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Online Casinos in general: StarGames bonus - gaming turnover is not counted..

Topic created on 27th Jun. 2025 | Page: 1 of 2 | Answers: 18 | Views: 1,613
Zock1967
Rookie

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 01:09 am CEST#1
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StarGames again:

I activated today's Deposit bonus. As almost always, the real money was gone straight away.

Then in the 2nd game with Bonus money to 1 euro books and then again to 80 cents and again to 1 euro....

I worked my way up well over 1 hour and almost only played 80 cents and 1 euro.

Then I checked the bonus progress and realized that at some point the bonus no longer counted the sales. At 2 percent and 33.85 euros turnover, the counting stopped.

At that point, I had certainly already turned over around 450 to 500 euros.

I then checked it again and tried it out with the result that the bonus didn't count any sales for about 90 minutes.

I wrote to StarGames and am now curious to see how they will handle it

Normally the system should have registered my spins. I have informed them that I insist on the correction.

That's not possible. If I hadn't checked, I wouldn't have noticed it so directly.

I also wrote to the StarGames supporter here in the forum. He recently clarified an issue for me that the support team had been dealing with for a week.... And all within 30 minutes.
Top!

Have you ever had anything like this?

I don't think that's possible.

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ruhrpott
Expert

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 01:44 am CEST#2
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If you mean the 200% bonus, this can only be wagered with real money. This is also stated in the corresponding email....
I think you mean the bonus, as this fits in with the low progress of your wager, which was what you wagered in real money...

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Zock1967
Rookie

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 05:23 am CEST#3
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I've never heard that before. They'll probably answer me at some point today.
In my eyes, that would be a total rip-off.
I still have 200 euros in Bonus money, have certainly already turned 500 with the original 40 euros in bonus money and am now supposed to Deposit real money again until I have turned over 1200 euros with I don't know how much real money in order to pay out a maximum of 1000 euros.
What a rip-off and completely uninteresting.

Then I will probably delete this bonus and also delete my StarGames account.

This is highly dubious.

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Zock1967
Rookie

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 06:22 am CEST#4
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When I do some research online, it really seems to be the case.
I deposited 20 euros and received 40 euros in bonus money.
If the user Ruhrpott is right, and it looks very much like he is, I have wagered exactly 33.85 euros with the 20 euros....also with real money.

So I can work out what I have to Deposit to convert the required 1200 euros.

And then the payout is limited to a maximum of 1000 euros?

It's already hard enough to wager 30 x 40 euros with bonus money. That's very rare.

Ok.....I had almost 400 in Bonus money on the clock.....now it's only 200.

Then the strategy would have to be to really drive up the bonus money and then deposit it again and hope to convert the bonus with the lowest possible cumulative real money stake, right?

Not such good chances for that...considering how "well" things usually go at StarGames....

Is there any other way or how would you go about it?

How long do I have to fulfill the Wagering requirements?

Be that as it may, this is definitely a huge scam in my eyes.
This bonus practice was completely unknown to me until now and can only be described as highly dubious because of the limitation in connection with pure real money wagering.

I would also like a statement on this from the StarGames Official here in the forum.

I don't want to know how many players have fallen for this, sorry, scam.

You only realize it when you are "lucky" enough to really generate turnover with the bonus money and are then curious to see where you stand.
And that is rare enough.

I feel like I've been completely taken for a ride and now I really have to think about whether I should continue playing at StarGames.

PS: which forum will you be using in the future when this is over as announced at the end of the month?

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frapi07
Legend

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 11:03 am CEST#5
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Zock1967 wrote on 27.06.2025 at 06:22:

PS: which forum will you use in the future when this is done as announced at the end of the month?

Gamblebase

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ruhrpott
Expert

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 06:45 pm CEST#6
2 Likes

Liked this post: Avatar von StarGames_Official StarGames_Official, Avatar von Toastbrot Toastbrot
I'm really happy to criticize casinos when something is worded incomprehensibly or similar.
But in this case, I have to defend StarGames. Firstly, the email clearly states that it can only be wagered with cash slots, and secondly, you can also see this in your account. There, under the Bonuses listed, it says that it can only be wagered with real money.
Of course, you can discuss the sense and nonsense of such a bonus, but StarGames really can't make it any clearer.


And regarding your questions, I can only recommend reading the email in the lower section....

  1. Your 200% bonus is only valid until 30/06/2025 with a minimum Deposit of 10 euros.

  2. The bonus can be converted by wagering 30 times the value of the bonus in selected games.

  3. The maximum conversion amount for this bonus promotion is 1,000 euros.

  4. In any case, the bet should be made within 3 days of the bonus being credited. After this period, the bonus will expire.

  5. If you already have another active bonus, the bonus from this promotion will be shown as "pending".

  6. The outstanding bonus will expire after 14 days from the date of allocation.

  7. If you request a withdrawal while the bonus is active, your bonus will expire.

  8. You can find full details of the bonus in your player account under the menu item "My bonuses". The details of your bonus defined under the menu item "My bonuses" are binding.

  9. The full terms and conditions for this promotion can be found here.

  10. The General Terms and Conditions apply.



Edit by Julian: Font color adjusted

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mtorero
Amateur

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 08:18 pm CEST#7
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ruhrpott wrote on 27.06.2025 at 18:45: So I'm really happy to criticize casinos if something was formulated incomprehensibly or similar.
But in this case I have to defend StarGames. Firstly, the email clearly states that it can only be wagered with cash slots, and secondly, you can also see this in your account. There, under the Bonuses listed, it says that it can only be wagered with real money.
Of course, you can discuss the sense and nonsense of such a bonus, but StarGames really can't make it any clearer.


And regarding your questions, I can only recommend reading the email in the lower section....

  1. Your 200% bonus is only valid until 30/06/2025 with a minimum Deposit of 10 euros.

  2. The bonus can be converted by wagering 30 times the value of the bonus in selected games.

  3. The maximum conversion amount for this bonus promotion is 1,000 euros.

  4. In any case, the bet should be made within 3 days of the bonus being credited. After this period, the bonus will expire.

  5. If you already have another active bonus, the bonus from this promotion will be shown as "pending".

  6. The outstanding bonus will expire after 14 days from the date of allocation.

  7. If you request a withdrawal while the bonus is active, your bonus will expire.

  8. You can find full details of the bonus in your player account under the menu item "My bonuses". The details of your bonus defined under the menu item "My bonuses" are binding.

  9. The full terms and conditions for this promotion can be found here.

  10. The General Terms and Conditions apply.



Edit by Julian: Font color adjusted

Sorry but most players who have been playing in Curacao, Malta, Gibraltar etc. for many years could not even dream of such nasty bonus conditions. It's just terribly sad how you can legally cheat under a German license and still be allowed to call it gambling, even though it has nothing to do with gambling anymore...

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StarGames_Official
Top Member

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 08:20 pm CEST#8
2 Likes

Liked this post: Avatar von Danny0815 Danny0815, Avatar von ruhrpott ruhrpott
It has already been clarified with Zock1967 via Communicator, it was as ruhrpott wrote it above.

We wish you all a nice weekend!

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ruhrpott
Expert

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 08:21 pm CEST#9
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mtorero wrote on 27.06.2025 at 20:18:

Sorry but most players who have played in Curacao, Malta, Gibraltar etc for many years could not even dream of such nasty bonus conditions. It's just terribly sad how you can legally cheat under a German license and still be allowed to call it gambling, even though it has nothing to do with gambling anymore...

What exactly is "cheating" about it? Suppose you Deposit €20, play with it for hours, win say €800 with it and cash out. Then you have made the €800 from your real money and also cleared the bonus amount on top. So where is the fraud? Just don't accept such offers if they don't suit you, but at least read the conditions beforehand, it can't be that difficult....

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mtorero
Amateur

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 09:23 pm CEST#10
1 Like

Liked this post: Avatar von Druff Druff
ruhrpott wrote on 27.06.2025 at 20:21:
What exactly is "fraud" about it? Suppose you Deposit €20, play with it for hours, win say €800 with it and cash out. Then you have made the €800 from your real money and also cleared the bonus amount on top. So where is the fraud? Just don't accept such offers if they don't suit you, but at least read the conditions beforehand, it can't be that difficult....

If you manage to win €800 in this 90% RTP casino, you must be really lucky or have put in at least 20 times as much beforehand.

Back to the bonus: such Bonuses are a dime a Dozen in Online Casinos, where you first play with real money... but when you get to the Bonus money, you can only wager it with real money, which is a real hit. I've never experienced that in 20 years of online casinos. This is only possible under a German license!

Whoever comes up with such bonus conditions probably works for a German investment consultancy on the side and sells usurious contracts to their own relatives.

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Zock1967
Rookie

StarGames bonus - gaming turnover is not counted..

27th Jun. 2025, at 10:14 pm CEST#11
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I didn't know this in this form before.
I didn't read anything and thought it would be the same as always.

The real money was gone in 19 minutes. Then I immediately entered the bonus game with a bet of 1 euro and after the second spin I got free spins. Then three more times.

Then after about 80 minutes I had a look and saw that I had only wagered 2 percent. I thought it was a mistake until this morning and wrote to SG and asked them to correct the wagered turnover. Yesterday I was only at just under 400 euros on the clock, but had already easily turned 450 to 500 euros and then played down to 200 afterwards.

When I found out this morning that it can only be wagered with real money, I first played the Bonus money up to 670 and then wagered the 1200 with a bet of 290 euros and then cashed out.

I was lucky......but I still found this bonus very strange.

Now I hope that my money arrives. It didn't arrive within 3 minutes as usual, but probably took 24 hours according to StarGames Official here in the forum, as manual checks are still carried out for certain sums.

I am curious.

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Katyanoack
Experienced

StarGames bonus - gaming turnover is not counted..

28th Jun. 2025, at 07:48 am CEST#12
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Zock1967 wrote on 27.06.2025 at 01:09: StarGames again:

I activated today's Deposit bonus. The real money was gone immediately, as almost always.

Then in the 2nd game with Bonus money on 1 euro books and then again on 80 cents and again on 1 euro....

I worked my way up well over 1 hour and almost only played 80 cents and 1 euro.

Then I checked the bonus progress and realized that at some point the bonus no longer counted the sales. At 2 percent and 33.85 euros turnover, the counting stopped.

At that point, I had certainly already turned over around 450 to 500 euros.

I then checked it again and tried it out with the result that the bonus didn't count any sales for about 90 minutes.

I wrote to StarGames and am now curious to see how they will handle it

Normally the system should have registered my spins. I have informed them that I insist on the correction.

That's not possible. If I hadn't checked, I wouldn't have noticed it so directly.

I also wrote to the StarGames supporter here in the forum. He recently clarified an issue for me that the support team had been dealing with for a week.... And all within 30 minutes.
Top!

Have you ever had anything like this?

I don't think that's possible.

Yes, I've had that too since yesterday. I don't think it's okay

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olum29
Visitor

StarGames bonus - gaming turnover is not counted..

28th Jun. 2025, at 07:45 pm CEST#13
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I also fell for it see oh 200% bonus at StarGames because I treat myself then deposited a 20 which was also burned in no time and and in the Bonus money then got free spins at eye of hours powerspins on 50 cents and won just under 250 then happily played on 1 euro and when I then looked in because I thought I should be done soon very much I dared my real money 😵
Thanks for nothing StarGames 😵‍💫

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StarGames_Official
Top Member

StarGames bonus - gaming turnover is not counted..

30th Jun. 2025, at 10:43 am CEST#14
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Katyanoack wrote on 28.06.2025 at 07:48:

Yes, I've had that too since yesterday. I don't think that's okay

It is an offer. It is also clearly described in the email, in the terms and conditions, on the bonus page and everywhere else it is offered that it can only be converted with real money.

You are not forced to accept this offer.

We accept feedback on the offer, but we don't think it's fair to accuse you of not making it clear or not communicating it clearly.

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Druff
Experienced

StarGames bonus - gaming turnover is not counted..

30th Jun. 2025, at 11:15 am CEST#15
1 Like

Liked this post: Avatar von bruffl bruffl

StarGames_Official wrote on 30/06/2025 10:43:
It is an offer. It is also clearly described in the email, in the terms and conditions, on the bonus page and everywhere else it is offered that it can only be converted with real money.

You are not forced to accept this offer.

We accept feedback on the offer, but we don't think it's fair to accuse you of not making it clear or not communicating it clearly.


Yes, you are also balancing very elegantly on the trapeze, you could also simply add this under the offer WITHOUT having to call up the terms and conditions... there is a lot of text there anyway ☝️

And let's be honest when I read that:

"Deposit at least €10 on StarGames by 30/06/2025. immediately receive 100% as a bonus. play with this bonus - or convert it into money by wagering the equivalent value 50 times in cash slots. After that, it is 100% withdrawable."

And then under point 4 in the terms and conditions it says

"The maximum conversion amount for this bonus promotion is 1,000 euros."

Honestly, this borders on fraudulent misrepresentation, you know that very well and even if you act purely formally "in accordance with the law", it is still not correct! And even if you now say it is in the terms and conditions and nobody is forced to accept the offer etc. blah blah blah, you know very well that you have deliberately formulated it in a vague/not clear way!

It would be so easy to stand out POSITIVELY from the other providers, simply make the most important information for the customer recognizable at first glance, but since you know that hardly anyone would use this offer with such conditions, you just pull it off like that

And then wager 50 times, too many people have managed to wager the bonus x40...

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