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Online Casinos in general: Casino wants to press charges - Beware of Heybets Casino

Topic created on 06th Feb. 2024 | Page: 1 of 2 | Answers: 17 | Views: 1,706
Falke
Expert

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 11:51 am CET#1
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I registered with Heybets some time ago without a VPN, which was possible without any problems.

Now I have received the following message, which I have already translated from English to German here:


I hope this message finds you well. My name is Max and I am a Senior Compliance Officer at Heybets. We are writing to you to address a serious matter regarding your recent activities on our platform.

1. Violation of the Terms and Conditions

It has come to our attention that you are involved in gambling activities from Austria, a country that is currently restricted by our Terms and Conditions. This action is in direct violation of our Terms and Conditions, which you agreed to when you created your account.

2. Consequences of playing in restricted areas

As a result of this violation, we are required to take immediate and decisive action to maintain the integrity of our gaming environment and comply with international gambling regulations.

3. Reporting to authorities

We regret to inform you that this incident requires reporting to the relevant Austrian authorities. We will provide them with all necessary documentation, including your full IP logs, showing that you are aware of and have knowingly participated in prohibited gambling activities in a restricted jurisdiction.

4. Account Closure

Please note that your account with Heybets has been permanently closed. This decision is final and non-negotiable and reflects our commitment to legal compliance and ethical gaming practices.

5. Ban on new accounts

In addition, we must insist that you do not attempt to open new accounts with Heybets or affiliated services. Such attempts will be detected and result in immediate action.

6. Legal implications and notices

We understand that this situation can be distressing. We strongly recommend that you seek legal advice to better understand your situation and possible implications under Austrian law.

7. Contact information for further inquiries

Should you have any questions or require further clarification, please contact our Compliance Department directly.

We thank you for your immediate attention to this matter and urge you to comply with all legal standards going forward.

Sincerely,

Max Richter
Chief Compliance Officer Heybets


What do you think of this news? It is so ridiculous that players from the areas in question are not blocked but allowed to play.

This post has been translated automatically

Falke
Expert

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 12:04 pm CET#2
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Oh yes, of course I'm not afraid of their mail, my point is to show what the casino is threatening here.

I have found many complaints about Heybets on the Internet, where many players from restricted areas were able to Deposit normally and then were refused a payout when they won a large prize because they were playing from a restricted area.

So it seems to be a casino scam.

This post has been translated automatically

Max_Bet
Expert

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 12:18 pm CET#3
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Falke wrote on 06.02.2024 at 12:04: Oh yes, of course I'm not afraid of their mail, my point is to show what the casino is threatening here.

I have found many complaints about Heybets on the internet where many players from restricted areas were able to Deposit normally and then were denied a payout when they won big because they were playing from a restricted area.

So it seems to be a casino scam.

The fact that they make such a fuss to intimidate you also suggests that it's a scam. It's as if they want you to keep quiet and keep your feet still out of fear.

The threat of the authorities is so ridiculous, but there are certainly many people who are intimidated by it...

I think that since you didn't try to get in there with a VPN, but rather without any technical aids, the responsibility for this clearly lies with the casino. Of course, it would be different if you had circumvented the country block with technical aids. The fact that you did not do this can be seen or proven from the IP login data.
So, ignore the snot or write back and insult them would be my motto. But I would rather advise you to ignore it 😉

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Falke
Expert

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 12:34 pm CET#4
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Max_Bet wrote on 06.02.2024 at 12:18:

The fact that they make such a fuss to intimidate you also speaks for the fact that it is a scam. It's as if you're supposed to keep quiet and keep your feet still out of fear.

The threat of the authorities is so ridiculous, but there are certainly many people who are intimidated by it...

I think that since you didn't try to get in there with a VPN, but rather without any technical aids, the responsibility for this clearly lies with the casino. Of course, it would be different if you had circumvented the country block with technical aids. The fact that you did not do this can be seen or proven from the IP login data.
So, ignore the snot or write back and insult them would be my motto. But I would rather advise you to ignore it 😉

I have written to you that I will spread your message on the Internet, as it will certainly interest many German and Austrian players that they want to pass on data to the authorities.


Yes, I played without a VPN.

On various Affiliate sites, the casino is listed as WITHOUT Kyc and VPN-Friendly.

I have found several cases where a high payout was suddenly refused because you come from a blocked region and all kinds of KYC documents were suddenly requested, including proof of assets.

So, a completely dubious store.

This post has been translated automatically

Stromberg
Legend

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 12:36 pm CET#5
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Did you also have a payment outstanding? Or what's the point of this ridiculous theater?

This post has been translated automatically

Falke
Expert

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 12:41 pm CET#6
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Stromberg wrote on 06.02.2024 at 12:36: Did you also have a payout outstanding? Or what's the point of this ridiculous theater?

No, I registered there in the chat because I wanted to register. Before that I was told (for the first time ever) that I couldn't play from Austria.


But it was easy to click away this banner and then I was able to log in as normal and could have deposited. But that made me suspicious and so I went into the Live Chat to ask what was going on. I then got quite annoyed in the chat, not because of the issue itself, but because the live chat took 30 minutes to answer (which was still ok), but every time I replied it took another 30 minutes for an answer.

They have a ticket system and even if they reply to you once, they close the ticket, so to speak, and when you reply again, they take forever to reply.

After about 2 hours, I got fed up with it and wrote that the issue was over for me anyway with such poor service. And then I got this message a day later. Probably because they didn't quite understand what I meant and misunderstood my question about what this banner was supposed to mean at the beginning.

This post has been translated automatically

Stromberg
Legend

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 12:57 pm CET#7
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Falke wrote on 06.02.2024 at 12:41 pm:

No, I registered there in the chat because I wanted to register. Before that I was told (for the first time ever) that I can't play from Austria.


However, it was easy to click away this banner and then I was able to log in as normal and could have deposited. But that made me suspicious and so I went to the Live Chat to ask what was going on. I then got quite annoyed in the chat, not because of the issue itself, but because the live chat took 30 minutes to answer (which was still ok), but every time I replied it took another 30 minutes for an answer.

They have a ticket system and even if they reply to you once, they close the ticket, so to speak, and when you reply again, they take forever to reply.

After about 2 hours, I got fed up with it and wrote that the issue was over for me anyway with such poor service. And then I got this message a day later. Probably because they didn't quite understand what I meant and misunderstood what this banner was supposed to mean at the beginning.

Stupid.

Aren't the rights for players in Austria also much stronger, so that you can theoretically demand your depositors back from them, even if you know that the casino is illegal?
I think you should have written that.

This post has been translated automatically

Falke
Expert

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 01:05 pm CET#8
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Stromberg wrote on 06.02.2024 at 12:57 pm:
Wacky.

Aren't the rights in Austria for players also much stronger, so that you can theoretically demand your depositors back from them, even if you know that the casino is illegal?
I think you should have written that.

Right, that's how it is. I don't intend to do that now, but the email from you is a real own goal. The bad publicity alone, what will German and Austrian players think when they read a message like that?

This post has been translated automatically

frapi07
Expert

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 01:28 pm CET#9
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Falke wrote on 06.02.2024 at 11:51 am: I registered with Heybets some time ago without a VPN, which was possible without any problems.

Now I have received the following message, which I have already translated from English to German here:


I hope this message finds you well. My name is Max and I am a Senior Compliance Officer at Heybets. We are writing to you to address a serious matter regarding your recent activities on our platform.

1. Violation of the Terms and Conditions

It has come to our attention that you are involved in gambling activities from Austria, a country that is currently restricted by our Terms and Conditions. This action is in direct violation of our Terms and Conditions, which you agreed to when you created your account.

2. Consequences of playing in restricted areas

As a result of this violation, we are required to take immediate and decisive action to maintain the integrity of our gaming environment and comply with international gambling regulations.

3. Reporting to authorities

We regret to inform you that this incident requires reporting to the relevant Austrian authorities. We will provide them with all necessary documentation, including your full IP logs, showing that you are aware of and have knowingly participated in prohibited gambling activities in a restricted jurisdiction.

4. Account Closure

Please note that your account with Heybets has been permanently closed. This decision is final and non-negotiable and reflects our commitment to legal compliance and ethical gaming practices.

5. Ban on new accounts

In addition, we must insist that you do not attempt to open new accounts with Heybets or affiliated services. Such attempts will be detected and result in immediate action.

6. Legal implications and notices

We understand that this situation can be distressing. We strongly recommend that you seek legal advice to better understand your situation and possible implications under Austrian law.

7. Contact information for further inquiries

Should you have any questions or require further clarification, please contact our Compliance Department directly.

We thank you for your immediate attention to this matter and urge you to comply with all legal standards going forward.

Sincerely,

Max Richter
Chief Compliance Officer Heybets


What do you think of this news? It is so ridiculous that players from the areas in question are not blocked but allowed to play.

Interesting. This is a casino washing its hands of itself. It has opened its platform to everyone, the casino makes no attempt to ward off players from banned countries and, in the event of a violation, deflects all responsibility to the player. Tell them that you will also report them to the authorities because they do nothing to ensure player protection.


This post has been translated automatically

x00NY
Elite

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 02:47 pm CET#10
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frapi07 wrote on 06.02.2024 at 13:28:


Interesting. Here a casino washes its hands nicely. Has its platform open to everyone, the casino doesn't try anything to ward off players from prohibited countries and in the event of a violation, they deflect any responsibility to the player. Tell them that you will also report them to the authorities because they are doing nothing to ensure player protection.



I've asked them, they're already trembling in front of you and the authorities and are asking you not to rat them out No joking aside, I can't access it from Germany at least without vpn

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frapi07
Expert

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 03:16 pm CET#11
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Liked this post: Avatar von Falke Falke

x00NY wrote on 06/02/2024 14:47:

I checked with them, they are already trembling in front of you and the authorities and ask you not to rat them out no joking aside, I can't access it without vpn, at least from Germany

i hope so. I'm at the police station right now!!!11!!!

Okay, that's nice to know. I haven't tried it, but if Falke writes that he had access to it without a VPN, then I believe it too. That's why I think it's weak that they write such garbage and think they're out of it.

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gamble1
Legend

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 04:33 pm CET#12
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I think Ö will be more interested in the number of unreported cases of all people from Ö who have not yet been recognized by the great manager, so a clear own goal for the casino because it would have to make sure from the start that no people from blocked areas are on the site

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Falke
Expert

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 05:14 pm CET#13
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x00NY wrote on 06/02/2024 14:47:

I checked with them, they are already trembling in front of you and the authorities and ask you not to rat them out no joking aside, I can't access it without vpn, at least from Germany

Have you tried clicking away the banner?

This post has been translated automatically

Oldaka
Rookie

Casino wants to press charges - Beware of Heybets Casino

6th Feb. 2024, at 06:20 pm CET#14
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I've just had a look at it too. You are not blocked without a VPN. There's just an overlay window that you can click away and you can register there normally. The joke is that if it's banned for DE and AT - why is the site in German? Can someone from Switzerland check whether it would be allowed from there? If not, that would clearly be fraud

I don't really hang around on these sites anymore, but I still find it impossible how some OCs behave...

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Falke
Expert

Casino wants to press charges - Beware of Heybets Casino

7th Feb. 2024, at 02:42 pm CET#15
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Oldaka wrote on 06.02.2024 at 18:20: So I just had a look at it. You are not blocked without VPN. There is only an overlay window which you can click away and could register there normally. The joke is that if it's banned for DE and AT - why is the site in German? Can someone from Switzerland check whether it would be allowed from there? If not, that would clearly be fraud

I don't really hang around on such sites anymore, but I still find it impossible how some OCs behave...

That's how it is, so the whole thing is very dubious.


And also the stupid name of the alleged author of the mail, Max Richter. Sure, as if a Max Richter would work in this place. Why not just Max Klage or Max Strafanzeige.

I really wonder when something will finally be done about casinos like this. As far as I know, the lawsuits against Curacao Casinos were successful and now they are still waiting for the decision from the Netherlands or something similar. It will soon be possible to sue the Curacao casinos.

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