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Online Casinos in general: Please for your opinion. Videoslots removes game & Playtech labels me as stupid.

Topic created on 15th Jan. 2020 | Page: 1 of 3 | Answers: 21 | Views: 4,962
Defoe
Amateur

Please for your opinion. Videoslots removes game & Playtech labels me as...

15th Jan. 2020, at 09:21 pm CET#1
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First of all this is not a post against Videoslots more against Playtech,

I play since recently exclusively at Videoslots because I get there in my opinion simply the most bids,
2 days ago I had some rest balance and tried new games from the home page to get the Wheel of Jackpots trophy there,
Pumpkin Bonanza it was completely unknown to me by Playtech and didn't read through the information or if there were any features,
In the game itself there is a feature which is triggered when right and left are the same symbols,
Then pumpkins are thrown into the middle reel, if a pumpkin lands in the middle then there is a feature spin
This includes the possibility of pumpkins on reel 2.3.4 to hit quasi a Respin,
I didn't know that at that time but I got 5-7 times an error message with error code
as soon as left/right symbol center pumpkin was hit I flew out of the game with said error message,
Since the state of the trophies but was not lost, I clicked ``ok`` and the game restarted in the hope to get them,
The whole thing happened a few more times. The money that was won by the spins I also got.
On the last error message on said spin, it came 1 second later and I realized that something was trying to load,
The game did not try to reload said feature or pay out its wins as if it did not happen,
I was playing the game on another OC for Free and saw the feature,
Screenshots of the error message made everything to the support forwarded and asked for clarification,
Today in the Live Chat then times asked if there is something new and Playtech has responded
with the statement I would not have understood the game correctly and it was a mistake on my part
I have fortunately made some screenshots of the game history of Pumpkin Bonanza these submitted
In the game history all won spins without said pumpkin in the middle that triggers the feature are shown normally,
All wins that were made by the pumpkin in the middle and should trigger the feature spin are displayed as 00.00,
But are on the balance one spin afterwards added quasi (Balance Start: 11.50) (Bet 0.20) (Game winnings 00.00)
But in the next spin where there was a one-sided symbol hit (Balance Start 12.80) (Bet 0.20) (Game winnings 0.20)
I won 1.30 in the previous spin which should trigger the feature spin but is declared as a Deadspin
If I clicked on view replay was me a picture with symbols without a win displayed!
I explained this to the support and he asked me where I got the screenshots na from the game itself
i looked for the game it is gone no longer playable at Videoslots
Quite funny what is the reason for that?? even the support had to admit.

I hope it is to understand what is meant would like to upload the screenshots but do not know how.

I want to make one thing clear,
it is not about 2.00 stakes I know that myself
and I have no problem losing money otherwise I would not have collected in 2 weeks 17k XP at Videoslots,
But I don't accept the answer of Playtech and even less that they try to sell me as stupid
there is no question that I have not seen the part of the game and possible wins

This post has been translated automatically

Kleinkariert
Expert

Please for your opinion. Videoslots removes game & Playtech labels me as...

15th Jan. 2020, at 09:29 pm CET#2
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You can upload screenshots on any image upload page and link them here. If you do not know how then ask again, it should not fail.

One possibility would be to describe it to Videoslots by email again in detail. Then they may contact Playtech again. By email is usually done more.

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Defoe
Amateur

Please for your opinion. Videoslots removes game & Playtech labels me as...

15th Jan. 2020, at 09:38 pm CET#3
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It was sent again to the operators,

Defoe



Defoe

This post has been translated automatically

v****2

Please for your opinion. Videoslots removes game & Playtech labels me as...

15th Jan. 2020, at 10:35 pm CET#4
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Liked this post: Avatar von Defoe Defoe
really unpleasant...something like that would really annoy me....
even more so the snotty answer from playtech...you didn't understand the game
not understood the game.
in my eyes, however, Videoslots would have to show a little
show a little backbone here and demand a clarification of the
situation after all they distribute playtech's products
well.

This post has been translated automatically

Defoe
Amateur

Please for your opinion. Videoslots removes game & Playtech labels me as...

15th Jan. 2020, at 11:30 pm CET#5
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Liked this post: v****2
vomvom12 wrote on 15.01.2020 at 22:35: really unschön...so what would also really annoy me....
even more so the snotty answer from playtech...you didn't understand the game
the game.
in my eyes, however, Videoslots would also have to show some
show a little backbone here and demand a clarification of the
situation after all they distribute playtech's products
well.

I have seen all this quite loose and thought there is a quick solution for
but when the Live Chat sent me the answer from Playtech
i really lost all nerves,
Explain the game and the bonus spin and then write
`'your player probably didnt understand how the game & bonus feature works``
I think they have swum at some point against a lock there from Playtech
Game is completely gone so is my history
I am lucky to have taken these pictures
I don`t care about the possible win
But not that they get away with it

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Dbac79
Elite

Please for your opinion. Videoslots removes game & Playtech labels me as...

16th Jan. 2020, at 12:52 pm CET#6
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i also had a problem with VS because of a playtech game, everybodys Jackpot, have won a share of the jackpot that was not credited, only after about 7 days and in the time the game was no longer available, so I can only say that I had to determine every time the chat suppert that do not have the slightest idea how everybodys jackpot works therefore I find such a statement as "they have not understood the game" more than brazen what is there please not understand? an error message is an error message but to understand that is enough to ask what is going wrong

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Kleinkariert
Expert

Please for your opinion. Videoslots removes game & Playtech labels me as...

16th Jan. 2020, at 01:46 pm CET#7
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Defoe wrote on 01/15/2020 at 11:30 pm
I was pretty relaxed about it all and thought there was a quick fix for it
but when I got the answer from Playtech in the live chat
i really lost all nerves,
Explain me the game and the bonus spin and then write
`'your player probably didnt understand how the game & bonus feature works``
I think they have swum at some point against a lock there from Playtech
Game is completely gone so is my history
I am lucky to have taken these pictures
I don`t care about the possible win
But not that they get away with it

Quick fixes are only available when things go the other way. Player problems would be swept under the rug if there were no regulator and Affiliate sites. Even now, solutions are delayed for weeks because no one feels responsible.

Another point is that many gambling addicts wanted to get money, free spins, etc. through some scams and it took a lot of time. As a result, there is now a kind of general suspicion, every player who has a concern is immediately labeled as a problem gambler.

Apart from that, people who have little idea of the casino often work at the support, it is also not a novelty that there are entire call centers that work for several casinos at the same time. Most of the time you get out of the support about what is on the FAQ page. They may also have an overview of the user account, but they can't really do much most of the time. Know unfortunately only very few casinos that have at least something independently thinking employee employed as a supporter, does not always have to be better. They can all have a bad day.

At Videoslots it takes from experience 2-3 weeks until it comes to the solution. For very small things a few days, but as soon as you have to ask a Provider or look at something closer it will be more the former.

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skyro
Experienced

Please for your opinion. Videoslots removes game & Playtech labels me as...

16th Jan. 2020, at 02:01 pm CET#8
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really annoying, I just wonder why exactly you get this error. The game must have been online for a while and played by hundreds of thousands of people. I would also try a different browser, I heard Chrome in incognito mode is really good for this because of the cookies. If I understand correctly you should have gotten a feature a few times, but it didn't load and an error came up? Should it come to a clarification, what are you hoping for? Just wondering out of curiosity, do you want money back for it or something? I think you can no longer understand what you would have won. But there you can see that not everything runs smoothly with these slots... I can also remember the one or other moment where certain lines simply have not paid or I had free spins then flew out and they were gone. Totally annoying.

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Dbac79
Elite

Please for your opinion. Videoslots removes game & Playtech labels me as...

16th Jan. 2020, at 04:20 pm CET#9
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skyro wrote on 16.01.2020 at 14:01: really annoying, I just wonder why exactly you get this error. The game must have been online for a while and played by hundreds of thousands of people. I would also try another browser, I heard Chrome in incognito mode is really good for this because of the cookies. If I understand correctly you should have gotten a feature a few times, but it didn't load and an error came up? Should it come to a clarification, what are you hoping for? Just wondering out of curiosity, do you want money back for it or something? I think you can no longer understand what you would have won. But there you can see that not everything runs smoothly with these slots... I can also remember the one or other moment where certain lines simply have not paid or I had free spins then flew out and they were gone. Totally annoying.

eighentlich it should be understandable what the feature should have paid, at least for playtech, if the game is of course no longer playable on the site you can not even see his game history and is dependent on what the manufacturer claims

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Defoe
Amateur

Please for your opinion. Videoslots removes game & Playtech labels me as...

16th Jan. 2020, at 04:31 pm CET#10
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skyro wrote on 16.01.2020 at 14:01: really annoying, I just wonder why exactly you get this error. The game must have been online for a while and played by hundreds of thousands of people. I would also try another browser, I heard Chrome in incognito mode is really good for this because of the cookies. If I understand correctly you should have gotten a feature a few times, but it didn't load and an error came up? Should it come to a clarification, what are you hoping for? Just wondering out of curiosity, do you want money back for it or something? I think you can no longer understand what you would have won. But there you can see that not everything runs smoothly with these slots... I can also remember the one or other moment where certain lines simply have not paid or I had free spins then flew out and they were gone. Totally annoying.

I have the same game in another OC in the same browser can play without such an error message,
For me, the whole thing is simply about getting a proper answer and that this error is admitted.
If the error code had not occurred a little later last time, I would not have realized that something loads there,
it simply can not be.
I would have accepted an explanation and admission on the part of Playtech/Videoslots and then this would have been eaten for me.
Only through the response from Playtech, this became important to me personally,
In the meantime I would like to have my complete bets on this game at least back.
I don't need to go through all the trouble because of 25-30 Euro bets (especially because I am very satisfied with Videoslots)
But it can not be that we as players are the culprits for everything and if they screw something up we should be fobbed off with a 0815 answer.

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