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Betsson: [solved] Everything serious at Betsson?! (payout delayed, chat not available)

Topic created on 14th Apr. 2019 | Page: 1 of 1 | Answers: 5 | Views: 2,103
Eszeha
Visitor

[solved] Everything serious at Betsson?! (payout delayed, chat not available)

14th Apr. 2019, at 07:00 pm CEST#1
1 Like

Liked this post: k****8
Hello,

have "reactivated" my ancient Betsson account a few days ago, i.e. have previously written to the chat and asked if I already have an account there... Yes, I would have, already 7 years old, so some data had to be updated - so far, so good.

I have now made some deposits, from the bank account and via paypal. Yesterday I finally had a small win and wanted to pay out 500€

Point 1: Payout was only possible with PayPal, although I deposited most of it via my bank account... Well, half so bad.

Point 2: The account is not yet verified... However, uploading the documents is not possible, on the corresponding page appears the note "currently no action required".

Point 3: Live support contacted and asked about the status of things... Statement: Processing takes max. 24h, then notification by mail.

Point 4: 24 hours are over, no reaction, no payout... The requested payout can still be cancelled - which I will not do. Wanted to contact support again - here appears the note: Live and telephone support are currently unavailable until probably 16.04.2019.

What's going on! I thought Betsson was highly reputable? This looks extremely like stalling tactics to me. I predict how it will continue: in a few days I get a message that the account must now be verified, this will then drag on for another 2 weeks and I will have to wait a while for my payout

By the way: the Deposit was significantly higher overall... I'm already puking in the beam again. Does anyone have a good Tip for me?

Thanks!

This post has been translated automatically

Anonym

[solved] Everything serious at Betsson?! (payout delayed, chat not available)

14th Apr. 2019, at 07:16 pm CEST#2
2 Likes

Liked this post: Anonym, k****8
Eszeha wrote on 04/14/2019 at 19:00: Hello,

have "reactivated" my ancient Betsson account a few days ago, i.e. wrote to the chat beforehand and asked if I already had an account there... Yes, I would have, already 7 years old, that's why some data had to be updated - so far, so good.

I have now made some deposits, from the bank account and via paypal. Yesterday I finally had a small win and wanted to pay out 500€

Point 1: Payout was only possible with PayPal, although I deposited most of it via my bank account... Well, half so bad.

Point 2: The account is not yet verified... However, uploading the documents is not possible, on the corresponding page appears the note "currently no action required".

Point 3: Live support contacted and asked about the status of things... Statement: Processing takes max. 24h, then notification by mail.

Point 4: 24 hours are over, no reaction, no payout... The requested payout can still be cancelled - which I will not do. Wanted to contact support again - here appears the note: Live and telephone support are currently unavailable until probably 16.04.2019.

What's going on! I thought Betsson was highly reputable? This looks extremely like stalling tactics to me. I predict how it will continue: in a few days I get a message that the account must now be verified, this will then drag on for another 2 weeks and I will have to wait a while for my payout

By the way: the Deposit was significantly higher overall... I'm already puking in the beam again. Does anyone have a good Tip for me?

Thanks!

Try times to put the language in English and then again Live Chat the Eng. Support actually goes 24H

This post has been translated automatically

Eszeha
Visitor

[solved] Everything serious at Betsson?! (payout delayed, chat not available)

14th Apr. 2019, at 08:16 pm CEST#3
2 Likes

Liked this post: Anonym, k****8
1000 thanks for your Tip, you have helped me a lot!!! English support was available, I was able to clarify all and the money was still on my PayPal account during the conversation!

Case closed

This post has been translated automatically

Anonym

[solved] Everything serious at Betsson?! (payout delayed, chat not available)

14th Apr. 2019, at 09:30 pm CEST#4
1 Like

Liked this post: k****8
Eszeha wrote on 04/14/2019 at 20:16: 1000 thanks for your Tip, you helped me a lot!!! English support was available, I was able to clarify all and the money was still on my PayPal account during the conversation!

Case closed

Would have also been very surprised if wa had problems there. 😊

This post has been translated automatically

k****8

[solved] Everything serious at Betsson?! (payout delayed, chat not available)

14th Apr. 2019, at 09:43 pm CEST#5
0 Likes

Nobody has liked this post so far
Hear from Betsson eig only good!!! But I would wait and see with the payout not cancel just let had the same shit at Lapalingo hope my coal is tomorrow finally on the account have waited for Verification times just 2 weeks but everything will work out

This post has been translated automatically

Caro
Expert

[solved] Everything serious at Betsson?! (payout delayed, chat not available)

15th Apr. 2019, at 11:20 am CEST#6
0 Likes

Nobody has liked this post so far
The thread has been closed as the TE has successfully received the payout

This thread was closed

This post has been translated automatically

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