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Online Casinos in general: Casino Heroes = What's the point?

Topic created on 26th Dec. 2018 | Page: 1 of 2 | Answers: 12 | Views: 3,610
S****8
So, have on Christmas Eve and yesterday times c.a. 200 € deposited on Casino Heroes!

Ran rather bad than right ... Yesterday then but times had luck.

Was at 800 € payout!

Have of course collected a lot of Bonuses in the treasure chest.

240 FS Starburst
190 rubies
20x1,00 FS at Jack and the Beanstalk
40 FS Dwarfs gone Wild
120 FS Tiki Fruits
5x4,00 on Vikings

all well and good !

But when I wanted to cash out, it said : If I cash out now 800 € then all my stuff in the treasure chest expires ! (so meaningfully)
What is this ?
If I had claimed the treasure chest, but the resulting profits would have been included in my win and thus the turnover conditions inferior or do I see it wrong ?

In addition, it was not possible to withdraw to my MasterCard account although I have deposited with it !

Have of course paid out but where is the point if I have my treasure chest full and every time with a withdrawal everything expires ???

Have I overlooked or misunderstood something?

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Dokado1212
Experienced
For me the Live Chat is online, I would ask this if I were you.

Let's hope that the offers were not free of sales.

Sorry, but I would inform myself beforehand.

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Anonym
The rubies in the treasure chest necessarily redeem before the then permanently stored and do not expire!

It's not so great that they expire, but CH sees this as a bonus and since you can cancel the Bon us there, it is unfortunately handled that way. I have then activated the things but not played. Once you payout was confirmed then played

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Anonym
Ankor wrote on 26.12.2018 at 17:29: The rubies in the treasure chest necessarily redeem before they are then permanently stored and do not expire!

It's not so great that they expire, but CH sees it as a bonus and since you can cancel the receipt us there it's handled that way unfortunately. I have then activated the things but not played. Once you payout was confirmed then played

But if I activate the before, but flow into my real money with or not? that's why I also let expire...but had not much anyway...

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Anonym
You can activate them, but then you are not allowed to play them until after the payout.

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RiverSong
Legend
Ronny1982 wrote on 26.12.2018 at 17:59: But if I activate the before, flow the but in my real money with or not? that's why I let that expire...but had anyway not much...

activate means not (yet) use, only after the payout then start to play with it then it works.

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Anonym
That's good to know maybe I'll pay in there times

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blizzard1986
Experienced
This is really stupidly done. As if it was intentionally done to prevent the player from cashing out... Best of all, the REAL MONEY won is combined with the Bonus money from the rewards won! Stupid!

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Timo0510
Top Member
If you are registered here with almost 600 posts, then you should come BEFORE the payout the thought to ask the community? I can not quite understand.Otherwise just write to the live support directly.Am not represented there so far, but should the Bonuses are free of charge it does not matter whether you play the same or accumulate?

In any case, you have accumulated tidy FS and bonuses, the casino will credit you at least part of it if you ask more precisely. would be great if you share here again the result

Gratz to the 800 bucks of course

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blizzard1986
Experienced
Rewards are without turnover requirements?

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