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Online Casinos in general: Refund at self-exclusion Everymatrix page

Topic created on 05th Nov. 2019 | Page: 1 of 2 | Answers: 13 | Views: 4,431
mrcashnoob
Rookie

Refund at self-exclusion Everymatrix page

5th Nov. 2019, at 12:30 pm CET#1
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Hi

i sent an email to WestCasino, which is operated by Everymatrix, six months ago asking them to close my account due to Gambling addiction and to do the same for all other Everymatrix casinos.
They confirmed this to me a few days later.

Now I have lost in the madness within a very short time 2000€ at FortuneLegends a casino also operated by Everymatrix. Registration and everything was no problem. Same data, same mail.

Do I have a chance for a refund?

Of course, the casino is not happy, says that they do not share any data, says that Everymatrix would be to blame, but they in no way.

What do I do best?

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mm250ps
Amateur

Refund at self-exclusion Everymatrix page

5th Nov. 2019, at 12:35 pm CET#2
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Recently becomes a popular sport here. Was already in the back of your mind plan at loss to request something like what. With a win you would not have grumbled what, sorry but here pile up such post. I hope you get nothing so you learn what you did wrong!

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Christoph
Experienced

Refund at self-exclusion Everymatrix page

5th Nov. 2019, at 01:38 pm CET#3
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mrcashnoob wrote on 05/11/2019 12:30 PM: Hi

i sent an email six months ago to WestCasino that is operated by Everymatrix, asking them to close my account for Gambling addiction and to do the same for all other Everymatrix casinos.
They confirmed this to me a few days later.

Now I have lost in the madness within a very short time 2000€ at FortuneLegends a casino also operated by Everymatrix. Registration and everything was no problem. Same data, same mail.

Do I have a chance for a refund?

Of course, the casino is not happy, says that they do not share any data, says that Everymatrix would be to blame, but they in no way.

What do I do best?

Fortune Legends is operated by Mobilt Limited. The company has its own gambling license and is not a white label casino of EveryMatrix. According to their own statements, they only use an Every Matrix engine for the casino software


According to the westcasino.com license, the website is supposed to be operated by GoldWin LTD

Accordingly, in both cases EveryMatrix is not the operator. A refund will be difficult, as the two companies certainly do not have to/are not allowed to match data between each other, as they have nothing in common except for the same casino engine.

As hard as it sounds, you should tick off the loss and try to get away from gambling. For example, there is software that blocks casino sites, which can help support addiction therapies. Overall, you should get professional help and also think about deleting the account on GambleJoe and avoiding this website (so you don't get triggered).

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mrcashnoob
Rookie

Refund at self-exclusion Everymatrix page

5th Nov. 2019, at 02:41 pm CET#4
1 Like

Liked this post: Avatar von Insa24 Insa24
Christoph wrote on 05 Nov 2019 13:38

Fortune Legends is operated by Mobilt Limited. The company has its own gambling license and is also not a white label casino of EveryMatrix. According to their own statements, they only use an Every Matrix engine for the casino software


According to the westcasino.com license, the website is supposed to be operated by GoldWin LTD

Accordingly, in both cases EveryMatrix is not the operator. A refund will be difficult, as the two companies certainly do not have to/are not allowed to match data between each other, as they have nothing in common except for the same casino engine.

As hard as it sounds, you should tick off the loss and try to get away from gambling. For example, there is software that blocks casino sites, which can help support addiction therapies. Overall, you should get professional help and also think about deleting the account on GambleJoe and avoiding this website (so you don't get triggered).

Thanks for the reply, Christoph.

Yes, I have also seen that the websites have different operators and main licenses. Both of them share, as you say, the casino platform of EveryMatrix. Both seem to use the "GamMatrix" module, a CRM tool. In the background, as the website advertises, it can also be used to match self-blocks across Provider boundaries

A look at the forum entries of the past years on the keywords EveryMatrix and self-exclusion shows that EveryMatrix does share player data among license partners. This also applies to non-direct whitelabel casinos of Everymatrix.

Players report complied payouts in case of self-exclusion in non-whitelabel Everymatrix casinos.

It is very likely that a win would not have been paid out to me. If a casino uses GamMatrix so it sees the SE at other casinos providers on the platform

Considering that I asked in May to stop my play on all Everymatrix sites and this was confirmed, I think a refund reason is clearly given.

I have now written to the casino by mail. After the Refund is rejected, which I hardly assume. I will submit a complaint to the ADR, the EADR.org. They seem to be responsible.

Also believe that it is blowing in the wind. Nevertheless, Player protection is not.

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B****r

Refund at self-exclusion Everymatrix page

1st Dec. 2019, at 07:22 pm CET#5
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Christoph wrote on 05 Nov 2019 13:38

Fortune Legends is operated by Mobilt Limited. The company has its own gambling license and is also not a white label casino of EveryMatrix. According to their own statements, they only use an Every Matrix engine for the casino software


According to the westcasino.com license, the website is supposed to be operated by GoldWin LTD

Accordingly, in both cases EveryMatrix is not the operator. A refund will be difficult, as the two companies certainly do not have to/are not allowed to match data between each other, as they have nothing in common except for the same casino engine.

As hard as it sounds, you should tick off the loss and try to get away from gambling. For example, there is software that blocks casino sites, which can help support addiction therapies. Overall, you should get professional help and also think about deleting the account on GambleJoe and avoiding this website (so you don't get triggered).

I have the same problem as the thread creator and now have noticed something that irritates me a bit


I requested a data disclosure from Everymatrix according to GDPR. Now I have received the information and lo and behold: In the exel list two casinos are listed: Once Mr. Win and once FortuneLegends.


I did not expect that the data of FortuneLegends is also at Everymatrix?


???

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MarcT22186
Expert

Refund at self-exclusion Everymatrix page

2nd Dec. 2019, at 07:24 am CET#6
1 Like

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BigWinner wrote on 01/12/2019 at 19:22
I have the same problem as the thread creator and now have noticed something that irritates me a bit


I requested a data disclosure from Everymatrix according to GDPR. Now I have received the information and lo and behold, in the exel list two casinos are listed: Once Mr. Win and once FortuneLegends.


I did not expect that the data of FortuneLegends is also at Everymatrix?


???

If they use or have used the platform and thus usually the entire backend, this is logical. Since these provide the appropriate interfaces and databases, often externally thus with the platforms.

Is the self-exclusion also stored there? If so is definitely an issue for the mga and against all concerned. Everymatrix + customers. 888 has exactly for this reason 7.8 million! Pounds fine (UKGC picked them apart).
This now puts some pressure on mga to do something like this. Ignore and let it pass definitely can not

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MarcT22186
Expert

Refund at self-exclusion Everymatrix page

2nd Dec. 2019, at 07:35 am CET#7
1 Like

Liked this post: Avatar von Insa24 Insa24
mm250ps wrote on 05/11/2019 at 12:35 pm: Becomes a popular sport here lately. Was already in the back of your head plan at loss to request something like what. At nem win would not have grumbled what, sorry but here pile up such post. I hope you get nothing so you learn what you did wrong!

A self-exclusion is a self-exclusion and an OC main company has to stick to it. Even with faked data! At the latest at cash-out it has to close the account and confiscate everything.
With addicts it can come in pressure phases again and again to disturbed sense of responsibility and as a consequence to such actions.
This has nothing to do with a plan or anything else
If you don't have a problem yourself and don't try to put yourself in the person's place, it's easy to say something stupid like that. For me incomprehensible that such a trash remains here and Christoph has not deleted directly. If a pro casino site allows problem gamblers to be put down instead of actively taking action against it, you can also close the store directly.

PS: Addicts never learn from their misbehavior during such urge phases or have you ever met an alcoholic who now only drinks his after-work beer on Fridays?

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B****r

Refund at self-exclusion Everymatrix page

2nd Dec. 2019, at 10:56 am CET#8
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MarcT22186
Expert

Refund at self-exclusion Everymatrix page

2nd Dec. 2019, at 11:10 am CET#9
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BigWinner wrote on 12/02/2019 at 10:56: Yes the SE is also deposited. It will look like this:

MarcT22186

https://www.bilder-upload.eu/bild-98e037-1575280511.jpg.html

Okay, the question now is why didn't Everymatrix send this to the other platform customers!!?
Is there any statement on this? The big problem with the mga is that a self-exclusion does not have to be provided platform wide
So far so good, now the question is just whether this also applies if it is recorded on the platform. So Everymatrix is aware of it. This I would first ask the mga, without Complaint or the like

This post has been translated automatically

B****r

Refund at self-exclusion Everymatrix page

2nd Dec. 2019, at 12:18 pm CET#10
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MarcT22186 wrote on 12/02/2019 at 11:10 AM
Okay, now the question is why didn't Everymatrix send this to the other platform customers!!!?
Is there any statement about this? The big problem with the mga is that a self-exclusion does not have to be provided platform wide
So far so good, now the question is just whether this also applies if it is recorded on the platform. So Everymatrix is aware of it. This I would first ask the mga, without Complaint or the like

I also wonder why Everymatrix does not pass this on.

I often read that a SE does not have to be provided platform wide. Why then do many providers still make refunds in such cases?

And vice versa, so that means: I am locked out in casino C1 of Provider A, but I can log in to casino C2 of provider A as normal and also have any wins paid out as normal?


This whole SE system is just nonsense. Nothing works.

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