: 2,361
Kingkhalifa

Bluvegas payout cancelled 2500€

5th Sep. 2023, at 08:46 pm CEST#1
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Dear ladies and gentlemen

I warn you about this website that is a scam Provider on the way I explain to you why my money was canceled and removed from casino account.

I have on 27.08 a withdrawal of 2500€ requested I had a Bonusbeantrag 100% and that was max 5€ bet the conditions I am complied with because is me not the first provider and not the last because I have played the Bonus money played until real money was thenafter it became real money made withdrawal and continued to play two days later wanted to verify me have done that can ezz worked and then 4 days later on 05.09 I get a message about cancellation But this is not the case because I was already aware that it took as long as the withdrawal I also said on livechat that this is all wrong I have also assured them by 1000% that I have not made a bet 20€ because as I said this was not my first time

Deposit without problem loss ezzii barely makes a withdrawal is not paid of course I warn you of this provider no Seriöze provider because after all I have lost over 3000€ there until now

And still they have my IPP PERMANENT BANNED AFTER THE Live Chat WITHOUT REASON EVEN THOUGH I STILL HAVE MONEY IN ACCOUNT!!!

With kind regards

xxx

Hello xxx,

We are writing to you regarding your withdrawal request of €2,500.00. Unfortunately, we have had to reject your withdrawal request due to a violation of our Terms and Conditions, as you have placed wagers with an active bonus above the limit:

Therefore, your withdrawal request has been rejected and the winnings earned have been cancelled. However, your original Deposit was credited to your balance. You are welcome to submit a new withdrawal request.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer support team.
Sincerely yours,
Payments Cashier


-Edit by Andre: Real data removed-

This post has been translated automatically

Harald_B
Amateur

Bluvegas payout cancelled 2500€

5th Sep. 2023, at 10:43 pm CEST#2
1 Like

Liked this post: Avatar von Paddington Paddington
Bonusbuy on 20 cents maybe?

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frapi07
Expert

Bluvegas payout cancelled 2500€

5th Sep. 2023, at 11:04 pm CEST#3
1 Like

Liked this post: Avatar von Andre Andre
Kingkhalifa wrote on 05.09.2023 at 20:46: Dear Sir or Madam

I warn you from this website that is a scam Provider on the way I explain to you why my money was canceled and removed from casino account.

I have on 27.08 a withdrawal of 2500€ requested I had a Bonusbeantrag 100% and that was max 5€ bet the conditions I am complied with because is me not the first provider and not the last because I have played the Bonus money played until real money was thenafter it became real money made withdrawal and continued to play two days later wanted to verify me have done that can ezz worked and then 4 days later on 05.09 I get a message about cancellation But this is not the case because I was already aware that it took as long as the withdrawal I also said on livechat that this is all wrong I have also assured them by 1000% that I have not made a bet 20€ because as I said this was not my first time

Deposit without problem loss ezzii barely makes a withdrawal is not paid of course I warn you of this provider no Seriöze provider because after all I have lost over 3000€ there until now

And still they have my IPP PERMANENT BANNED AFTER THE Live Chat WITHOUT REASON EVEN THOUGH I STILL HAVE MONEY IN ACCOUNT!!!

With kind regards

*******

Hello ****

We are writing to you regarding your withdrawal request of €2,500.00. Unfortunately, we have had to reject your withdrawal request due to a breach of our Terms and Conditions, as you have placed wagers with an active bonus above the limit:

Therefore, your withdrawal request has been rejected and the winnings earned have been cancelled. However, your original Deposit was credited to your balance. You are welcome to submit a new withdrawal request.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer support team.
Sincerely yours,
Payments Cashier




@Admins, please remove personal info. Thanks.

I also suspect you played a bonus buy or the Risk feature. Can you still access your account and look up the game history? If not, then it's going to be a little difficult.

Edit by Julian: Removed personalized data in the citation

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Kingkhalifa

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 02:26 am CEST#4
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Now clear

I have not made a Bonusbuy because I know that one lies against the violations I play for 10 years online and have played around several times with Bonus money but they themselves do not want to pay out the money and find here excuse in game history you can not see everything you have bet but it does not matter I know that I have not violations have after the bonus money on real money was turned directly paid out and 300€ on account there left and continued to play of course from there I can also play 100 euro spins is also no matter but they have removed the money from me and after I complained to the have I still my IPP for the website blocked that is more than cheating

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gamble1
Legend

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 02:47 pm CEST#5
1 Like

Liked this post: Avatar von Paddington Paddington

Kingkhalifa wrote on 06.09.2023 at 02:26: Now let's get this straight

I have not made a bonusbuy because I know that you are against the violations I play online for 10 years and have played around several times with Bonus money but they themselves do not want to pay out the money and find excuses here in game history you can not see everything you have bet but it does not matter I know that I have not violations have after the bonus money on real money was turned have directly paid out and 300€ on account there and continued to play of course from there I can also play 100 euro spins is also no matter but they have removed my money and after I complained to the have blocked me even my IPP for the website that is more than cheating

Many casinos require but also after the conversion to comply with the bonus rules until your account is at 0 and you have deposited again! The rule is quite new or is only quite newly implemented and the pioneer of it was Gammix

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Julian
Elite

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 05:11 pm CEST#6
1 Like

Liked this post: Avatar von s00pernanny s00pernanny
Hello Kingkhalifa,

We were already in contact today via the Communicator and I have also forwarded your complaint to our contact person.
However, in order to also update the current status here in the forum regarding your complaint, I would like to briefly inform you as an update that it turned out during the review that many of your statements apparently do not correspond to the facts.
It has been confirmed to me that you may very well have made a bonus buy while you still had an active bonus.
You had given me the explanation after the fact that these bonus buys took place before you accepted the bonus, but unfortunately I was shown that this was not true.

Nevertheless, I have subsequently asked our contact person to ask the payment team about your case once again, just to be on the safe side, in order to get a double confirmation, so to speak, so that we can rule out any misunderstandings.
If there is an update on this, I will let you know directly.

Unfortunately, at the moment it looks like we can't help you in your case, since it is obviously a clear violation of the T&C and the casino can't/won't show any goodwill.

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gamble1
Legend

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 06:44 pm CEST#7
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Julian wrote on 06/09/2023 at 17:11: Hello Kingkhalifa,

We were already in contact today via the Communicator and I have also forwarded your complaint to our contact person.
However, to also update the current status here on the forum regarding your complaint, I would like to briefly share as an update that upon review, it appears that many of your statements are not factual.
It has been confirmed to me that you may very well have made a bonus buy while you still had an active bonus.
You had given me the explanation after the fact that these bonus buys took place before you accepted the bonus, but unfortunately I was shown that this was not true.

Nevertheless, I have subsequently asked our contact person to ask the payment team about your case once again, just to be on the safe side, in order to get a double confirmation, so to speak, so that we can rule out any misunderstandings.
If there is an update on this, I will let you know directly.

Unfortunately, at the moment it looks like we can't help you in your case, since it is obviously a clear violation of the T&C and the casino can't/won't show any goodwill.

Well that with the goodwill there can also only will stand but if we are honest who would show after such a performance here still goodwill


But times to the case: How can one not know when one has made a Buy and which means were active thereby ? If you ask me it sounds more like the TE thought oh I just buy comes anyway nothing and zack win

Either way if it really no mistake in the casino is already brazen to make the store here so bad with the knowledge of how many thousands of people could see that even though you have made a mistake yourself

This post has been translated automatically

T0uchTheSky
Elite

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 06:47 pm CEST#8
0 Likes

Nobody has liked this post so far

Julian wrote on 06/09/2023 at 17:11: Hello Kingkhalifa,

We were already in contact today via the Communicator and I have also forwarded your complaint to our contact person.
However, to also update the current status here on the forum regarding your complaint, I would like to briefly share as an update that upon review, it appears that many of your statements are not factual.
It has been confirmed to me that you may very well have made a bonus buy while you still had an active bonus.
You had given me the explanation after the fact that these bonus buys took place before you accepted the bonus, but unfortunately I was shown that this was not true.

Nevertheless, I have subsequently asked our contact person to ask the payment team about your case once again, just to be on the safe side, in order to get a double confirmation, so to speak, so that we can rule out any misunderstandings.
If there is an update on this, I will let you know directly.

Unfortunately, at the moment it looks like we can't help you in your case, since it is obviously a clear violation of the T&C and the casino can't/won't show any goodwill.

If you find out that he has lied, then issue him a bill for the time you have spent with it.


But I don't think he will show up here again, because whoever lies usually has a bad conscience

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Julian
Elite

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 06:55 pm CEST#9
1 Like

Liked this post: Avatar von gamble1 gamble1

gamble1 wrote on 06/09/2023 at 18:44:

Well that with the goodwill there can also only will stand but if we are honest who would still show goodwill after such a performance here


But times to the case : How can you not know when you have made a buy and what means were active ? If you ask me it sounds more like the TE thought oh I just buy comes anyway nothing and zack win

Either way if it really no mistake in the casino is already brazen to make the store here so bad with the knowledge of how many thousands of people could see that even though you have made a mistake yourself

Well I would not like to speculate now.

The thread creator is firmly convinced that he has not violated the T&C and that the information received from the support and manager does not correspond to the truth.

I also do not want to impute anything to anyone at this point, but based on the conversations with the contact person, the situation was fully explained and pointed out to me in great detail.
Therefore, based on the evidence at hand, I cannot object or criticize the provider's decision and my hands are tied, so to speak, in the situation, even though I am of course sorry for the thread creator. - But currently I see the Provider in the right.

As I said, I have asked for further confirmation from the payment team and have also informed the thread creator via Communicator that there is still the possibility of contacting the MGA if the member should really be very sure that it was a misunderstanding.

Unfortunately, I can not do more in this case, as sorry as I am.

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Langhans
Expert

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 07:15 pm CEST#10
1 Like

Liked this post: Avatar von gamble1 gamble1
Duplicity of events part I don't know how many times....Haven't been around that long myself, but 100 problem descriptions, obviously hard past reality, will have been by now

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frapi07
Expert

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 08:02 pm CEST#11
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Well, I don't think a casino would bother faking logs/pictures etc. for 2.5k €.

When Julian talks about evidence, I can be sure that there are logs that prove that a bonus buy was made.

I think the only way would be through the MGA and possibly the Provider - but until they answer it takes min. 4-7 weeks.

Would a lawyer be useful here?

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gamble1
Legend

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 08:57 pm CEST#12
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frapi07 wrote on 06.09.2023 at 20:02: Well, I don't think a casino would bother faking logs/pictures etc - and for 2.5k €.

If Julian is talking about evidence, then I can be sure that there are logs proving that a bonus buy was made.

I think the only way would be through the MGA and possibly the Provider - but until they answer it takes min. 4-7 weeks.

Would a lawyer be useful here?


Well, a lawyer for a casino in which he should not even play depending on the residence questionable ....

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T0uchTheSky
Elite

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 09:31 pm CEST#13
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If he really made a buy with an active bonus, what should he ask MGA or Provider, because no one can help him, because he violated the bonus condition. The only way is only if BluVegas shows goodwill, then would get his money.

That the Gammix group would cheat, I rather do not believe, because I play regularly with this group.

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frapi07
Expert

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 10:31 pm CEST#14
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gamble1 wrote on 06.09.2023 at 20:57:

Well a lawyer for a casino in which he should not even play depending on his residence questionable ....

Yes, by the new legal situation eig. pointless.

T0uchTheSky wrote on 06.09.2023 at 21:31: If he really with an active bonus a Buy gemach has, what is he supposed to ask at MGA or Provider, because no one can help him, since he has violated the bonus condition. The only way is only if BluVegas shows goodwill, then would get his money.

That the Gammix group would cheat, I rather do not believe, because I play regularly at this group.

That we can not say so far. Casino says yes and provides corresponding logs or evidence and player claims but that this does not correspond to the truth. Statement against statement. Normally I would say that the side with evidence is right, but how will you as a player prove the opposite if you have not recorded your whole game season? Normal players don't record themselves playing.

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gamble1
Legend

Bluvegas payout cancelled 2500€

6th Sep. 2023, at 11:01 pm CEST#15
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frapi07 wrote on 06.09.2023 at 22:31:

We can not say so far. Casino says yes and provides corresponding logs or evidence and player claims but that this does not correspond to the truth. Statement against statement. Normally I would say that the side with evidence is right, but how will you as a player prove the opposite if you have not recorded your entire game season? Normal players don't record themselves playing.

So please I always record myself playing Has helped me many times

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