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Online Casinos in general: platincasino does not pay out win (Page 2)

Topic created on 29th Jan. 2021 | Page: 2 of 4 | Answers: 30 | Views: 12,522
Bockwurscht
Rookie
Kleinkariert wrote on 30.01.2021 at 13:51
I also find the ambiguities in Verification and possible checks impossible. But people who initiate cashbacks are usually a type of person I personally would not like to meet, I can understand why some do it. But the blame then comes largely from the player himself and can not simply be shifted.

I understand what you mean, but I also understand people who do CB. I don't feel entertained by the OCs anymore, I feel exploited. That's probably the reason for the ambition of people to make a CB.
If I think about what I had to submit everything, only so that the payout can take place, it is a cheek. The casino insinuates me every time I would be a fraud.
My identity card is recognized worldwide! Likewise my Perso, KK or what else
Only the OC insinuates me subliminally, I would not be this person or my money would come from other sources.No I do not feel more comfortable, because it must be presented with each major payout a stupid stupid document,. Why should I upload the same documents every few weeks ?

And woe is me, there is something wrong .! After my move, the address on the ID card was no longer enough, I had to present a certificate from the municipality!!! And a change of address on the passport is even stamped by the authorities etc.
I must say it is enough for me now to be constantly seen as a CUSTOMER who has nothing better to do than to lie and cheat the casino. I already have hundreds of thousands of Euros in spins at Platin and am still treated like the last cockroach

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Kleinkariert
Expert
Bockwurscht wrote on 30.01.2021 at 14:06
I understand what you mean,but I also understand people who do CB. I feel that I am no longer entertained by the OCs but exploited, that's probably where the ambition of people to make a CB comes from.
If I think about what I had to submit everything, only so that the payout can take place, it is a cheek. The casino insinuates me every time I would be a fraud.
My identity card is recognized worldwide! Likewise my Perso, KK or what else
Only the OC insinuates me subliminally, I would not be this person or my money would come from other sources.No I do not feel more comfortable, because it must be presented with each major payout a stupid stupid document,. Why should I upload the same documents every few weeks ?

And woe is me, there is something wrong .! After my move, the address on the ID card was no longer enough, I had to present a certificate from the municipality!!! And a change of address on the passport is even stamped by the authorities etc.
I must say it is enough for me now to be constantly seen as a CUSTOMER who has nothing better to do than to lie and cheat the casino. I have hundreds of thousands of Euros in spins at Platin and I am still treated like a cockroach

This is a problem the whole industry has right now, but it is also heavily on the regulators. Especially the MGA and also the highly praised UKGC are no benefactors and make it difficult for the player to pay out massively. The regulators regularly set new hurdles and then the casinos should adhere to it and then just interpret it as it suits them. Many of the rules are also not clearly expressed and basically any casino can get a penalty the supervisory authority has a desire to do so. Therefore, all documents are always requested across the board and what those documents should be that each casino will decide for itself.

It is sad that the regulatory authorities are so bad and unworldly, but also a pity that the casinos do not try to find a good solution. Many casinos also do that intentionally to not pay out, just the documents when paying out are first queried me animal up. These are problems that exist since there are Online Casinos but no supervisory authority which are always on the players' welfare look away.

It's all not so easy.

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Bockwurscht
Rookie
Kleinkariert wrote on 30.01.2021 at 14:58
This is a problem what the whole industry has right now, but it's also heavily on the regulators. Especially the MGA and also the highly praised UKGC are no benefactors and make it massively difficult for the player to pay out. The regulators regularly set new hurdles and then the casinos should adhere to it and then just interpret it as it suits them. Many of the rules are also not clearly expressed and basically any casino can get a penalty the supervisory authority has a desire to do so. Therefore, all documents are always requested across the board and what those documents should be that each casino will decide for itself.

It is sad that the regulatory authorities are so bad and unworldly, but also a pity that the casinos do not try to find a good solution. Many casinos also do that intentionally to not pay out, just the documents when paying out are only queried me animal up. These are problems that exist since there are Online Casinos but no supervisory authority which are always on the players' welfare look away.

It's all not so easy.l

Unfortunately, yes, but where money is involved, fraud is usually not far away. I assume that the gambling lobby in Malta has great influence or here and there also like to make common cause.

Let's call it then not Beteug but gängelei etc.. I expect as a player the same handling of my money as vice versa. If I pay in, I also expect immediate payout and no games.
Despite multiple Verification, I may now wait at Wunderino until it is checked again. I may submit my KK once again. We are talking about about 10 days and 11,500 euros that can not be paid out, because I hear every time a different excuse

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Anonym
Fortunately, the whole thing has never happened to me - until the introduction of the transitional regulation, I mainly played at VS & MrVegas and there I always got any amount paid out without any problems.
No matter if 500€ or 5000€, money was on my e-wallets within minutes
Since the 5 seconds rule and the maximum bet simply do not work for me, I have now changed casinos
Since then, I must admit, I have not had a win over 1000€ and my highest payouts were sometimes 500€ here, sometimes 500€ there - amounts where the casino's usually still make no problems, if you are one of the players who regularly Deposit a lot
Which of course does not always have to be the case, as other cases show
However, even if I'm in my opinion relatively good casino's out, I play meanwhile always with the thought in the back of my mind, what if you land a BIG HIT, do you get your money then?
That is really sad
A one-time Verification, preferably also a very extensive one in advance should be enough and then you should be allowed to play worry-free
This circus that more and more casinos organize to not have to pay out is disgusting
So far Platincasino has always paid out without complaint, but as I said, in relation to my deposits, all small amounts
Since you really wonder what comes if you win once larger
Makes everything no longer really much fun but it's your own fault

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Falke
Expert
Kleinkariert wrote on 30.01.2021 at 14:58
This is a problem what the whole industry has right now, but it's also heavily on the regulators. Especially the MGA and also the highly praised UKGC are no benefactors and make it massively difficult for the player to pay out. The regulators regularly set new hurdles and then the casinos should adhere to it and then just interpret it as it suits them. Many of the rules are also not clearly expressed and basically any casino can get a penalty the supervisory authority has a desire to do so. Therefore, all documents are always requested across the board and what those documents should be that each casino will decide for itself.

It is sad that the regulatory authorities are so bad and unworldly, but also a pity that the casinos do not try to find a good solution. Many casinos also do that intentionally to not pay out, just the documents when paying out are first queried me animal up. These are problems that exist since there are Online Casinos but no supervisory authority which are always on the players' welfare look away.

It's all not so easy.

And in the end, both the supervisory authority and the casinos violate current EU law. Certain documents may not even demand the.

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Jojuaax3
Rookie
Never had any problems with Platin.
Also already paid out 3700€.

Except for the three documents (ID, bank statement - which was blacked out except for the most necessary and proof of address) I needed nothing

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Anonym
I have already paid out 2500€ at Platin (but after a long Verification process). Now another 7000€ are in the pipeline, takes already longer than the previous payout. Hopefully everything works out, I will report here.

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Anonym
Here I am again. As if anyone is reading along here, the payout was just confirmed.

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DrGambling95
Rookie
Daywalker wrote on 01/29/2021 at 7:47 pm: hello forum,

i have the last few months only lost in the Platin casino now I was lucky today and have won with my Trustly Deposit of 200€ around the 5400€,
now the casino wants to have a EDD proof and account statement? and salary certificate etc I should prove with what money I play what is that supposed to mean all at once hardly I win a fraucht part of what I won the last few months and only annoyance and I should prove evidence just as about wins in other casinos if I play with this money or if I have savings account and I play with it how ridiculous is that please now please can you give me advice what can I do so that I come to my winnings? please answer and help me as soon as possible

If you want your money you should do this. I had to do last week after depositing over 50,000 euros this year. Everything worked without problems. If you have nothing to hide they will pay out too!
Platin is definitely serious in the subject, is still one of the few fair and correct out there!

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DerHamburger87
Top Member
DrGambling95 wrote on 03/24/2021 at 11:26 AM
If you want your money you should do that. Had to do it last week too after depositing over 50k this year. Did everything without any problems. If you have nothing to hide they will pay out too!
Platin is definitely serious in the subject, is still one of the few fair and correct out there!

Nonetheless, this approach is pure chicanery. That the money source is questioned at the withdrawal request but you can gamble away house and yard there and no one cares.
If the win comes after countless losses, proof is required. Serious casinos do this when depositing, where it would also make sense in terms of player protection.
I would bring the proof here and then be permanently blocked at Platin.
There are ENOUGH casinos that do not operate this chicanery and pay out quickly.
If a casino requires such documents, regardless of whether it is required by the regulatory authority, it is no longer a reputable Provider for me.

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