Synxyo0505 wrote on 26.02.2024 at 16:23: Thanks @Andre
Maybe you should add that I used to be a very active customer at bwin.
That could also explain their behavior.
They certainly wouldn't be so accommodating to everyone. If I or another inactive user had gotten this error, I can assume 99% of the time that they wouldn't have been so nice. Ultimately, it's an investment for them, as they hope that you will become active again and gamble away more than €500. I've also had generous Bonuses at Pino (several €200 bonuses) and only because I deposited a lot in a very short period of time.
i am very surprised right now.
Probably many here know the Bwin wheel of fortune.
Due to a display error, I was shown a win of €500 instead of €1. I was very pleased at the time and took a picture of it.
However, I was only credited €1, which according to the support team was correct for the time being.
Now I received another support message saying the following:
We have thoroughly checked your request again, including with our technical department.
Your win was actually only EUR 1.00, but there was a display error when you used the wheel of fortune.
As this is not your fault, and as a gesture of goodwill, we have nevertheless credited you with the displayed amount.
We thank you for your patience in this matter and apologize for any inconvenience caused.
The credit can even be paid out directly.
I'm really impressed and will definitely be playing at Bwin again in the future.
I just wanted to leave a little positive feedback or experience
I had this a few weeks ago. The hand stopped at 100 euros and I got 3 free spins, but of course I don't know which day that was, so I don't think there's anything you can do about it, is there?
I had that a few weeks ago. The pointer stopped at 100 euros and I got 3 free spins.now of course I don't know which day that was.I don't think there's anything you can do about it, is there?
I don't think you can complain without a screenshot or similar.
Positively surprised.
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Edit by Andre: Picture inserted correctly
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Positively surprised.
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Andre
Maybe I should add that I used to be a very active customer at bwin.
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Positively surprised.
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That could also explain their behavior.
They certainly wouldn't be so accommodating to everyone. If I or another inactive user had gotten this error, I can assume 99% of the time that they wouldn't have been so nice. Ultimately, it's an investment for them, as they hope that you will become active again and gamble away more than €500. I've also had generous Bonuses at Pino (several €200 bonuses) and only because I deposited a lot in a very short period of time.
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Positively surprised.
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Positively surprised.
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You say something Hans
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Positively surprised.
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Positively surprised.
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Positively surprised.
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I had this a few weeks ago. The hand stopped at 100 euros and I got 3 free spins, but of course I don't know which day that was, so I don't think there's anything you can do about it, is there?
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Positively surprised.
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I don't think you can complain without a screenshot or similar.
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Positively surprised.
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Yes, of course, otherwise everyone can say "My pointer has stopped on the cash amount.
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Positively surprised.
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Bwin is really a super correct casino...always has been and apparently still is!
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