since SlotsMillion has turned its back on the German market, I have decided to go with PlatinCasino...
Now I had 1-2 issues ( among other things, my status of bronze does not change, although I have already made several deposits ).
Only it seems to me IMPOSSIBLE to reach them, no matter what time. Supposedly waiting position 6, after 45 min I had no more desire. This afternoon position 14 (since I no longer waited)
Now chat is offline, thought well I leave ne message - does not go error message?
Yep, it always takes forever; you have to bring a lot of time and patience. I've already waited two hours and got a text module as an answer that doesn't fit the topic
Platin is just all along a casino for masochists xD...
In case of doubt... you better look for a "serious" casino, almost anything is better than Platin.
Platin Casino support works only in Platin status and even then the chat is not the right way, but via email to the VIP team - the only way to quick answers
Without Platin support you need patience, staying power and nerves of steel
a fundamental problem with many live chats are the standard answers. copy & paste and then you get turned away. that's why you should always remember who of the employees could really help you and then always get connected to that person.
I have since closed my account there, the support there is really disgusting.
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Anonym
Former Member
Platincasino Support
13th Jul. 2021, at 03:35 pm CEST#8
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ramb00 wrote on 13.07.2021 at 12:54 pm: Have meanwhile closed my account there, is really abnormal the support there.
In the Platin Casino you have to pay for "good" support, at least 1000€ per month
In the Platin staus you can write via email to the Platin support and actually almost always gets a timely response - with the ladies and gentlemen I was actually always satisfied.
Everything below Platin means you are lost - to reach the Live Chat really once in under an hour and without being kicked out is comparable to a max. win in any game
I will never understand how some casinos can't manage to provide fast support, fast payouts etc. in 2021 - when I consider how many casinos offer this without any problems, it must be that these casinos just don't want it
Matthlign wrote on 13.07.2021 at 15:35
In Platin Casino you have to pay for "good" support, min 1000€ per month
In the Platin staus you can write via e-mail to the Platin support and actually almost always gets a timely response - with the ladies and gentlemen I was actually always satisfied.
Everything below Platin means you are lost - to reach the Live Chat really once in under an hour and without being kicked out is comparable to a max. win in any game
I will never understand how some casinos can't manage to provide fast support, fast payouts etc. in 2021 - when I consider how many casinos offer this without any problems, it must be that these casinos just don't want it.
Unfortunately, I can only agree with that. And I am also of the opinion that if the casino at least a little bit in his players is such a circumstance without problems can be abolished. (Hiring employees, optimizing support) Just currently where everything is changed, taxes etc. are calculated up and you may have many questions, it would be great for the non-platin players (I am one) to achieve adequate support
Platincasino Support
Nobody has liked this post so far
since SlotsMillion has turned its back on the German market, I have decided to go with PlatinCasino...
Now I had 1-2 issues ( among other things, my status of bronze does not change, although I have already made several deposits ).
Only it seems to me IMPOSSIBLE to reach them, no matter what time. Supposedly waiting position 6, after 45 min I had no more desire. This afternoon position 14 (since I no longer waited)
Now chat is offline, thought well I leave ne message - does not go error message?
Do you have similar experiences?
Thanks and VG
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Platincasino Support
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Jubla2014, 
ramb00
Platin is just all along a casino for masochists xD...
In case of doubt... you better look for a "serious" casino, almost anything is better than Platin.
+Shitstorm on+
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Platincasino Support
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ramb00
Without Platin support you need patience, staying power and nerves of steel
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Platincasino Support
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Platincasino Support
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Platincasino Support
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supermode
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Platincasino Support
Liked this post:
supermode
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Platincasino Support
Nobody has liked this post so far
In the Platin Casino you have to pay for "good" support, at least 1000€ per month
In the Platin staus you can write via email to the Platin support and actually almost always gets a timely response - with the ladies and gentlemen I was actually always satisfied.
Everything below Platin means you are lost - to reach the Live Chat really once in under an hour and without being kicked out is comparable to a max. win in any game
I will never understand how some casinos can't manage to provide fast support, fast payouts etc. in 2021 - when I consider how many casinos offer this without any problems, it must be that these casinos just don't want it
This post has been translated automatically
Platincasino Support
Nobody has liked this post so far
Unfortunately, I can only agree with that. And I am also of the opinion that if the casino at least a little bit in his players is such a circumstance without problems can be abolished. (Hiring employees, optimizing support) Just currently where everything is changed, taxes etc. are calculated up and you may have many questions, it would be great for the non-platin players (I am one) to achieve adequate support
Earn enough from the non-platinum players
VG
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