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Online Casinos in general: Muchbetter is likely to return for DE

Topic created on 09th Mar. 2024 | Page: 1 of 7 | Answers: 92 | Views: 4,985
XxxGamerXxx
Amateur
Hey guys,

did you also get a call from MuchBetter? I got a call from the UK yesterday, but a lot of them are scams, so I didn't answer. Today I answered and they told me that they are currently calling the VIPS to tell them that they will receive an e-mail next week informing them that they can use muchbetter again.

Hmm, I'm curious. Muchbetter was really much better compared to other e-wallets.

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Toastbrot
Amateur
I only refer to this thread and the fact that MuchBetter has now withheld customer funds for over a year.

https://www.gamblejoe.com/forum/online-casinos/einzahlung-auszahlung/muchbetter-dienstunterbrechung-328326/#p328326


Anyone who entrusts them with even one cent again after this story is only to blame 😉

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frapi07
Expert
I haven't used MB and wasn't affected, but I would also advise against using it if they really are going to be available in Germany again. No matter how better they will be compared to other e-wallets, I wouldn't want to experience the inferno that customers experienced.

That's why you should withdraw your money as soon as you can and delete your account there.

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gamble1
Legend
frapi07 wrote on 09.03.2024 at 23:25: I haven't used MB and wasn't affected, but I would also advise against using it if they really are available in DE again. No matter how better they will be compared to other e-wallets - I wouldn't want to experience the inferno that customers have experienced.

That's why you should withdraw your money as soon as you can and delete your account there.

We can only hope that everyone gets their money back because nobody can do anything about what they messed up, no matter who it was in the end


Muchbetter is then a financial service Provider and a financial service provider who loses customer money I really can't imagine that the Bafin will give permission and if they do, the pitchforks will certainly be brought out and the Bafin will be forced to deny permission I mean hello alone with the people here in the forum there are loosely estimated 20k open alone the dear Kleo I think had about 4,000 € on the wallet which was withheld through no fault of her own

That would be a scandal if they were simply allowed to work again as long as there are still sums to be paid back

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frapi07
Expert

gamble1 wrote on 10.03.2024 at 01:14:
One can only hope everyone gets their money back because nobody can do anything about what they screwed up no matter who it was in the end


Muchbetter is then a financial service Provider and a financial service provider who loses customer money I really can't imagine that the Bafin gives permission and if they do it the pitchforks will surely be brought out and the Bafin will be forced to deny permission I mean hello alone with the people here in the forum there are loosely estimated 20k open alone dear Kleo I think had about 4.000 € on the wallet which was withheld through no fault of her own

It would be a scandal if they were simply allowed to work again as long as there are still sums to be paid back

Yes, one can only hope so.

As far as I know, Kleo had a good double that. It was almost 10k. I seem to remember that she won Platin after a long time and a lot of money and then this happened

I can't really believe it yet anyway. There were often messages saying "MB will pay out the money soon" and so on. Then, according to MB, you had to apply for a "refund", so to speak. You had one week to do this. I can well remember being shocked, because it can't be that you get so little time for it. I also think it's totally unfair to submit an application. I don't care whether there is an authority behind it or not. The customers didn't screw it up.

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kleo7777
Experienced
Hey dear ones I am back from the sinking yes my money is still there and you don't believe that I give up nothing there I tried it then also with my own lawyer but nope even the mail from him came back that this insolvency address does not exist! Partly I got really angry ...... yesterday I got the info that it should start again on 13.03 according to MuchBetter support one told me the date he could not confirm but yes they will come back the next days. If that's true I'll clear everything out and never put any money on it again

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kleo7777
Experienced
By the way, I have read various amounts that are on my wallet and tell you it is a total of 8721,- Euro which is made up of the then win at platin and some refunds from various online purchases because they only pay it back to what you paid with! You can imagine how fast I am when this is released;-) ... but I also know that it has hit others even harder so never again money there

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Xavi22
Expert

kleo7777 wrote on 10.03.2024 at 08:30: By the way, I have read various amounts that are on my wallet and tell you it is a total of 8721,- Euro which is made up of the win at platin at that time as well as some refunds from various online purchases because they only pay it back to what you paid with! So you can imagine how fast I am when this is released;-) ... but I also know that it has hit others even harder so never again money there

That's tough. Imagine they come back now, but you still don't have your money and can't use it. In comparison, it was peanuts for me.

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frapi07
Expert

kleo7777 wrote on 10.03.2024 at 08:30: By the way, I have read various amounts that are on my wallet and tell you it is a total of 8721,- Euro which is made up of the win at platin at that time as well as some refunds from various online purchases because they only pay it back to what you paid with! You can imagine how fast I am when this is released;-) ... but I also know that it has hit others even harder so never again money there

I'm glad to hear from you again ^^ Did you happen to read the forum?

I really hope so for you. 9000€ is a lot. It's really outrageous that you can't claim interest on arrears, but in this situation I'd be happy if it was finally paid out.

kleo7777 wrote on 10.03.2024 at 08:21: Hey dear ones I am back from the sinking yes my money is still there and you don't believe that I give up nothing there I tried it then also with my own lawyer but no even the mail from him came back that this insolvency address does not exist! Partly I got really angry ...... yesterday I got the info that it should start again on 13.03 according to MuchBetter support one told me the date he could not confirm but yes they will come back the next days. If that's true I'll clear everything out and never put any money anywhere again

Interesting. They weren't actually insolvent. They were just no longer able to offer services in certain countries. They are still operating and are in the process of launching new products/services on the market (Wear your payment device (muchbetter.com).

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kleo7777
Experienced

Xavi22 wrote on 10.03.2024 08:55:

It's tough. Imagine they come back now, but you still don't have your money and can't use it. It was peanuts for me in comparison.

Of course it's tough... I call it a different way of saving, I was able to look at my money in the app for 13 months . .and spend nothing so you want to have fun

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kleo7777
Experienced

frapi07 wrote on 10.03.2024 08:58:

Interesting. They weren't insolvent per se. They were just no longer able to offer services in certain countries. They are still operating and are in the process of launching new products/services on the market (Wear your payment device (muchbetter.com).

Read and studied everything... They have been operating publicly again since September 2023 and many have also received their money ... Only Germany, Austria are still waiting and the Norwegians have been hit the hardest and there are quite a few because MuchBetter has clearly said that they will cease operations in September 2023 and there is no way to refund their money, which I think is absolutely wrong .... I am curious to see if it is true now because the announcement has been made many times and nothing has happened

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frapi07
Expert

kleo7777 wrote on 10.03.2024 09:16:

Everything read and studied... they have been operating publicly again since September 2023 many have also received their money ... Only Germany, Austria is still waiting and the worst hit are the Norwegians and there are some because MuchBetter has clearly said that in September 2023 operations will no longer start and there is no way to refund the money to their side that I find absolutely wrong .... I am curious if it is true now because the announcement has often happened nothing has happened

I had a look to see if I could find anything. Really interesting.

I'll put the link here for anyone who's interested: EEA Relaunch - Germany/Austria - MuchBetter FAQ

There are also other questions on the left, e.g. that they no longer want to operate in Norway. It would be interesting to know why they decided to do this Maybe there was more pressure from the legal side?

At least they claim that the people in Norway will also get their money. Well...

Let's hope they really get it right.


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R3hab
Expert
Keep your fingers crossed that you get your money

Had also used that once is really against me that there was stress
But how could they just freeze everyone's money lol
Was that because of the regulations from Germany or how did that come about?
That should have escalated

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frapi07
Expert
R3hab wrote on 10.03.2024 at 12:05: Keep your fingers crossed that you get your money

Had also used that once is really against me that there was stress
But fierce how could they just freeze everyone's money lol
Was that because of the regulations in Germany or how did that come about?
That should have escalated

No licensing for Europe. They would have made themselves liable to prosecution if they had offered further services - even if it was to pay out customer money. I think I read that it worked quite normally elsewhere. But I can't remember exactly where.

I also believe that an authority was involved. They froze everything, not MB.

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Toastbrot
Amateur
I only believe that they will return when it happens. I've read too many announcements from them and so far nothing has happened for customers in Germany/Austria... But I'm curious if everything will really be paid out now

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