Mr. Green is absolutely reliable in terms of payouts, they take it very carefully, but when everything is through, there is also the money. No reason for an extended panic
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Anonym
Former Member
kFkA (short question short answer) about online casinos
Suissemoritz wrote on 13/01/2019 at 20:26: Has anyone ever cashed out a 5-digit amount at Mr Green? I've been waiting for my Verification for 2 days now and probably have to wait until Tuesday, according to customer service. Had to send the documents about 4 times, as each time something was "missing" or instead of scans, photos are needed. Then a few hours ago I had to send a Face ID ("selfie" with proof of identity in hand). Have unfortunately the fear that I will not get paid my money despite the waiver of Bonuses, etc...
LG Moritz
Mr Green is serious. Don't worry. If your documents are in order, you will get your money. Always got my money
kFkA (short question short answer) about online casinos
14th Jan. 2019, at 04:34 pm CET#357
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Ankor wrote on 01/14/2019 12:10 PM
Feel free to upload the winning picture if you were able to capture something nice.
Didn't do that unfortunately, just a screenshot after the win, but there you can't see how the win came about
Oh yes I contacted the customer service this morning, there it said in the course of the day the Verification will be completed. Just now I received the message that I have to be patient. After more than 65 hours
kFkA (short question short answer) about online casinos
15th Jan. 2019, at 12:36 pm CET#358
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Update:
I was put off until this morning. Twice I was even told that I was verified and that the payout was already being processed. When I then skeptically countered that I would be asked to upload documents if I wanted to initiate further payouts, I was suddenly told that I needed more patience and that I was not yet verified
Very hard for me to comprehend that they treat customers like this, very reminiscent of Wunderino. I just hope that my 30.000€ will be paid out. Does anyone know how the legal situation is, you can refer to Swiss law, for example, in case of default, there would come into play if necessary interest on arrears. Simply to also exert pressure.
Does it bring something to complain to the MGA to speed up the process? Or rather AsgGamblers.com?
I'm sure many think I'm exaggerating since I only won/arranged the payout on Friday, but for me as a student this is an extremely high amount.
With kind regards
Moritz.
P.S.: I have always been friendly and nice, even if not very enthusiastic and understanding for the further waiting time.
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Anonym
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kFkA (short question short answer) about online casinos
17th Jan. 2019, at 04:44 am CET#359
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Moin Moin have a question about Prankcasino regarding the 10% refund.does anyone know if this refers to the total bet?
Let's assume I have 200 Deposited since I should get back yes 20 euros.Or do I see that wrong?
Have a nice day
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Anonym
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kFkA (short question short answer) about online casinos
17th Jan. 2019, at 10:54 am CET#360
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sandor409 wrote on 01/17/2019 04:44: Moin Moin have a question about Prankcasino regarding the 10% cashback.Does anyone know if this refers to the total bet?
Let's assume I have 200 Deposited since I would have to get 20 euros back.Or do I see it wrong?
Have a nice day
200 € deposited and gambled -> Then yes, then you get 20 €
10% on your deposits if you have lost them or on the part you have lost (should you have partially cashed out).
kFkA (short question short answer) about online casinos
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Suissemoritz
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kFkA (short question short answer) about online casinos
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kFkA (short question short answer) about online casinos
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Suissemoritz
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kFkA (short question short answer) about online casinos
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Suissemoritz
Mr Green is serious. Don't worry. If your documents are in order, you will get your money. Always got my money
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kFkA (short question short answer) about online casinos
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kFkA (short question short answer) about online casinos
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Feel free to upload the winning pictures if you were able to capture something nice.
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kFkA (short question short answer) about online casinos
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Didn't do that unfortunately, just a screenshot after the win, but there you can't see how the win came about
Oh yes I contacted the customer service this morning, there it said in the course of the day the Verification will be completed. Just now I received the message that I have to be patient. After more than 65 hours
Really annoying these stalling tactics
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kFkA (short question short answer) about online casinos
Nobody has liked this post so far
I was put off until this morning. Twice I was even told that I was verified and that the payout was already being processed. When I then skeptically countered that I would be asked to upload documents if I wanted to initiate further payouts, I was suddenly told that I needed more patience and that I was not yet verified
Very hard for me to comprehend that they treat customers like this, very reminiscent of Wunderino. I just hope that my 30.000€ will be paid out. Does anyone know how the legal situation is, you can refer to Swiss law, for example, in case of default, there would come into play if necessary interest on arrears. Simply to also exert pressure.
Does it bring something to complain to the MGA to speed up the process? Or rather AsgGamblers.com?
I'm sure many think I'm exaggerating since I only won/arranged the payout on Friday, but for me as a student this is an extremely high amount.
With kind regards
Moritz.
P.S.: I have always been friendly and nice, even if not very enthusiastic and understanding for the further waiting time.
This post has been translated automatically
kFkA (short question short answer) about online casinos
Nobody has liked this post so far
Let's assume I have 200 Deposited since I should get back yes 20 euros.Or do I see that wrong?
Have a nice day
This post has been translated automatically
kFkA (short question short answer) about online casinos
Nobody has liked this post so far
200 € deposited and gambled -> Then yes, then you get 20 €
10% on your deposits if you have lost them or on the part you have lost (should you have partially cashed out).
This post has been translated automatically