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Online Casinos in general: Free spins not playable

Topic created on 08th Apr. 2022 | Page: 1 of 1 | Answers: 6 | Views: 1,585
Hamburgerhänger

Free spins not playable

8th Apr. 2022, at 09:15 am CEST#1
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Hi folks,

Vlt can one or the other say something about it or has itself the problem times had. About any Tip I am very grateful.

Game: Drill that Gold; Provider: Pragmaticplay


Problem: I got free spins in the above game on 60cent +15 cent super bet. After I pressed the first spin the game stopped, then I refreshed the game from that point I could not get into the game, it loads the bar until just before the end and then the bar stops, the game does not open. I have tried everything cookies, history, cache cleared dieverse browsers, both Android system and Apple, All games can be opened even the games from the same game manufacturer Pragmaticplay!

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Relisys81
Rookie

Free spins not playable

8th Apr. 2022, at 11:08 am CEST#2
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I had this 2-3 years ago once at another game in the energy casino. It hung like yours and there was a message "Event out of sequence"...the whole thing lasted - if I remember correctly - several days. Anyway, at some point it started normally and also the free spins came back correctly. So you just have to wait, I had contacted the support there but they were no help.
I cross my fingers that it works again quickly 🍀🍀🍀

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Hamburgerhänger

Free spins not playable

8th Apr. 2022, at 11:43 am CEST#3
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Nobody has liked this post so far
Relisys81 wrote on 08.04.2022 at 11:08: I had this 2-3 years ago once in another game in the energy casino. It hung like yours and a message came up "event out of sequence"...the whole thing lasted - if I remember correctly - several days. Anyway, at some point it started normally and also the free spins came back correctly. So you just have to wait, I had contacted the support there but they were no help.
I'll keep my fingers crossed that it works again quickly 🍀🍀🍀

Thank you first of all. Yes to the support of Betano I have already turned, it has now forwarded to the "right department". Just wanted to get some information in advance or experience reports from people who have already happened, what to expect me then

Edit from Sabine: Answer copied from quote

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slotliebe89
Elite

Free spins not playable

8th Apr. 2022, at 08:32 pm CEST#4
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I think you will be able to continue the game before you have an answer from support Try opening it in incognito mode as well.

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BIGTHX77
Rookie

Free spins not playable

9th Apr. 2022, at 02:31 pm CEST#5
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Afternoon,

i have also had this a few times.
with a Merkur slot at Platin Casino.
If you complain by email or chat, is then always the same.
You get his win that you had until then credited,
and the free spins are gone.
So it's not worth the effort.

Everyone who plays just has to know that he is screwed even before he deposits.

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Burner

Free spins not playable

10th Apr. 2022, at 07:21 pm CEST#6
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Moin
had exactly the same problem on Thursday at Drill that Gold (Energycasino).
The game can not be opened until today.

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Burner

Free spins not playable

20th Apr. 2022, at 12:26 am CEST#7
1 Like

Liked this post: Anonym
Burner wrote on 10.04.2022 at 19:21: Moin
had the exact same problem on Thursday with Drill that Gold (Energycasino).
Still can't open the game to this day.

Got it taken care of, can open it.

Edit by Caro: Post visually adjusted

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