i am registered at bobcasino.com and have a fully verified account and have already made several deposits and withdrawals via Trustly. Always with the same bank account.
Now it is about a payout of 370 EUR, Deposit was 200 before.
The payment is now open for 9 days (!) in the status, it was not even checked. Support has only the usual garbage answers ready.
For me it looks like the casino is no longer solvent - so please pay attention.
Attached is the chat history that should speak for itself:
Sat, 08/07/21 09:34:32 am Europe/Berlin
Hello. How can I help?
Markus
Hello, I would like to write an article for a forum and for this it would be great if you could briefly confirm a fact for me.
Can you confirm that my accountis fully verified and that I have requested a withdrawal using the same payment method as I have used several times before
Casino
Please allow me a moment to check this for you!
Markus
Clear
In summary the following: I just want to have confirmed that the account is fully verified, no new payment method has been used and that the payment has not even been released for 9 days now ?
Additionally the question: Is it correct that I have not received a single email from your side explaining the delay, let alone informing me about it? Is this correct ?
And no further data was requested from you, right ?
Casino
Please allow me a moment
Markus
Clear
It would be nice if I do not get the usual text module as an answer but concretely my questions are answered whether the statements are correct
Casino
Thanks for waiting! I am so sorry to have to say this, but I see that your withdrawal request is still pending. Sometimes it takes longer to proceed with a withdrawal, but please don't worry,
We are really sorry for the inconvenience, but it is a standard Verification procedure. If you pass it, you will not have such problems again.
xml-ph-0039@deepl.internal Markus
Again the question, is my account currently fully verified ?
or not ?
If no - what did you request me to do the verification ?
I have already sent everything months ago. Everything is green
So what is being verified ?!
Casino
As I see that no additional document has been requested and your account has been verified
Markus
Please once for the text, so it just comes across better what is happening here: 1. My account is currently fully verified, 2. You have not requested any data 3. It is a known payment method that has already been used several times 4. The status is in the 9th day now open, and 5. There has not been a single information on their part to me by mail.
Are these 5 points so correctly reproduced ?
Yes or no ?
Casino
Your account verified and no additional document requested
I am sorry to say this, but I see that your withdrawal request is still pending. Sometimes it takes longer to make a withdrawal, but please do not worry, your request will be reviewed.
Markus:
And what exactly is being verified, you can't tell me either because my account is already verified. Kind of illogical, isn't it ?
What do you think how long it will take ? Longer is a flexible term ?
Before Christmas ? So Christmas 2021 ?
It can't be that nobody here is able to tell me after one and a half weeks at least a timeline when somebody will manage to press the button ?
Casino
Unfortunately I can not give the exact time
Please do not worry and wait
About the document, Our financial department may request additional documents from you
This is a standard verification procedure stated in the casino rules accepted by you during registration.
Markus
Yes but nothing is requested !
It is simply only stalling tactics. Garnix happens here!
Such a shit store, really ! Then please ask now in the department, which are so busy to check my payment for 9 days, what they are doing ?
And how long it will take. Please ask them!
Casino
You can send a request by e-mail to support@bobcasino.com to contact the finance department. Unfortunately, I cannot provide you with the exact time. I am sorry for the inconvenience.
Attached is a screenshot of the open payment Screenshot
Edit: Post optically adjusted
This post has been translated automatically
Anonym
Former Member
Bobcasino.com - scam- payout is protracted
7th Aug. 2021, at 04:28 pm CEST#3
0 Likes
Nobody has liked this post so far
Put limits of 1 eur in (so that the money is no longer playable), write to the support, and lead the same conversation as above again, only that you tell them that you have limits in it
sometimes works wonders.
but i must say, i have never had these problems with n1
Sounds almost like extended Verification / origin of funds when they talk about verification despite verified account
If this is the case it would explain why the money is not yet there but not why you don't get an email because if they want proof of assets or something like that you would have to know that first
Have you already tried to send an e-mail ? Then you should know more because the employees there are usually a level above those in the chat or it ends up directly with the team leader?
gamble1 wrote on 08.08.2021 at 12:31 pm: Sounds almost like extended Verification / origin of funds when they talk about verification despite verified account
If it is so it would explain why the money is not yet there but not why you do not get an e-mail because if they want proof of assets or something like that you would have to know that first
Have you already tried to send an e-mail ? Then you should know more because the employees there are usually a level above those in the chat or it ends up directly with the team leader?
Hi, I tried everything - I have a VIP manager there - she says she writes to them daily. Nothing happens.
I have also emailed the support x times - zero response.
So for me, the garbage store belongs on ne blacklist.
It went well with the payments - but something is there apparently quite seriously broken. Meanwhile, so 11 - 12 days, several chats, mails, vip manager - zero, nada.
Payout amount was 370 after 200 deposit. 6 weeks ago I had already deposited 100.
After 12 days reaction from support:
(Meaning)
A previous Deposit of 100 euros has never arrived at the casino, so these 100 are now retained. 270 I got then.
The payment then ran - as always via SOFORT - was booked correctly, have played normally with it. No mail from the casino that what would not have worked, nothing from SOFORT - it's just everything went normally and also booked normal / debited.
The decision is nothing to shake and that is now just so.
- Have now times the screenshot of the debit sent, but honestly - this is a fraud store. You can see that.
Markus85LEV wrote on 10/08/2021 at 18:53: Short update:
Payout amount was yes 370 after 200 deposit. 6 weeks ago I had already deposited 100.
After 12 days reaction from support:
(Meaning)
A previous Deposit of 100 euros has never arrived at the casino, so these 100 are now retained. 270 I got then.
The payment at that time ran - as always via SOFORT - was booked correctly, have played normally with it. No mail from the casino that what would not have worked, nothing from SOFORT - it's just everything went normally and also booked normal / debited.
The decision is nothing to shake and that's just the way it is now.
- I have now sent the screenshot of the debit, but honestly - this is a fraud store. You can see that.
Well, it should really be so you still had luck some casinos would have kept everything and collected the coal when a payment is canceled / not arrived
On 30.6. 100 were deposited, these 100 were cleanly debited from my bank account, the casino has confirmed the payment credited and I have gambled it.
A month later in the context of a new Deposit and the payment of the win claim the suddenly there was something wrong.
This is nonsense. The money is debited and it is documented.
Why did they not contact you earlier when a payment - which was also credited - allegedly did not arrive on 30.6.
Don't you ask proactively earlier?
Obviously there were no problems.
And where they should come from now is also a mystery to me. Money has been debited. At that time already.
Markus85LEV wrote on 12.08.2021 at 22:46: That's the point - it wasn't like that.
On 30.6. 100 were deposited, these 100 were cleanly debited from my bank account, the casino has confirmed the payment credited and I have gambled it.
A month later in the context of a new Deposit and the payment of the win claim the suddenly there was something wrong.
This is nonsense. The money is debited and it is documented.
Why did they not contact you earlier when a payment - which was also credited - allegedly did not arrive on 30.6.
Don't you ask proactively earlier?
Obviously there were no problems.
And where they should come from now is also a mystery to me. Money has been debited. At that time already.
If it really went away then I would also insist on it then they have to take care of it
Get from your bank a confirmation that the coal went away and then it is no longer your problem whether it is now worth it for the money you have to decide but if it happens once why not again
Bobcasino.com - scam- payout is protracted
Nobody has liked this post so far
i would like to warn you about bobcasino.com.
i am registered at bobcasino.com and have a fully verified account and have already made several deposits and withdrawals via Trustly. Always with the same bank account.
Now it is about a payout of 370 EUR, Deposit was 200 before.
The payment is now open for 9 days (!) in the status, it was not even checked. Support has only the usual garbage answers ready.
For me it looks like the casino is no longer solvent - so please pay attention.
Attached is the chat history that should speak for itself:
Sat, 08/07/21 09:34:32 am Europe/Berlin
Hello. How can I help?
Markus
Casino
Please allow me a moment to check this for you!
Markus
Clear
In summary the following: I just want to have confirmed that the account is fully verified, no new payment method has been used and that the payment has not even been released for 9 days now ?
Additionally the question: Is it correct that I have not received a single email from your side explaining the delay, let alone informing me about it? Is this correct ?
And no further data was requested from you, right ?
Casino
Please allow me a moment
Markus
Clear
It would be nice if I do not get the usual text module as an answer but concretely my questions are answered whether the statements are correct
Casino
Thanks for waiting! I am so sorry to have to say this, but I see that your withdrawal request is still pending. Sometimes it takes longer to proceed with a withdrawal, but please don't worry,
We are really sorry for the inconvenience, but it is a standard Verification procedure. If you pass it, you will not have such problems again.
xml-ph-0039@deepl.internal Markus
Again the question, is my account currently fully verified ?
or not ?
If no - what did you request me to do the verification ?
I have already sent everything months ago. Everything is green
So what is being verified ?!
Casino
As I see that no additional document has been requested and your account has been verified
Markus
Please once for the text, so it just comes across better what is happening here: 1. My account is currently fully verified, 2. You have not requested any data 3. It is a known payment method that has already been used several times 4. The status is in the 9th day now open, and 5. There has not been a single information on their part to me by mail.
Are these 5 points so correctly reproduced ?
Yes or no ?
Casino
Your account verified and no additional document requested
I am sorry to say this, but I see that your withdrawal request is still pending. Sometimes it takes longer to make a withdrawal, but please do not worry, your request will be reviewed.
Markus:
And what exactly is being verified, you can't tell me either because my account is already verified. Kind of illogical, isn't it ?
What do you think how long it will take ? Longer is a flexible term ?
Before Christmas ? So Christmas 2021 ?
It can't be that nobody here is able to tell me after one and a half weeks at least a timeline when somebody will manage to press the button ?
Casino
Unfortunately I can not give the exact time
Please do not worry and wait
About the document, Our financial department may request additional documents from you
This is a standard verification procedure stated in the casino rules accepted by you during registration.
Markus
Yes but nothing is requested !
It is simply only stalling tactics. Garnix happens here!
Such a shit store, really ! Then please ask now in the department, which are so busy to check my payment for 9 days, what they are doing ?
And how long it will take. Please ask them!
Casino
You can send a request by e-mail to support@bobcasino.com to contact the finance department. Unfortunately, I cannot provide you with the exact time. I am sorry for the inconvenience.
Edit: Post visually adjusted
This post has been translated automatically
Bobcasino.com - scam- payout is protracted
Nobody has liked this post so far
Edit: Post optically adjusted
This post has been translated automatically
Bobcasino.com - scam- payout is protracted
Nobody has liked this post so far
sometimes works wonders.
but i must say, i have never had these problems with n1
This post has been translated automatically
Bobcasino.com - scam- payout is protracted
Nobody has liked this post so far
If this is the case it would explain why the money is not yet there but not why you don't get an email because if they want proof of assets or something like that you would have to know that first
Have you already tried to send an e-mail ? Then you should know more because the employees there are usually a level above those in the chat or it ends up directly with the team leader?
This post has been translated automatically
Bobcasino.com - scam- payout is protracted
Nobody has liked this post so far
Hi, I tried everything - I have a VIP manager there - she says she writes to them daily. Nothing happens.
I have also emailed the support x times - zero response.
So for me, the garbage store belongs on ne blacklist.
It went well with the payments - but something is there apparently quite seriously broken. Meanwhile, so 11 - 12 days, several chats, mails, vip manager - zero, nada.
This post has been translated automatically
Bobcasino.com - scam- payout is protracted
Nobody has liked this post so far
Payout amount was 370 after 200 deposit. 6 weeks ago I had already deposited 100.
After 12 days reaction from support:
(Meaning)
A previous Deposit of 100 euros has never arrived at the casino, so these 100 are now retained. 270 I got then.
The payment then ran - as always via SOFORT - was booked correctly, have played normally with it. No mail from the casino that what would not have worked, nothing from SOFORT - it's just everything went normally and also booked normal / debited.
The decision is nothing to shake and that is now just so.
- Have now times the screenshot of the debit sent, but honestly - this is a fraud store. You can see that.
This post has been translated automatically
Bobcasino.com - scam- payout is protracted
Nobody has liked this post so far
Well, it should really be so you still had luck some casinos would have kept everything and collected the coal when a payment is canceled / not arrived
This post has been translated automatically
Bobcasino.com - scam- payout is protracted
Nobody has liked this post so far
On 30.6. 100 were deposited, these 100 were cleanly debited from my bank account, the casino has confirmed the payment credited and I have gambled it.
A month later in the context of a new Deposit and the payment of the win claim the suddenly there was something wrong.
This is nonsense. The money is debited and it is documented.
Why did they not contact you earlier when a payment - which was also credited - allegedly did not arrive on 30.6.
Don't you ask proactively earlier?
Obviously there were no problems.
And where they should come from now is also a mystery to me. Money has been debited. At that time already.
This post has been translated automatically
Bobcasino.com - scam- payout is protracted
Nobody has liked this post so far
If it really went away then I would also insist on it then they have to take care of it
Get from your bank a confirmation that the coal went away and then it is no longer your problem whether it is now worth it for the money you have to decide but if it happens once why not again
This post has been translated automatically
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