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Online Casinos in general: Beware of Merkur Spielothek (Page 2)

Topic created on 10th Nov. 2022 | Page: 2 of 4 | Answers: 38 | Views: 5,931
Mickylein
Rookie

Beware of Merkur Spielothek

10th Nov. 2022, at 11:26 am CET#11
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frapi07 wrote on 10/11/2022 at 11:18 AM

I don't play there, so I can't contribute anything that could possibly help you


Have you had contact with the support? Maybe Caro or so can help you, if this is "Merkur Sports".

We have received a message from the technical department.


You have to use up the whole bonus to be able to Deposit normally.

So far you have wagered 407 €, you are still 1343 € short.

If you have any questions or need help, you are always welcome.

We wish you a nice day.

Best regards and stay healthy.
Your support team


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Mickylein
Rookie

Beware of Merkur Spielothek

10th Nov. 2022, at 11:27 am CET#12
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However, this is not what the bonus conditions say

It says that the bonus and real money are separated.

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Anonym

Beware of Merkur Spielothek

10th Nov. 2022, at 11:27 am CET#13
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Eye of Horus should be able to be placed on 1 line there

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hustlehoff
Expert

Beware of Merkur Spielothek

10th Nov. 2022, at 11:31 am CET#14
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People no idea da gibs eig no discussion if he really had only 1 cent on it. Find such a thing impossible.

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Mickylein
Rookie

Beware of Merkur Spielothek

10th Nov. 2022, at 11:37 am CET#15
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hustlehoff wrote on 10.11.2022 at 11:31 am: people no idea da gibs eig no discussion if he really only had 1 cent on it. Find something impossible.

In the terms and conditions even says that the bonus is non sticky and in case of withdrawal before fulfillment of the turnover requirements of the bonus is not applicable.


In the bonus conditions write that first the real money is used. The wins with the real money with an active bonus (even from 1cent) completely to Bonus money are written nowhere.

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frapi07
Expert

Beware of Merkur Spielothek

10th Nov. 2022, at 11:38 am CET#16
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hustlehoff wrote on 10.11.2022 at 11:31 am: people no idea da gibs eig no discussion if he really only had 1 cent on it. Find something impossible.

Do not think that Royal discusses and blames the TE. I also do not. We just say that it is normal to cancel the bonus or completely downplay the bonus. That Micky had tried it, we did not know yet.

micky before you play further I would contact Caro. You can always ask.

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Mickylein
Rookie

Beware of Merkur Spielothek

10th Nov. 2022, at 11:41 am CET#17
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https://www.merkur-sports.de/de/page/willkommensbonus-slots?area=slots

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gamble1
Legend

Beware of Merkur Spielothek

10th Nov. 2022, at 11:42 am CET#18
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Mickylein wrote on 10/11/2022 at 11:37 AM

In the terms and conditions it even says that the bonus is non sticky and if you withdraw before meeting the turnover requirements, the bonus is void.


In the bonus conditions write that first the real money is used. The wins with the real money with an active bonus (even from 1cent) completely to Bonus money are written nowhere.

But that only counts as long as you are not in the bonus by the one cent you were in the bonus and certainly in the terms and conditions is something that the bonus must be set to 0.0 that was then also at sunmaker so you had to cancel every bonus manually otherwise the new Deposit would have always been tied to it

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frapi07
Expert

Beware of Merkur Spielothek

10th Nov. 2022, at 11:43 am CET#19
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Liked this post: Avatar von Max_Bet Max_Bet
Non sticky means that your real money (let's say 50€) will be used first and then the Bonus money will be used. I don't think this has anything to do with your new deposit. What I think is that by not cancelling it, the system still thinks you have this bonus and accordingly they say you need to downplay it. Really try to get in touch with Caro or someone from GJ. They can usually help you faster because they can see the problem right away.

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gamble1
Legend

Beware of Merkur Spielothek

10th Nov. 2022, at 11:47 am CET#20
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frapi07 wrote on 10.11.2022 at 11:43 am
Non sticky means that first your real balance (let's say 50€) will be used up first and then the Bonus money will be added. I don't think this has anything to do with your new deposit.

What I think is that by not cancelling it, the system still thinks you have this bonus and accordingly they say you need to downplay it. Really try to get in touch with Caro or someone from GJ. They can usually help you faster because they can see the problem right away.

For this we should first know the Provider

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