Elovegas wrote on 11/23/2020 at 9:13 pm
Same with me... . Won on friday.... . Saturday was then verified the ID. Sunday I then wrote to the support and it said "account is still in the routine security check" . .. This morning then ne mail with the request to upload a selfie with ID and a note with date in front of my open Porfil where my email address is to be recognized. .. First photo was just rejected because of "low quality... Am now curious whether I still get my money
A casino with this selfie number is directly out for me
I asked again in the chat how long the email will be sent to me. 2 employees have confirmed to me that the Deposit limit there from the creation date is valid for 1 month. In my case from 28.12.2020 to 28.01.2021. Now a third employee tells me that your manager said that it is valid until the end of a month. I can not imagine with the best will in the world. A technical error has already admitted the one employee. I have also held everything. Suddenly, my deposits of 688 € to 620 € reduced???
Can someone give me advice on how to best behave now? Thank you very much
Ideclarewar wrote on 04.01.2021 at 19:12: I asked again in the chat how long the email will be sent to me. 2 employees have confirmed that the Deposit limit there from the creation date is valid for 1 month. In my case from 28.12.2020 to 28.01.2021. Now a third employee tells me that your manager said that it is valid until the end of a month. I can not imagine with the best will in the world. A technical error has already admitted the one employee. Have also everything festgehalten. Suddenly, my deposits of 688 € to 620 € reduced???
Can someone give me advice on how to best behave now? Thank you very much
Ok nothing has decreased. Was my mistake. Had only the last 7 days displayed. Nevertheless, it all seems strange to me
Ideclarewar wrote on 04/01/2021 at 19:35
Ok nothing has decreased. Was my mistake. Had only the last 7 days displayed. Still, it all seems weird to me.
The limits always apply to the selected period. For example, 30 days, calendar months are irrelevant, would also otherwise have little sense.
I wonder though if you should really get your money back. If you had won, you certainly would not have said anything:D
Ideclarewar wrote on 04/01/2021 at 20:42
I wonder too. But you see me so far also in the right or?
Surely I would not have said anything there.
The "reason for complaint" is certainly justified. As long as you can document beyond doubt that you were able to Deposit while you had already reached your active deposit limit, nothing stands in the way of an official complaint.
I would take a look at the terms and conditions of Avento, to what extent they can be held responsible for technical errors.
Will then just certainly have to reckon with a few questions from the casino
You should not believe the statements of a chat employee too much, they are usually not trained and tell you anything.
You see, 3 employees and 2 different statements.
upola wrote on 04.01.2021 at 22:13: You should not believe the statements of a chat employee too much, they are usually not trained and tell you anything.
You see, 3 employees and 2 different statements.
I agree with you completely. The only competent was probably the one who has acknowledged the technical error and also assured me that I have set the limit on 28.12.2020 at 13:19 clock for 300 € and then only made my deposits. Have it really all recorded in black and white. Both the chat history as well as the deposits with time, date, etc.. Have Caro times written privately. Let's see what you think. Just wait and see. Maybe the said email from the service comes soon
Thanks to Caro and with some back and forth Mr Bit refunded me 230€. Very commendable of you. So here again a thousand thanks to Caro that you have stood up for me.
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A casino with this selfie number is directly out for me
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Mr Bit Casino Review
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We wish you all the best in cosmic wins!
I really hope that they will be so accommodating and refund me the Euros I deposited over the actual limit
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Can someone give me advice on how to best behave now? Thank you very much
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Mr Bit Casino Review
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Ok nothing has decreased. Was my mistake. Had only the last 7 days displayed. Nevertheless, it all seems strange to me
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Mr Bit Casino Review
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The limits always apply to the selected period. For example, 30 days, calendar months are irrelevant, would also otherwise have little sense.
I wonder though if you should really get your money back. If you had won, you certainly would not have said anything:D
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Mr Bit Casino Review
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I ask myself the same. But you see me so far also in the right or?
Surely I would not have said anything there.
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Ideclarewar
The "reason for complaint" is certainly justified. As long as you can document beyond doubt that you were able to Deposit while you had already reached your active deposit limit, nothing stands in the way of an official complaint.
I would take a look at the terms and conditions of Avento, to what extent they can be held responsible for technical errors.
Will then just certainly have to reckon with a few questions from the casino
This post has been translated automatically
Mr Bit Casino Review
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Ideclarewar
You see, 3 employees and 2 different statements.
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I agree with you completely. The only competent was probably the one who has acknowledged the technical error and also assured me that I have set the limit on 28.12.2020 at 13:19 clock for 300 € and then only made my deposits. Have it really all recorded in black and white. Both the chat history as well as the deposits with time, date, etc.. Have Caro times written privately. Let's see what you think. Just wait and see. Maybe the said email from the service comes soon
This post has been translated automatically
Mr Bit Casino Review
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