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Online Casinos in general: StarGames experience (Page 153)

Topic created on 04th Jan. 2022 | Page: 153 of 165 | Answers: 1,648 | Views: 203,536
Max_Bet
Expert

StarGames experience

10th Apr. 2024, at 10:13 am CEST#1524
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StarGames_Official wrote on 10/04/2024 10:07:

Interesting feedback. In our surveys (ratings according to the individual customer requests from those affected) or here in the reviews on GJ or on Trustpilot, we find, contrary to your statements, very good feedback on our customer service team.


To answer your questions:



  1. Mann finds our job posting, applies for it, goes through the interviews and gets the job. In the first few weeks, of course, they get broad training on technique, the games, responsible play, etc. Just like other office jobs.

  2. This is always stated in the job advertisement. We don't want to publish URLs here, but they can be found with a very simple Google search.

  3. It depends on the day and time. But there are usually between 3-8 people.

  4. Yes, they are permanent employees.

  5. They are welcome to play or test the games - they have different test accounts.

  6. We will not publish information about internal procedures in a public forum.

  7. We have employees who are specifically assigned to top customers in addition to their usual duties.




Well, exceptions prove the rule 😉

Thanks for the answers 👍🏻

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StarGames_Official
Experienced

StarGames experience

10th Apr. 2024, at 11:15 am CEST#1525
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Max_Bet wrote on April 10th, 2024 at 10:13 am:

Well exceptions prove the rule 😉

Thanks for the answers 👍🏻

If it was only 2-3% good reviews per month, you'd be right. But we generally see very good feedback towards our team, so we were surprised. If you have specific problems, please contact us via Communicator and we will look at these cases in detail.

Of course, many of the problems you report are technical - they can't be solved by customer service staff with a single click. Just like today with the free spins on the wheel of fortune. The team can only pass this on and hope that it will be resolved quickly.

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Max_Bet
Expert

StarGames experience

10th Apr. 2024, at 11:34 am CEST#1526
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StarGames_Official wrote on April 10th, 2024 at 11:15 am:
If it was only 2-3% good reviews per month, you'd be right. But we generally see very good feedback towards our team, so we were surprised. If you have specific problems, please contact us via Communicator and we will look at these cases in detail.

Of course, many of the problems you report are technical - they can't be solved by customer service staff with a single click. Just like today with the free spins on the wheel of fortune. The team can only pass this on and hope that it will be resolved quickly.

Yes, many complaints are actually due to technology and legislation.

You can't do anything about the latter except lobby the authorities for better basic conditions. Perhaps you should join forces with the other providers and start a petition among the players. I think many people who are familiar with the topic and don't agree with the regulations would sign it... It might not help, but constant dripping wears away the stone. It can't go on like this. That can't be the point of legalizing online offers, that the users are more dissatisfied than before, can it ...?!

Nevertheless, there are always complaints to read about unfriendly tone, chat closures during conversations etc. You shouldn't minimize these complaints in my opinion.

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RebellYell
Top Member

StarGames experience

10th Apr. 2024, at 11:57 am CEST#1527
1 Like

Liked this post: Avatar von Saphira Saphira
Shouldn't the 1 x wagering requirement after the bonus has been successfully wagered be abolished? Unfortunately, you still have to wager the amount once after successfully wagering the bonus. Whatever the point of this is......

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Tonkabohne
Top Member

StarGames experience

10th Apr. 2024, at 02:14 pm CEST#1528
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But the problems with the DE companies are becoming more and more frequent!

What you read.

Some have no support, others harass you with documents and others are constantly experiencing technical problems.

In a nutshell: here, measures have been created that are not even fully developed and are always blamed on technical problems.

Shouldn't there be uniform regulations here?

Like 24-hour support?
Standardized payout modalities?
Uniform Verification process ?

Nope, the main thing is junk slots, 5 second rule and max bet of 1 euro as well as game breaks...

The whole thing stinks to high heaven and will drive more and more people into illegal casinos.

As if the police and public prosecutors had nothing better to do than constantly issuing warnings or summoning people for a few harmless spins in the casino.

Where are the regulations regarding nicotine, alcohol and sugar coming from?

Sorry, I was just a bit upset.

But the excuses from any contact persons here are just annoying.

Stand by your scrap and go on the offensive.

The coolest thing at the moment is the advertising that always says "often copied but never achieved" old who copies such junk?

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StarGames_Official
Experienced

StarGames experience

10th Apr. 2024, at 02:52 pm CEST#1529
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Tonkabohne wrote on 10.04.2024 at 14:14: The problems with the DE Klitschen are piling up more and more!

What you read.

Some have no support, others harass with documents and others have constant technical problems.

In a nutshell: here, measures have been created that are not even fully developed and are always blamed on technical problems.

Shouldn't there be uniform regulations here?

Like 24-hour support?
Standardized payout modalities?
Uniform Verification process ?

Nope, the main thing is junk slots, 5 second rule and max bet of 1 euro as well as game breaks...

The whole thing stinks to high heaven and will drive more and more people into illegal casinos.

As if the police and public prosecutors had nothing better to do than constantly issuing warnings or summoning people for a few harmless spins in the casino.

Where are the regulations regarding nicotine, alcohol and sugar coming from?

Sorry, I was just a bit upset.

But the excuses from any contact persons here are just annoying.

Stand by your scrap and go on the offensive.

The coolest thing at the moment is the advertising that always says "often copied but never achieved" old who copies such junk?

If you have clear feedback about our site, we are open to it. But please refrain from suggesting things that are not so (problems pile up, support doesn't exist, harassment, etc.) As if there were no problems with unlicensed casinos.


The difference between the problems at unlicensed casinos and us is that they don't respond to your requests in a public forum.

If you have feedback on the regulation of gambling in Germany, this may not be the right thread for it.

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Tonkabohne
Top Member

StarGames experience

10th Apr. 2024, at 04:42 pm CEST#1530
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StarGames_Official wrote on 10/04/2024 14:52:

If you have clear feedback about our site, we are open to it. But please refrain from suggesting things that are not so (problems pile up, support doesn't exist, harassment, etc.) As if there are no problems with unlicensed casinos.


The difference between the problems at unlicensed casinos and us is that they do not respond to your requests in a public forum.

If you have feedback on the regulation of gambling in Germany, this may not be the right thread for it.

So so-called unlicensed casinos do not enter you in a pseudo file where you are blocked for everyone.


Just because they don't like your shit.

And even at unlicensed casinos there are forums where you can voice your grievances.

Of course, what I wrote was not just about you.

But at least you are represented here and can spread the word. 👍

Or not?

Why change anything if there are still people who fall for your hypocrisy?

Today a technical problem tomorrow a problem with the support blah blah blah ...

Good luck for the future.

Or not ?

Hmmh, possibly a technical problem with my keyboard

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Max_Bet
Expert

StarGames experience

11th Apr. 2024, at 10:45 am CEST#1531
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Hello Stargames_Official I have something to say again

Today I received the mail you see below.
It would be fairer if you wrote in the offer on which bet the 40 free spins will be credited. This is nowhere to be found, so I'm guessing 10ct spins, right? It would be fairer of you to communicate this directly 👍🏻
I think if the freespins were €1, it would be mentioned in the bold text, right?
I hope I'm wrong...




Max_Bet


Picture in large

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StarGames_Official
Experienced

StarGames experience

11th Apr. 2024, at 11:39 am CEST#1532
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Max_Bet wrote on 11.04.2024 at 10:45 am: Hello Stargames_Official I have something to say again

Today the mail below came in.
It would be fairer if you would write in the offer on which bet the 40 free spins will be credited. This is nowhere to be found, so I'm guessing 10ct spins, right? It would be fairer of you to communicate this directly 👍🏻
I think if the freespins were €1, it would be mentioned in the bold text, right?
I hope I'm wrong.

Hi, the free spins are 50 cents. We'll take your feedback on board, as always. Thank you!

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Max_Bet
Expert

StarGames experience

11th Apr. 2024, at 11:54 am CEST#1533
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
StarGames_Official wrote on 04/11/2024 11:39 AM:

Hi, the free spins are at 50 cents. We'll take your feedback on board, as always. Thanks for your feedback!

Correct, so actually a 50% bonus ... but you can work with 50ct


btw: glad I was wrong & thx for your quick response

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