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Online Casinos in general: STARGAMES Sweepstakes - no prize distribution!!!

Topic created on 13th Aug. 2021 | Page: 1 of 4 | Answers: 32 | Views: 8,604
Marly1

STARGAMES Sweepstakes - no prize distribution!!!

13th Aug. 2021, at 02:38 pm CEST#1
1 Like

Liked this post: Avatar von Insa24 Insa24
Hello everyone,


I report about my experiences with the "new" StarGames.


Since 01.07. the Novo Slots are again playable for all Germans. I have always been and still am a big fan of these slots. It was a pity when the slots for Germans went offline at the beginning of 2018. I found out about the "new" StarGames on 02.07. and registered directly. The first Deposit worked smoothly, as well as all others. I have then also directly fully verified. My documents were checked and verified within 2 hours.


When I was able to book my first "bigger" win, I cashed out. The withdrawal was confirmed within 24hrs and the win was credited to my account in real time. I have now successfully requested 7 payouts (between 100-425€). The last two (this month) were confirmed within 10!!! Minutes. One of them at night at 00:40am the other one in the morning around 10am. Everything perfect, it does not get better and faster!


But......


There was a lottery in July "Stargames opening ceremony". On 14.07. at 17Uhr I received the following mail from Stargames


" You are one of the lucky winners of our StarGames opening party lottery!
Your win: a 100 Euro Amazon voucher

We have saved the following address in your player account:

Street xyz...


Please confirm that we may send your win to this address.

The Amazon voucher will be sent to you within 10 working days of claiming the prize.
Please note that you have 48 hours to claim the prize. After this period, the win will be forfeited.

Love,
Your StarGames.de Team


On 14.07. at 18:48h I replied to this mail:


Hello,


great, thanks a lot!!!


The address is correct.


Thank you, greetings


On 26.07. I sent the following mail again:


Hello,


I have not received the voucher yet. Has it been sent yet?


Thank you greeting


The answer from StarGames was prompt


We have been informed by our internal department that all our customers will receive the wins early this week.

We ask for your patience.

If you have any questions, please do not hesitate to contact us.

Yours sincerely


I asked again on 02.08.

Hello,


unfortunately I still have not received anything.
es.de customer service

And now it gets curious Answer from StarGames


thank you for your message.

Due to the fact that you have NOT confirmed your email address within the 48 hour period, your win will be forfeited.

If you have any questions, please do not hesitate to contact us.

Yours sincerely
StarGames.de Customer Service


My reply to StarGames


I replied to the win notification at 5:04PM the same day at 6:48PM and confirmed my address!!! See attachment.


Last week Monday I already asked when the voucher would arrive. I was answered "the wins will go out at the beginning of this week".


Your "fact" is not correct. The address was confirmed within 48h.


And again the answer to this from Stargames:


thank you for your message.

We will take a closer look at your request and let you know when we have more information.

If you have any questions, please do not hesitate to contact us.

With kind regards
StarGames.com Customer Service


I waited 2 days and then sent the following mail:


Hello,


i ask for clarification!


I can not understand where exactly the problem is


Thank you very much


Greetings


Reply from StarGames:


thank you for your message.

Unfortunately, we have not received a confirmation of your address by mail from our e-mail within the next 48 hours and therefore will not receive an Amazon voucher.

If you have any questions, please do not hesitate to contact us.

With kind regards
StarGames.com Customer Service


I have replied:


Your win notification came on 07/14 at 5:04pm!


I have replied to your email on 14.07. at 18:48Uhr and confirmed my address! I send again a screenshot of my mail


I replied to your email within 2 hours of receiving the winning notification. I am sure that you are aware of this as well. It is obvious that I claimed the win within the 48 hour period


I would like to ask you to forward this email to a person in your company who will take my complaint seriously and be willing to correct this obvious error


Thank you


In response, StarGames writes on 05.08.:

thank you for your message.

After a check in our system here with us, we would like to confirm that we will send you the voucher to the address you requested. Please note that this may take a few days

If you have any questions, please do not hesitate to contact us.

With kind regards
StarGames.com Customer Service


I will write again on 10.08.:


Hello,


has the voucher been sent in the meantime? Alternatively, you can simply send the voucher by mail.


Thank you



Since then no answer from StarGames - and until today no voucher in the mail!


I can't understand how they treat their customers like this. Where is the problem? Games great - payout great - support fast - everything good! And then this?

I mean, after all, they want or have a German license.

Just do NOT make a lottery, if you do not want to distribute the prizes! Then there's no discussion. StarGames can put the voucher where the sun don't shine for all I care. But one thing is for sure: this is NOT the way to create trust and it is NOT the way to bind customers. If I would deal with my customers like this, I would have been allowed to look for a new job long ago

StarGames has lost me as a customer. The 5 others that I "recruited" see it the same way. StarGames has lost them as well. Negative always spreads faster than positive

... ...

This post has been translated automatically

StarGames_Official
Experienced

STARGAMES Sweepstakes - no prize distribution!!!

13th Aug. 2021, at 03:00 pm CEST#2
0 Likes

Nobody has liked this post so far
We apologize for the inconvenience

We will contact you via Communicator to clarify the misunderstanding

This post has been translated automatically

Anonym

STARGAMES Sweepstakes - no prize distribution!!!

13th Aug. 2021, at 03:07 pm CEST#3
4 Likes

Liked this post: Anonym, Anonym, Avatar von Insa24 Insa24, Avatar von Sarkasto Sarkasto
StarGames_Official wrote on 13/08/2021 at 15:00: We apologize for the inconvenience

We will contact you via Communicator to clear up the misunderstanding.

You forgot one more thing: Thank you for your advertising

This post has been translated automatically

Marly1

STARGAMES Sweepstakes - no prize distribution!!!

13th Aug. 2021, at 03:26 pm CEST#4
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TheJoker wrote on 08/13/2021 at 3:07 PM
You forgot one more thing: Thank you for your advertisement

what?

This post has been translated automatically

Insa24
Top Member

STARGAMES Sweepstakes - no prize distribution!!!

13th Aug. 2021, at 03:46 pm CEST#5
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Yes madness, is already really mies if's everything first so well runs and then so ... have completely right: then makes just no lottery if in the end no one cares about it. We can assume that you are not the only one, where it went like this. Makes the impression, as the OC invests properly in marketing / promotion (see response here at GJ from Stargames_Official (!)), but the decisions regarding payments to customers are apparently reviewed, considered and possibly approved exclusively by the board

This post has been translated automatically

Sarkasto
Expert

STARGAMES Sweepstakes - no prize distribution!!!

13th Aug. 2021, at 03:51 pm CEST#6
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It's bitter when you deliberately put obstacles in the way of the winners à la 48h to confirm that I have already confirmed when registering that you may process my data. Plus the fact that you can also send a coupon by mail. The climate would have thanked you if there was something like that.

This post has been translated automatically

Marly1

STARGAMES Sweepstakes - no prize distribution!!!

13th Aug. 2021, at 04:01 pm CEST#7
1 Like

Liked this post: Avatar von Insa24 Insa24
What annoys me most about this is that they tried to take me for a fool. I hate that

Even though I'm primarily interested in playing in OC and not in winning contests or communicating with support, this somehow leaves a bad taste in my mouth

This post has been translated automatically

StarGames_Official
Experienced

STARGAMES Sweepstakes - no prize distribution!!!

13th Aug. 2021, at 05:06 pm CEST#8
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Nobody has liked this post so far
Sarkasto wrote on 13.08.2021 at 15:51 clock: Already bitter when you deliberately put obstacles in the way of the winners à la 48h to confirm that I have already confirmed when registering that you may process my data. Plus the fact that you can also send a coupon by mail. The climate would have thanked you if there was something like that.


The reasoning behind this is that it is quite possible that someone may not want to receive non-cash prizes to his/her confirmed home address. For those players, this is a way to communicate another address for such a win

Edit: Quote adjusted

This post has been translated automatically

StarGames_Official
Experienced

STARGAMES Sweepstakes - no prize distribution!!!

13th Aug. 2021, at 05:21 pm CEST#9
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Marly1 wrote on 08/13/2021 at 4:01 pm: What annoys me most about this is that they tried to play me for a fool. I hate that

Even though OC is primarily about playing and not winning games or communicating with support, it does kind of leave a bad taste in my mouth

I can assure you that it was not our goal. We have written to you privately here and explained the situation

The other players in the same action have received their prizes without any problems.

This post has been translated automatically

Falko
Icon

STARGAMES Sweepstakes - no prize distribution!!!

13th Aug. 2021, at 05:35 pm CEST#10
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Nobody has liked this post so far
This Amazon coupon would have gone well with my order today. I have just placed an order there worth 97.64 euros

This post has been translated automatically

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