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Online Casinos in general: Lack of player protection bwin

Topic created on 10th Dec. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,452
Unluckygambler
Hello people,

i was actually always satisfied with bwin, but now I have to let off steam about the Player protection and hinhsltetik when it comes to payouts. Have won 3 days ago 1300 euros. This I have then played down to 700 euros. After the payout of the 700 euros I wanted to lock myself via the emergency button in the slots for 24h, because I already knew that I am extrwm susceptible to cancel the payout again.

What can I say, via the cell phone the lock button does not work. I could click like a madman, of course nothing has done. I still kept my feet still until the next day. When it started to itch again, the payment was of course still cancelable. The rest you can imagine.

I have now permanently blocked me at bwin and told them that I would like to have my money, because buttons for self-exclusion do not work, but are required by the new gambling law. If necessary, I also sue, that was just too brazen for me this time.

Has anyone already made similar experiences?

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KennyKenner
Rookie
At bwin the lock button must be pressed for 3s so that the 24h lock takes effect... Possibly the problem was here...?

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Unluckygambler
KennyKenner wrote on 10.12.2020 at 17:51: At bwin the lock button must be pressed for 3s so that the 24h lock takes effect... Possibly the problem lay here..?

I also tried, even longer than 3 sec. Even the link behind I tried to call. No chance. I would not annoy the 700 euros, if I had not tried to counteract the temptation

About the mobile chrome browser it definitely does not work

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DaseR92
Amateur
Next time set yourself stake/loss limits, then you can't gamble your money away again.

Even if you cancel your withdrawal 100 times.

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Unluckygambler
That definitely or have me now about dir oasis database lock. I am curious how bwin reacts. In my opinion, they must adhere to the requirements of ddm gambling law to obtain the license

Btw. I also had a Deposit limit of 100 euros per month. Withdrawals that have not yet been processed by bwin only to stall the player, for me also belong to the deposits

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