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Online Casinos in general: Lapalingo Payout/Verification

Topic created on 01st Feb. 2019 | Page: 1 of 1 | Answers: 4 | Views: 2,969
Gliedde
Visitor

Lapalingo Payout/Verification

1st Feb. 2019, at 10:31 pm CET#1
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Good evening,
today I won some money at Lapalingo online casino.
I have had the account there for about 6-9 months
After the win I wanted to request a withdrawal but there I am asked for a Verification of identity, which I have already made and confirmed a long time ago.
2018-09-07 22:03:13 ID Confirmed

2018-09-07 22:03:22 ID Confirmed




This is my first withdrawal and I have not activated any Bonuses or anything else with today's Deposit
My account balance was at 0€!

Now my question, why is there no live support anymore? And why am I asked to identify myself although I have already verified?

This post has been translated automatically

wettibernd
Expert

Lapalingo Payout/Verification

2nd Feb. 2019, at 12:18 am CET#2
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Usually they want a screenshot of your online banking or a scanned account statement showing your name and account number. But contact the chat to find out exactly what they want.

This post has been translated automatically

Anonym

Lapalingo Payout/Verification

2nd Feb. 2019, at 12:23 am CET#3
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The ID card is not enough, they need another document (e.g. registration confirmation, bank statement, electricity bill, etc. -> one of them). The Live Chat is only displayed when it is online. But you can also contact them via the contact form, etc..

Don't worry, if you haven't given false information now, you will most likely get the money. You hear a lot of bad things about Lapalingo, but they are still much better than Wunderino, for example, and even there you get your money.

This post has been translated automatically

Anonym

Lapalingo Payout/Verification

2nd Feb. 2019, at 12:26 am CET#4
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Ankor wrote on 02/02/2019 00:23: The ID is not enough, they need another document (eg, registration confirmation, bank statement, electricity bill, etc. -> one of them). The Live Chat is only displayed when it is online. But you can also contact them via the contact form, etc..

Don't worry, if you haven't given false information now, you will most likely get the money. You hear a lot of bad things about Lapalingo, but they are still much better than Wunderino, for example, and even there you get your money.

You better yourself !!! #short version

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Gliedde
Visitor

Lapalingo Payout/Verification

2nd Feb. 2019, at 12:16 pm CET#5
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Thanks for the quick responses
I have just photographed and uploaded a bank statement
I will report as soon as this has been confirmed.

This post has been translated automatically

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