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Online Casinos in general: payout by bank transfer confirmed for 6 days but still no receipt of payment

Topic created on 10th Sep. 2023 | Page: 1 of 1 | Answers: 4 | Views: 665
As described above, I am now waiting for 6 days for the receipt of payment from chipstars on my account iHv. 2400€.
Unfortunately, there is just nothing and the chat puts me off with the statement that it was bank holidays and I should please be patient.
Who can I contact if I want help?


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Top Member
Casino Guru recommends ChipStars with 8.2. There you can open a complaint. But would wait another 2,3 days...they seem to be clean

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I have already received a payout from them a few weeks ago. It went without a hitch.
Only this time something seems to be going on

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Short update, still no payment.
The support also keeps me with statements like "the money was transferred, the money was not transferred after all and we look why, then the money was finally transferred after all on 11.9"
Quite strange everything

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Dear illskillz22,

please excuse the inconvenience.

By now all your withdrawals should be on your account, in your case it was so that the bank had requested a Verification after the withdrawal was sent, in addition, unfortunately, there were "bank holidays" on the part of the bank. This can happen in very isolated cases or with larger amounts.

We understand that the VIP team was able to help you with this and we are glad that everything is now settled, if not, please let us know.

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Hot Topics11th Dec. 2023 at 01:19 pm CET

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