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Other topics related to... : Can casino charge maintenance fee even though account is deactivated?

Topic created on 01st Mar. 2023 | Page: 1 of 1 | Answers: 4 | Views: 865
Ladyjill007

Can casino charge maintenance fee even though account is deactivated?

1st Mar. 2023, at 03:01 pm CET#1
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Hello dear community, today I received the following email:

To our regret, you have been using Crazy Fox Casino for the last 12

In the last 12 months.

According to the online casino's website terms and conditions, starting from the 13th month after the last registered login, a monthly

Maintenance fee of €5. The details can be found on the page

with the terms and conditions.


Text copied.

Have already tried to contact the chat unfortunately no feedback received and I can no longer log in there because my account was deactivated 12 months ago at my own request!

Are they allowed to do something like that at all, how do I proceed now?

Thank you already.

This post has been translated automatically

upola
Legend

Can casino charge maintenance fee even though account is deactivated?

1st Mar. 2023, at 03:08 pm CET#2
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Liked this post: Avatar von Max_Bet Max_Bet
Not at all, the fee is only due if you have credit on your account.

This post has been translated automatically

Falko
Icon

Can casino charge maintenance fee even though account is deactivated?

1st Mar. 2023, at 03:09 pm CET#3
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The fee is only due if the player account should still have money on it for 12 months. Then they would deduct the 5 euros from it. If there was no money on it, then you don't have to pay anything.

This post has been translated automatically

frapi07
Expert

Can casino charge maintenance fee even though account is deactivated?

1st Mar. 2023, at 03:14 pm CET#4
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That they have a fee for inactive accounts is known and unfortunately they are allowed to do that, because they have it in their terms and conditions.

I think your problem is in the details. You have deactivated it and not deleted it. An account that has been deactivated can be reactivated. A deleted account is deleted.

Had the same thing with Wildz. But I got a warning mail and reacted accordingly and had my account deleted. Did you also receive such a mail? It is not impossible that it ended up in the spam folder and was then deleted from your mailbox after a period of time.

Edit: here is the mail:

Your Wildz account has become inactive.

Please log in to , to avoid a monthly administration fee of 5€ in your account.

This monthly fee will continue to be charged until activity on the account resumes or the account balance reaches zero.

Please note that your account cannot have a negative balance. Once your account reaches 0.00€, no further fees will be charged.

This post has been translated automatically

garfield68
Elite

Can casino charge maintenance fee even though account is deactivated?

1st Mar. 2023, at 09:03 pm CET#5
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as long as you don't have any credit on it, they can't deduct anything from it.

This post has been translated automatically

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