Sent 2 different support requests in English yesterday and haven't received a reply yet!
Does anyone have similar experiences?
Must say that have really extremely slackened at Slotsmillions!
Greetings 😉
So honestly, this is also not the rule that is answered within 24 hours. It is certainly not a huge team there and a lot to do so be patient but at least 3 days before one is upset here for no reason about the bad talks or...
I always get an answer within a few hours by mail
If it's more urgent, then off to the Live Chat
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Anonym
Former Member
Slotmillions - What is going on with the support?
9th Jun. 2019, at 08:49 pm CEST#4
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Starwalker wrote on 09/06/2019 at 19:19: Hi guys!
Sent 2 different support requests in English yesterday and haven't received a reply yet!
Does anyone have similar experiences?
Must say they have really extremely slackened at Slotsmillions!
Oh dear Starwalker. Have you thought about this post?
You know how it is. Never not post something critical here about the TOP casinos.
I'll buy an ice cream.
And by the way, between you and me - I also had this experience there
In the chat - no answer. (then it says: if we do not answer here, then by mail - also there came then no answer)
AND: On a "start conversation" then comes by mail also no answer.
In the "Documents" section it says "in progress" since uploading last Tuesday
But what the heck - it's just a small team. So you have to wait a little bit
Contacting the support is like playing the game itself: Coincidence and luck.
Good luck to all. Best
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Anonym
Topic Creator
Former Member
Slotmillions - What is going on with the support?
9th Jun. 2019, at 11:53 pm CEST#5
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WeWagMA wrote on June 09, 2019 at 8:49 pm
Oh dear Starwalker. Did you think this post through?
You know how it is. Never not post something critical here about the TOP casinos.
Yes of course and I stand by the thread!!!
Slotmillions is also one of my favorite casinos. But I think that they were better a year ago in terms of support.
In addition, some small booger casino is now available 24/7 in English.
If the support team is too small, why not hire new people? The I-Gaming industry is really booming ..
zuzox wrote on 09/06/2019 at 19:34
Greetings 😉
So honestly, this is also not the rule that is answered within 24 hours. It is certainly not a huge team there and much to do so be patient but at least 3 days before one is upset here for no reason about the or bad talk...
3 days? it should only take a few hours and everything that comes in at night should be answered by noon at the latest, if there are too few employees, they should just employ more
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Anonym
Former Member
Slotmillions - What is going on with the support?
10th Jun. 2019, at 09:45 pm CEST#7
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Now I just realized that Mr. Starwalker was also one of the "haters" in my critical thread about Slotsmillion.
Never mind
So now you've had negative experiences too and opened a thread about it. Fine.
Maybe it would be better to deal with each other fair and friendly in this forum than to diss people
Because in the end we are all users of the OC's and make all good and also just not so good experiences.
And if this forum should only serve to hide the negative - it is m.E. not really an independent forum.
There is probably a difference whether someone complains about the support or about the fact that he has lost. If there is no support or no response to emails for days, that is a negative point of criticism and the casino should work on fixing this, but if someone complains that they lost a bundle there, then that is ridiculous.
wettibernd wrote on 11.06.2019 at 11:36 am: There is probably a difference whether someone complains about the support or that he has lost. If no support is available or even for days on mails is not answered, this is a negative point of criticism and the casino should work on that this is fixed, but if someone complains that he has lost a Fuffi there then this is ridiculous.
I'm totally with you
Addendum: The thread has been forwarded to management so hopefully the problem will be fixed soon.
Very sorry to hear that you have not been answered yet. If you could send me your username on SlotsMillion via private message here, I will follow this up for you and investigate what is taking the team so long.
On an extra note, we are currently relocating our Customer Support team from Malta to Barcelona, where our main office is and during this transition period (of around 1 month in total), there might be some exceptional delay
Slotmillions - What is going on with the support?
Liked this post: Anonym
Sent 2 different support requests in English yesterday and have not received a response yet!
Does anyone have similar experiences?
Must say that have really extremely slackened at Slotsmillions!
This post has been translated automatically
Slotmillions - What is going on with the support?
Nobody has liked this post so far
Greetings 😉
So honestly, this is also not the rule that is answered within 24 hours. It is certainly not a huge team there and a lot to do so be patient but at least 3 days before one is upset here for no reason about the bad talks or...
This post has been translated automatically
Slotmillions - What is going on with the support?
Nobody has liked this post so far
If it's more urgent, then off to the Live Chat
This post has been translated automatically
Slotmillions - What is going on with the support?
Nobody has liked this post so far
Oh dear Starwalker. Have you thought about this post?
You know how it is. Never not post something critical here about the TOP casinos.
I'll buy an ice cream.
And by the way, between you and me - I also had this experience there
In the chat - no answer. (then it says: if we do not answer here, then by mail - also there came then no answer)
AND: On a "start conversation" then comes by mail also no answer.
In the "Documents" section it says "in progress" since uploading last Tuesday
But what the heck - it's just a small team. So you have to wait a little bit
Contacting the support is like playing the game itself: Coincidence and luck.
Good luck to all. Best
This post has been translated automatically
Slotmillions - What is going on with the support?
Nobody has liked this post so far
Yes of course and I stand by the thread!!!
Slotmillions is also one of my favorite casinos. But I think that they were better a year ago in terms of support.
In addition, some small booger casino is now available 24/7 in English.
If the support team is too small, why not hire new people? The I-Gaming industry is really booming ..
This post has been translated automatically
Slotmillions - What is going on with the support?
Nobody has liked this post so far
3 days? it should only take a few hours and everything that comes in at night should be answered by noon at the latest, if there are too few employees, they should just employ more
This post has been translated automatically
Slotmillions - What is going on with the support?
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Never mind
So now you've had negative experiences too and opened a thread about it. Fine.
Maybe it would be better to deal with each other fair and friendly in this forum than to diss people
Because in the end we are all users of the OC's and make all good and also just not so good experiences.
And if this forum should only serve to hide the negative - it is m.E. not really an independent forum.
Best and good luck furthermore
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Slotmillions - What is going on with the support?
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Slotmillions - What is going on with the support?
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I'm totally with you
Addendum: The thread has been forwarded to management so hopefully the problem will be fixed soon.
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Slotmillions - What is going on with the support?
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Very sorry to hear that you have not been answered yet. If you could send me your username on SlotsMillion via private message here, I will follow this up for you and investigate what is taking the team so long.
On an extra note, we are currently relocating our Customer Support team from Malta to Barcelona, where our main office is and during this transition period (of around 1 month in total), there might be some exceptional delay
Kind regards,
Thomas.
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