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Online Casinos in general: StarGames experience (Page 73)

Topic created on 04th Jan. 2022 | Page: 73 of 167 | Answers: 1,668 | Views: 214,526
Saphira
Expert
Four years ago, we would all have laughed at such e-mails and similar paternalism. Today, such things are "sold" as precautionary measures supported by studies and it is hoped that everyone will become so accustomed to them that they will eventually be perceived as completely normal and no longer questioned. In general, it seems to have become fashionable to declare something as appropriate because some experts have produced some kind of studies. Such educational measures completely pass me by and usually achieve the opposite anyway. Also, the gut feeling is not deceiving, which one automatically has when one receives such encroaching/teaching messages.

"We noticed you were still active at the late hour"
"Don't play secretly."

Where does that go, pray tell? And how can you lose control with 5 second pauses and a 1 euro limit? By then you've long since fallen asleep, there's no momentum to build up at all that would lead to a loss of control. 🤣 More like madness.

No question, the StarGames employee here in the thread really cares and is always trying to solve problems, but the reference to studies and extreme behavior just sounds too ridiculous in light of the already total overregulation and curtailment in casinos with German license. If I were in front of a mountain of cakes and could taste them all as I wanted, I would still understand a warning a la "Think about your cholesterol level when eating too much cake". But in terms of licensed casinos, users sit in front of gnawed fish bones and still get warnings for gluttony. Okay, a bit far-fetched, but illustrative.

Does the algorithm or your safety center also sound the alarm if someone has already deposited 500 euros after the first week of the month, or are there already scientific studies on this?

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gamble1
Legend

Saphira wrote on 24.07.2023 at 20:00: Four years ago we would all have laughed at such mails and similar paternalism. Today, such things are "sold" as precautionary measures supported by studies and it is hoped that everyone will get so used to it that it will eventually be perceived as quite normal and no longer questioned. In general, it seems to have become fashionable to declare something as appropriate because some experts have produced some kind of studies. Such educational measures completely pass me by and usually achieve the opposite anyway. Also, the gut feeling is not deceiving, which one automatically has when one receives such encroaching/teaching messages.

"We noticed you were still active at the late hour"
"Don't play secretly."

Where does that go, pray tell? And how can you lose control with 5 second pauses and a 1 euro limit? By then you've long since fallen asleep, there's no momentum to build up at all that would lead to a loss of control. rather, it leads to madness.

No question, the StarGames employee here in the thread really cares and is always trying to solve problems, but the reference to studies and extreme behavior just sounds too ridiculous in light of the already total overregulation and curtailment in casinos with German license. If I were in front of a mountain of cakes and could taste them all as I wanted, I would still understand a warning a la "Think about your cholesterol level when eating too much cake". But in terms of licensed casinos, users sit in front of gnawed fish bones and still get warnings for gluttony. Okay, a bit far-fetched, but illustrative.

Does the algorithm or your safety center also sound the alarm if someone has already deposited 500 euros after the first week of the month, or are there already scientific studies on this?

If you go by experts, everyone who consumes an after-work beer would already be an alcoholic


But seriously StarGames can there relatively little for the must spread what the authority says I think so they are also about Player protection but the extreme hints and systems that go beyond a healthy player protection can celebrate but no one

Apart from that why should our interpretation of player protection be exactly the 100% correct one? Then all the others in Malta and all the other countries would have to have a 100% Gambling addiction quota and since this is not the case it seems to work well even with loose means!

I am completely with you neither the companies nor the authority have a right to interfere there they are not our mothers and I can not be educated more I am a free man and can decide for myself when I play where how much

And just so the experts that DE always brings up are suspect to me either way if I now sleep until 16 clock and then sit down at 18 clock to work on the computer and then start at 01 clock to gamble I am then addicted to gambling? Or am I excessively tired to be no longer master of my senses?

Answer: No, I'm not I just have a different schedule but that's what the great experts on which you base decisions for an entire nation of course do not include

Apart from that now I can say it yes I am by the way an expert in the field of food preparation colloquially also called cooking and my experiences and studies show me cooks are also without further training super suitable as pilots ... please implement immediately ... thank me later

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ruhrpott
Expert
Lionking wrote on 07/24/2023 at 19:07:

Player protection or not...there is also a large portion of personal responsibility involved.

I at least would not have a good feeling to play at StarGames, with the knowledge that every fart is monitored and controlled.
You can also overdo it!

Yes, definitely. When I received this mail at the beginning of July, I thought nothing more of it. Shortly skimmed and then closed again. I just became suspicious after the StarGames employee said that after corresponding mails from them, a block or similar can be set.
There it stops then also simply.
In the end, I am still an adult who already knows well when and how much I want to gamble.

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StarGames_Official
Experienced
Good morning,

We would like to do a follow-up to your questions here, because firstly, the topic is also interesting for us and secondly, the discussion has slipped a bit into the extremities.

Just to understand @ StarGames:
By mails you mean such?

Yes, but this is just a template when we see these alerts also for a player. We contact the players quite normal emails and offer for a statement before we somehow intervene in the limits of the player. A ban is a last resort and rarely happens and, as written before, the player always knows about it.

That means, if I get such mails from you more often, can it happen that you just don't let me play anymore?

No. See above.

I at least would not have a good feeling to play at StarGames, knowing that every fart is monitored and controlled. You can also overdo it!

If an online casino didn't "monitor" the players' game rounds, the customer service teams wouldn't be able to help you with technical requests like "I had a game crash, can you refund my wins?" or "I was credited the wrong winnings, the game may have a bug".

The fact that the same data is also used anonymously for Player protection analyses is something we find okay. And as we said: StarGames does not do this alone, but so do all other casinos licensed in Germany. Otherwise they would not have licenses.

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Donnie
Expert
Within a very short time found one more reason not to play in German-regulated casinos. Who so strongly monitors and thinks that as a positive to put will hopefully get the receipt, unbelievable something like this

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StarGames_Official
Experienced
Re the last comments from @Saphira, @gamble1 and @ruhrpott:

With the Safety Centre and the reports we only provide a service. An algorithm does not know the individual players, their backgrounds, financial resources available, etc. It only knows the game data and analyzes it. It only knows the game data and analyzes it. Based on this we can give advice and hints. we do not give "patronizing" and "instructive messages", because the system does not know all the data. And that is good.

@gamble1 writes that correctly:

And just so the experts that DE always brings up are suspect to me either way if I now sleep until 16 clock and then sit down at 18 clock to work on the computer and then start at 01 clock to gamble I am then addicted to gambling ? Or am I excessively tired to be no longer master of my senses?

Answer: No, I'm not, I just have a different schedule, but the great experts on which decisions for an entire nation are based, of course, do not take this into account

Of course, the system does not know all this. Also we do not. Therefore we only give a hint and with that the decision is in your hands - because you are all adults who should lead their own lives and make decisions. We just want to give you all the data and knowledge so that you can make these decisions rationally. You can also ignore these hints.

But we just want to do our part to protect players. If the notifications are ignored by 99% of the players, but we can somehow protect 1% of the players from addiction or financial problems, it has been rewarding to implement.

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StarGames_Official
Experienced
Donnie wrote on 25.07.2023 at 09:32: Within a very short time found one more reason not to play in German-regulated casinos. Who so strongly supervises and means this as positive to put will hopefully get the receipt, unbelievable such a thing

Again the question on our part: where do you find a "strong surveillance" here?

By the way: Casinos that are licensed in Malta or Curacao also "monitor" your game rounds. They just don't give any hints about Player protection measures afterwards.

Amazon monitors our purchase history. Netflix monitors our watched series and movies. Hopefully we haven't told you any news with that now.

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Begbie
Elite
Maybe your algorithm is just a bit too sharp or sensitive? And you can set the limits that trigger an alarm a little higher....

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StarGames_Official
Experienced

Begbie wrote on 07/25/2023 at 10:04 am: Maybe your algorithm is just a little too sharp or sensitive? And you can set the limits that trigger an alarm a bit higher....

Of course, this is something that the Player protection team works on every day.

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Donnie
Expert
StarGames_Official wrote on 07/25/2023 at 10:17 AM:

This is of course something that the Player protection team works on every day.

Works on every day? Something like that can be worked out in 5 minutes🤣 Who are they kidding now please? Surely the same team that works out your super promos?🤣

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