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Online Casinos in general: StarGames experience (Page 102)

Topic created on 04th Jan. 2022 | Page: 102 of 167 | Answers: 1,668 | Views: 214,516
StarGames_Official
Experienced
Tigerbaby2004 wrote on 01/12/2023 12:13 PM:
It's ridiculous that you can't post these rules here when they are supposed to be laws.

Since when are laws secret? Incidentally, there is a Deposit limit of €1,000. What money is supposed to be laundered with that amount? 🤣

Finally pay out my money !!!

Send us your player name via Communicator and we'll take a look at it.

Thank you for understanding that we do not publish our internal money laundering concepts in an open forum. This could of course lead to someone taking advantage of this.

For some time now, the limit can be increased with certain providers (including us), so this statement no longer applies.

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gamble1
Legend
StarGames_Official wrote on 01.12.2023 at 14:14:
Send us your player name via Communicator and we'll take a look at it.

Thank you for understanding that we do not publish our internal money laundering concepts in an open forum. This could of course lead to someone taking advantage of it.

For some time now, the limit can be increased with certain providers (including us), so this statement no longer applies.

While we're at it, how exactly would such an increase check work for you? Schufa look and done? Or is the whole program with bank statements and pay slips and everything?

A look at the Schufa can still be understood and there you could argue that this would be a step to prevent over-indebtedness, but again everything with employment contract and bank statements and all that stuff is again so extremely unjustified because nobody wants something like that in a casino and this would then only be an online thing again

Hope you understand what I mean

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Falko
Icon

Dr-Strange wrote on 01.12.2023 at 12:20:But unfortunately not the fastest, the support is unfortunately one of the worst, they should take money in hand and hire more people 😅

If you are a casino with a German license, then you are forced to save a lot if the bets are only allowed to exceed a maximum of 1 euro and the expenses per player may not exceed a maximum of 1,000 euros per month. Such casinos then have to keep their staff small if they do not want to be in the red. In addition, there is the large competition of non-German licensed casinos on the market, which have the scope for much higher RTPs.

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Dr-Strange
Experienced

Falko wrote on 01.12.2023 at 15:09:

If you are a casino with a German license, you are forced to save a lot if the bets are only allowed to exceed a maximum of 1 euro and the expenses per player are not allowed to exceed a maximum of 1,000 euros per month. Such casinos then have to keep their staff small if they do not want to be in the red. In addition, there is the large competition of non-German licensed casinos on the market, which have the scope for much higher RTPs.



Others still manage to have good and fast support, so that's rubbish. StarGames saves money at the wrong end! 🙆‍♂️

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StarGames_Official
Experienced

gamble1 wrote on 01.12.2023 at 14:52:
While we're at it, how exactly would such an increase check work for you? Schufa look and done? Or is there again the whole program with bank statements and pay slips and everything?

A look into the Schufa can still be understood and there one could argue that this would be a step to prevent over-indebtedness but again everything with employment contract and bank statements and all that stuff is just again so extremely unjustified because nobody wants something like that in a casino and this would then only be an online thing again

Hope you understand what I mean

Everything is clearly described on our limits page or on the "Responsible Gaming" page.


But briefly explained: yes, take a look at the Schufa. If everything is fine, you can increase the limit. If for some reason it is not suitable, you can send us the documents described and we will decide whether the limit can be increased and to what value.

Thank you for your understanding.

This post has been translated automatically

StarGames_Official
Experienced

Falko wrote on 01.12.2023 at 15:09:

If you are a casino with a German license, you are forced to save a lot if the bets are only allowed to exceed a maximum of 1 euro and the expenses per player are not allowed to exceed a maximum of 1,000 euros per month. Such casinos then have to keep their staff small if they do not want to be in the red. In addition, there is the large competition of non-German licensed casinos on the market, which have the scope for much higher RTPs.

We do not understand where this assumption comes from. It is clear that it is not easy for German casinos to post black or green figures. But we don't skimp on our support. We have the best reviews here on Gamblejoe, if you read them.


If you had trouble reaching someone today: it's the 1st of the month and December and activity is up. If there's a wait in chat, send us an email and we'll get back to you as soon as possible. Thank you.

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gamble1
Legend

StarGames_Official wrote on 01.12.2023 at 20:01:

Everything is clearly described on our limits page or on the "Responsible Gaming" page.


But briefly explained: yes, look at the Schufa. If everything is fine, you can increase the limit. If for some reason it is not suitable, you can send us the documents described and we will decide whether the limit can be increased and to what value.

Thank you for your understanding.

Thank you, I just wanted to know everything is fine, I also think it's good if you offer a manual check, as Schufa often says something wrong


It is always important to me not to be forced to do something so everyone has the choice whether he wants a manual check if the Schufa does not fit

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T0uchTheSky
Elite
It's always funny with casinos. It's always only checked when a payout is made, before that the casino can't care where the money comes from.

And casinos with their money laundering laws, haha.

If I Deposit 1000 euros from my bank at a casino, why would you want to check where the money comes from, because every licensed bank must also comply with the Money Laundering Act and check the money that ends up there beforehand.

This means that the money in my bank account is 100% clean, otherwise my bank would not have released my money.

And if someone buys Psc with cash, they also have a Paysafe account, i.e. the Paysafe company has a duty to check whether the money is black or not.

Basically, the money has already been checked before it ends up at the casinos.



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gamble1
Legend

T0uchTheSky wrote on 01.12.2023 at 20:54: Always so funny with the casinos. It is always only checked when a payout is made, before that the casino can't care where the money comes from.

And casinos with their money laundering laws, haha.

If I Deposit 1000 euros from my bank at a casino, why would you want to check where the money comes from, because every licensed bank must also comply with money laundering laws and check the money that ends up there beforehand.

This means that the money in my bank account is 100% clean, otherwise my bank would not have released my money.

And if someone buys Psc with cash, they also have a Paysafe account, i.e. the Paysafe company has a duty to check whether the money is black or not.

Basically, the money has already been checked before it ends up at the casinos.




I've often said that it was always said "MGA requirement" and I also think it's relatively ridiculous to assign activities to a casino for which some people spend years learning, possibly even studying, in order to end up with a large financial services Provider

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Tigerbaby2004
Rookie

StarGames_Official wrote on 01.12.2023 at 14:14:
Send us your player name via Communicator and we'll take a look at it.

Thank you for understanding that we do not publish our internal money laundering concepts in an open forum. This could of course lead to someone taking advantage of it.

For some time now, the limit can be increased with certain providers (including us), so this statement no longer applies.

The problem has now been solved by a nice GJ member and I have my money. For internal reasons, it is of course just as difficult to communicate exactly how this is done as your internal money laundering concepts, as it could also be exploited 😆.

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