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Online Casinos in general: Neteller account suddenly in the red

Topic created on 30th Oct. 2020 | Page: 1 of 2 | Answers: 14 | Views: 3,268
Marqes
Expert
Hey guys..I need your help.
I just wanted to Deposit something and log into my Neteller account.

Suddenly there is a minus amount. Then I look in the history and see that there were chargebacks, the last deposits.

Oh no .... I suspect that my bank has reversed the last Neteller charges and I get mail in the next few days.

So I have never experienced anything like this and I have been paying in and out with Neteller for years.

And yes, my account was and is funded and I see the credits but not (yet) to my checking account.

Has anyone had this before?

Thanks for your help.

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T****s
Jo I had also times, support written to and they have corrected it again.

Greeting

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Marqes
Expert
So it was debited from the account normally.
I've never had that before.
What should be different this time than the 1000 times before?

I think unfortunately rather that the bank has booked back (gamble).

Neteller is simply a prepaid credit card or an online wallet.

Hopefully there is no trouble.

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T****s
If it was booked back it must be on your account ??

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Marqes
Expert
Yes not!
Minus in Neteller is displayed as a chargeback in Neteller.

And on the checking account is everything as it was..so the deposits from a few days ago as debited.

Maybe it changes in the course of the day but chargebacks should be seen immediately.


Did you really have it exactly like that?

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T****s
Yes, it was the same for me, with Neteller you can't go into the red at all.

Would write to the support of Neteller the correct your account balance then again.

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k****8
Would write to support that certainly clarifies 😊

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Jubla2014
Top Member
Servus!

Do not worry, Neteller corrects that, probably a system error!

I had in all the years also once, support written to, was done immediately on the part of Neteller.

You can also contact the German-speaking customer service by phone, unfortunately I do not have the phone number at hand, because I'm just at work.


Have a nice day!

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Marqes
Expert
So the Neteller support is under all sau.

After now three days finally came an answer..but there was no correction or help..no.
My account was blocked and I should hold my ID next to my face and take a picture.
Hello?!
Even if that counts for Verification, that doesn't solve my problem.
What does that have to do with the real thing now?!
Nothing at all.

I use Neteller for several years and am Vip..so you deal with Vips.
Quite badly I find that.

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Begbie
Elite
Tobias wrote on 30.10.2020 at 00:37: with Neteller you can't fall into the minus at all.

Yes you can.

Which bank @ Marques?

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